Adobe Community: Creative Cloud serial number not working

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1. Mandhir Bhatia,

May 15, 2012 1:33 AM in reply to pdx_photoman

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Hi,

Please reply with the details in the private message.

I will get the same checked.

Thanks

Mandhir

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2. ablearyan,

May 20, 2012 5:19 AM in reply to Mandhir Bhatia

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I am having this same problem. Encore will not accept my cloud serial number. I rebooted and it still won't. Premiere opened okay. I'm using Windows 7

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3. vselwyn,

May 20, 2012 7:47 AM in reply to ablearyan

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Hi Ablearyan,

What is the error message you are seeing?

Thanks so much,

Victoria

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4. buzzrobinson,

Jun 1, 2012 2:25 PM in reply to Mandhir Bhatia

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Hello Adobe employee 3.vselwyn. Here's the thing.

I buy a subscription to Creative Cloud. I download Photoshop CS 6. It asks me for a serial number, despite being logged in with my Adobe ID. I go and get the serial number in 'My products' and I input it.

I get the message from Adobe software that the serial number provided by Adobe is invalid.

Please can you, or your line manager sort it out.

Now. Or sooner. Thank you.

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5. buzzrobinson,

Jun 1, 2012 2:26 PM in reply to Mandhir Bhatia

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Hello Adobe employee Mandhir Bhatia. Here's the thing.

I buy a subscription to Creative Cloud. I download Photoshop CS 6. It asks me for a serial number, despite being logged in with my Adobe ID. I go and get the serial number in 'My products' and I input it.

I get the message from Adobe software that the serial number provided by Adobe is invalid.

Please can you, or your line manager sort it out.

Now. Or sooner. Thank you.

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6. pdx_photoman,

Jun 1, 2012 2:32 PM in reply to buzzrobinson

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Buzz,

I had the same problem, reported it, and did not get what I considered a satisfactory response.

Photoshop, however, continued to operate. I have been asked for my registration number only once since then, but I think it was for a different piece of software in the suite, perhaps Dreamweaver.

I think what we're seeing is a bug in how the registration process gets handled in the creative cloud service. If PSCS6 continues to perform as it should, which mine has, I would just ignore it.

I hope this helps.

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7. buzzrobinson,

Jun 1, 2012 2:36 PM in reply to pdx_photoman

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Thanks for that very kind of you. I've relaunched numerous times it's

still asking for a number. Apart from the unnecessary irritation, my

concern is that it could lock up at say day 30, just as I have a job to

deliver to a client, and Adobe is saying, sorry, no agents availableŠ

Will keep fingers crossed and hope Adobe get back to me.

Thanks again.

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8. pdx_photoman,

Jun 1, 2012 2:39 PM in reply to buzzrobinson

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Interesting. That has not been my experience, but your point about a bad surprise 30 days out is a good one. I think I'm about two weeks in. I'll watch for future messages and hope for the best. Good luck!

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9. Wiliam gose,

Jun 4, 2012 5:49 AM in reply to buzzrobinson

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Hi,

I had the same problem. What i did was:

1. uninstalled alle the new adobe programs.

2. Clear my browser.

3. Put the language in the install manager to English (international)

4. Restarted computer.

4. Check if install manager was still English (international) , yes.

5. Installed apps one by one. And checked one by one.

Now I have installed 5 apps and they are all good without asking serial.

It seems to be a problem with the language settings of your computer and the language

of the adobe apps. They have to be the same I think.

Hope this helps!

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10. buzzrobinson,

Jun 4, 2012 7:20 AM in reply to Wiliam gose

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Hi William

Thanks very much for your suggestion will try thatŠ

Best wishes

Bill

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11. Wiliam gose,

Jun 5, 2012 12:51 AM in reply to buzzrobinson

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Let me know if this did the trick.

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12. Kapil Malik,

Sep 6, 2012 7:31 AM in reply to buzzrobinson

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Hi buzzrobinson,,

please check if language is not a problem as the first solution provided by William.

In case language is not a problem please try the following:

I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:

Windows:

In windows 7 navigate to following location:

/windows/system32/drivers/etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

On Windows XP navigate to following location:

\windows\system32\drivers\etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

Mac:

1. Please click on "Go" and navigate to /private/etc

2. Open "hosts" file and check out for any entries for Adobe.com

3. Remove the entries and save the file

4. try again launching any product from CS6

Thanks

Kapil Malik

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Creative Cloud serial number not working

May 14, 2012 9:24 PM

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