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KommadantHVS
Currently Being Moderated

Problems with installing LR4 download version

May 18, 2012 1:22 PM

Can anyone please help me with this crazy problem.

I have bought LR4 and downloaded it, when I try installing it I keep on getting an errror saying ''An error occured while trying to extract files, check avaliable disk space and write  to destination folder".

 

I have enough Hdd space and Windows 7 version is up to date.  When I run a program compatibility on LR4 it says that it has found that Lightroom_4_LS11 is an incompatible application.

 

How can this be? Can anyone Help.

 
Replies
  • Currently Being Moderated
    May 18, 2012 1:49 PM   in reply to KommadantHVS

    Where are you trying to extract the installer files too?

     
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    May 18, 2012 3:44 PM   in reply to KommadantHVS

    This is expected behavior please download the install files to the default location of your User folder. Once the download is complete you can then launch the installer to install the application to your Program Files folder.

     
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  • Currently Being Moderated
    May 19, 2012 12:34 PM   in reply to KommadantHVS

    KammndantHVS to confirm you are trying to download the trial of Photoshop Lightroom 4 and install it on your Windows 7 computer correct?  If you are receiving errors while trying to initiate setup my first recommendation would be to delete the files you downloaded and try again.  This time perhaps use a different web browser?

     

    Since the trial does not use the Adobe Download Assistant it is not checked after the download is complete to verify there was no problems with the download.

     
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  • Currently Being Moderated
    May 19, 2012 3:20 PM   in reply to KommadantHVS

    It appears you are either having difficulties with your Internet connection or security software.  I would recommend first trying to temporarily disabing your security software.  If you continue to have difficulties then try an alternate Internet connection.

     
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  • Currently Being Moderated
    May 21, 2012 10:28 AM   in reply to KommadantHVS

    You can contact our support team to request replacement media.  We only charge for the DVD and the shipping costs.

     
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