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noflyguy
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Any way to design a "hit counter" using RH 7 non-server?

May 18, 2012 8:50 AM

Tags: #robohelp_html

I am using RH 7 HTML  with Windows 7 on a local drive and publishing to a share of the corp sever. We have many help files that are languishing on the server and we don't have an easy way to determine if they are even used anymore. Any way to do a 'hit counter" that would just let us determine if the file is ever used? Doesn't have to be exotic. Thanks for any help.

 

John

 
Replies
  • Currently Being Moderated
    May 18, 2012 9:02 AM   in reply to noflyguy

    There are scripts you can insert but would it not be quicker and easier to start afresh. Maybe rename the existing location and recreate the old name and publish afresh?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    May 18, 2012 9:33 AM   in reply to noflyguy

    Hi,

     

    So if I understand correclty, you want to know how many people are using the help, right? Is the help hosted on any kind of web server? If so, the web server should have access logs you can check to see whether the site is visited at all.

     

    Alternatively, you can use a hit counter script to track how many people use the help:http://statcounter.com/free-hit-counter/ But I don't know whether it will work for documents that are only accessible from an intranet. And there is another downside: This would only start counting the moment you add the script to the project. So you don't know how much the help has been used since it was uploaded.

     

    Greet,

     

    Willam

     
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  • Currently Being Moderated
    May 18, 2012 11:38 AM   in reply to noflyguy

    We had some HTML topics (not RoboHelp) that our IT guys were able to produce logs from. Standard web stuff that Willam is referring to.

     

    We then used something that presented those figures in a more useful way. I think it was Deep Log Analyzer but can only confirm that when I am back in the office.

     

    Whether or not it would work with RoboHelp output I am not sure as the address even on an intranet never changes as you go from page to page. I suspect it would not matter and that the logs would detail the actual pages used.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    May 18, 2012 11:57 AM   in reply to noflyguy

    Hi there

     

    What format is the help in? Are you delivering a Compiled CHM, WinHelp, WebHelp, FlashHelp or what?

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

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