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wbearden822
wbearden822
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Problem installing Photoshop CS6

May 9, 2012 6:39 PM

Tags: #installing #cs6 #extracting

Trying to install CS6 on a Dell 64 bit computer. Get error msg " A problem occurred while extracting some files. Check disc space on your computer and the write privleges on the destination folder". What do I do to install the program?  Thanks Winford

2221 Views   5 Replies   Latest reply: wbearden822, May 18, 2012 7:46 PM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    May 9, 2012 7:54 PM   in reply to wbearden822
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    Clear your Temp folder , and then try.

     
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  • ZenZenPup
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    2. ZenZenPup,
    May 9, 2012 11:57 PM   in reply to Manish-Sharma
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    There's a non-answer...

    Depending what version opf Windows, what kind of user you are, and a whole lot of other "maybe" factors, two things are worth keeping mind:

     

    Are you using a file downloaded from Adobe...?

    Don't install anything from an external hard drive, or some other drive or partition which is NOT on your C:\ drive. As operating systems get more strict about where they trust installations to occur (meaning: what folder, etc) you're going to run into these types of problems fairly often. Stick with either your Desktop - it is certainly the easiest of all the choices. Not perfect, but better than just about all the others...

     

    Do you have ANY other CS-whatever applications runnig - like Bridge?

    In the System Tray, if a little "Br" icon can be seen, then right-click it, and then "exit" from it.

     

    The "TEMP" folder "suggestion has some minor merit. But unless you really know what you're looking for, put that on the back burner until other options prove to be wrong.

     
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  • wbearden822
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    3. wbearden822,
    May 10, 2012 4:47 PM   in reply to wbearden822
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    Tried clearing the temp folder and that did not help. The file was downloaded from Adobe and I am running from desk top. Running Windows 7 premium. No other Adobe programs are running. Can I try to install in safe mode?

     
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  • Bill Kimzey
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    4. Bill Kimzey,
    May 17, 2012 6:20 PM   in reply to wbearden822
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    I believe your download file is corrupt.  Took me 3 tries to get Master Collection.  The first download would extract to 99%; the second would go to about 20%.  Both were consistent in how they failed (repeatedly, at the same point). Unzipping with the 7-Zip software gave more details, such as which files in the package were a problem.

     

    The third downloaded file unzipped without hitch.

     

    Seems Adobe needs to up their error correction/checking to maintain data integrity, perhaps?

     
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  • wbearden822
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    5. wbearden822,
    May 18, 2012 7:46 PM   in reply to Bill Kimzey
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    Thanks for the help,  Winford

     
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