I am using RH 7 HTML with Windows 7 on a local drive and publishing to a share of the corp sever. We have many help files that are languishing on the server and we don't have an easy way to determine if they are even used anymore. Any way to do a 'hit counter" that would just let us determine if the file is ever used? Doesn't have to be exotic. Thanks for any help.
I don't know if I didn't make my question clear or I don't understand your response. I'l try to clarify why we need the info. The files in question were created a long time ago, updated to RH 7 and republished, but the info contained in the files is static and they have never had to be updated. As they sit on the server, we don't know if they are ever used, so we cannot decide which ones we can eliminate and which ones should remain available. This is a large company with thousands of possible users in many different areas of the company. I hope this clarifies my need. Thanks for your response.
So if I understand correclty, you want to know how many people are using the help, right? Is the help hosted on any kind of web server? If so, the web server should have access logs you can check to see whether the site is visited at all.
Alternatively, you can use a hit counter script to track how many people use the help:http://statcounter.com/free-hit-counter/ But I don't know whether it will work for documents that are only accessible from an intranet. And there is another downside: This would only start counting the moment you add the script to the project. So you don't know how much the help has been used since it was uploaded.
We had some HTML topics (not RoboHelp) that our IT guys were able to produce logs from. Standard web stuff that Willam is referring to.
We then used something that presented those figures in a more useful way. I think it was Deep Log Analyzer but can only confirm that when I am back in the office.
Whether or not it would work with RoboHelp output I am not sure as the address even on an intranet never changes as you go from page to page. I suspect it would not matter and that the logs would detail the actual pages used.
See www.grainge.org for RoboHelp and Authoring tips
What format is the help in? Are you delivering a Compiled CHM, WinHelp, WebHelp, FlashHelp or what?
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