last night I upgraded to cs6 creative suite and web design from cs.5.5. install went fine but will not allow sign in to register product. it says, can not connect to Internet or your clock time is wrong. I spoke with live help last night, they said to uninstall cs.5.5 after you deactivate it. They also, said there is an issue and to speak with tech support. Today, I spoke with them and was working along and just got disconnected, but, I received no call back. This seems to be a too common of an issue. anyway, I have uninstalled cs6 and reloaded cs5.5 and all seems fine. no doubt, there are rollout issues with cs6 creative suite, just from reading the comments, but for such a wonderful company and product, there should be no shame in telling clients I'll investigate the issues and get back with you, or yes, we are seeing some difficulties in some client installs and are working to fix the problem. at any rate, could you let me know what you think the problem might be, because I sure would love to get cs6 up and running. Clock time is correct and I can connect to Internet and I have turned off firewall (bitdefender), antivirus and antispan and tried the sign in but no dice. worked thru some of these issues with Matt,( tech. support) before we got disconnected. thank for any help you can give...... I definitely will be waiting to reinstall cs6 sometime in the future................Adobe Rocks.
JourneyOne.LLC please try following the steps listed at Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html. Feel free to respond to this thread if you have any questions regarding the steps listed within the document.
Thank you, I've completed all the steps listed and with flying colors all were successful. The problem seems to be elsewhere. I will try to install cs6 again later today and let you know the out come. My question for this reinstall is: do I have to deactivate cs5.5 and uninstall it prior to the new install of cs6? And is there anything else I need to deactivate and uninstall prior to the new install of cs6, like acrobat pro or anything else?
thanks again, Jeff.
jone 1:28 am 5/18/2012
Okay, I have reloaded cs6 and still have cs5.5 in place. I sign into cs6 DreamWeaver and get the same no internet connection or your time clock is set wrong. I then use sign in later and start DW cs6, I then connect to My widgets, DW on line support center and that connects just fine. Guess, it just does not want me to register within 7 days. Could be a case of Karma! So, okay any ideas?
I am running through a simple cisco router on a homenetwork using broadband. All networksharing is turned off and I have turned off bitdefender all settings and tried to sign in with the same results. Sorry for the pain.
JourneyOne.LLC for your next step I would recommend running in a selective start-up mode and try signing in again. If that still doesn't work is your computer mobile enough to try a different Internet connection? You may want to try a different network to help determine if it is a software or network configuration issue.
I ran msconfig selective start up and ccleaner startup which is divided into 3 categories: (1) windows (2) Internet explorer ( 3) scheduled tasks under all categories every listing would disable except under windows HKCU:RUN Adobe Bridge would not disable. I'm doing a restart now and will attemp a direct hookup to my dsl modem.....be back
I have restared with a direct connection to my dsl modem and have turned off firewall antivirus antispam and haulted/stopped many services from running and all start ups are off except Adobe Bridge which I could not get to disable. I tryed starting DW cs6 sign-in and got the same results.....sorry
Not a problem JourneyOne.LLC at this point I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.