I downloaded the BETA of Photoshop, now I have purchased the Creative Cloud. When I launch Photoshop I am prompted to enter my user name and password, I know they are correct, but I get a message that says The password you entered does not match your Adobe ID, it then promts me to change my password. I logged out of the forums, logged back in using the same username and password and they are fine. Should I uninstall the Beta? The ap launcher says installation failed when I try to download Photoshop, although it did download Illustrator.
Thank you for your help!
I dont know how you were able to install the software with beta already present on your machine, but idealyy you should uninstall the beta , run the cleaner tool and then install the software through CCM
Thank you Manish... when you say the cleaner tool, are you talking about an Adobe Cleaner or just a cleaner in general? I don't see an Adobe Cleaner. I will uninstall the Beta now. I really appreciate your help. Thank you.
I'm hoping the link above helps. It is a link to the Adobe Cleaner Tool.
Thanks so much,