Adobe Community: converting the trial version to purchased

Currently Being Moderated

1. Steve Grisetti,

May 18, 2012 11:35 AM in reply to foxdown88

Report

Have you looked under the Help menu?

|

Mark as:

Currently Being Moderated

2. foxdown88,

May 18, 2012 11:49 AM in reply to Steve Grisetti

Report

yes ; there is nothing there . I had tried a search on serial number but nothing useful comes up

|

Mark as:

Currently Being Moderated

3. Bill Hunt,

May 18, 2012 12:21 PM in reply to foxdown88

Report

Can you post a screen-cap of what you get with the Help, from the Toolbar?

Good luck,

Hunt

|

Mark as:

Currently Being Moderated

4. Steve Grisetti,

May 18, 2012 1:00 PM in reply to Bill Hunt

Report

And what about when you first start up the program? Don't you get a screen warning you that you are using the trial version of the program and asking for a serial number?

|

Mark as:

Currently Being Moderated

5. foxdown88,

May 18, 2012 2:05 PM in reply to Steve Grisetti

Report

No, I am getting puzzled as I initiated the trial of both Adobe Photoshop and Premiere Elements as a bundle on 23 April which is less than 30 days.When I loaded Photoshop I was asked for a serial number but when I load APE I get a screen headed Premiere Elements 4 which asks me for a new project or saved project. So why it is headed Elements 4 when it is meant to be 10 I don't know. No doubt I am being stupid. I tried to ring Adobe customer service but they are only open 9-5 Monday to friday. I could choose to download the software again but I am worried I will then lose the projects I have been working on with the trial version

|

Mark as:

Currently Being Moderated

6. foxdown88,

May 18, 2012 2:06 PM in reply to Bill Hunt

Report

Thanks Bill ; see my reply to Bill ; the trial version was registered on 23 April ie 28 days ago

Mike

|

Mark as:

Currently Being Moderated

7. Bill Hunt,

May 18, 2012 2:33 PM in reply to foxdown88

Report

when I load APE I get a screen headed Premiere Elements 4 which asks me for a new project or saved project.

This is very odd. Does Photoshop Elements show PSE 10, or 4?

What is shown for Help About, in PrE? Does that also say Premiere Elements 4?

As far as the Project file (the PREL), installation, uninstall, etc., should not affect that, but you can certainly make a Copy of that PREL file for safe keeping elsewhere.

Remember, the trial version will add a watermark to the Exported/Shared file. This FAQ Entry will tell you how to remove that watermark, when you get the full-paid version running with your S/N, and then go to Export/Share that Timeline afterwards.

Good luck,

Hunt

|

Mark as:

Currently Being Moderated

8. foxdown88,

May 18, 2012 4:16 PM in reply to Bill Hunt

Report

Thanks Bill

Photoshop Elements shows 10 but Premiere shows 4 as well as in the Help info. Very strange. How long ago was version 4 the latest? I think I will just download version 10 and give up trying to change from trial to purchased.

Mike

|

Mark as:

Currently Being Moderated

9. Bill Hunt,

May 18, 2012 4:36 PM in reply to foxdown88

Report

PrE4 was current, abou 4 - 5 years ago.

I would uninstall the PrE 4 and then install the PrE10, that you bought, and downloaded.

One thing that I did check on was the Registration process in PrE4. In my Help menu, there is a Registration area, where I had entered my S/N, way back when. That your version does not have Registration is another puzzle.

Good luck,

Hunt

|

Mark as:

Currently Being Moderated

10. nealeh,

May 19, 2012 2:35 AM in reply to foxdown88

Report

Do you see Product Registration in the Help drop-down?

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

|

Mark as:

Premiere Elements

converting the trial version to purchased

May 18, 2012 11:30 AM

More Like This

Bookmarked By (0)

Answers + Points = Status