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mfconner
mfconner
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AAM Install Blocked by Router/Firewall

Jun 6, 2012 10:23 AM

Tags: ##cc_aam_troubleshoot

I've been trying to install Creative Cloud on my computer at work which is behind a firewall but I can't get past downloading and updating AAM. I'm pretty sure it's the firewall that is blocking the download but I can't find any information about what ports nned to be open for for AAM to download and install. Any help would be appreciated.

364 Views   1 Reply   Latest reply: Jeff A Wright, May 19, 2012 3:17 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 19, 2012 3:17 PM   in reply to mfconner
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    Adobe Application Manager uses the standard port configuration if you have port 80 and 23 open you should be ok.  Are you using a software firewall or hardware firewall?  If it is a software firewall then you may need to give permission for the Adobe Application Manager to access the Internet.

     
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