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Gigi C
Gigi C
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Photoshop BETA and Creative Cloud password incorrect?

May 19, 2012 5:30 PM

Tags: #cloud

I downloaded the BETA of Photoshop, now I have purchased the Creative Cloud. When I launch Photoshop I am prompted to enter my user name and password, I know they are correct, but I get a message that says The password you entered does not match your Adobe ID, it then promts me to change my password. I logged out of the forums, logged back in using the same username and password and they are fine. Should I uninstall the Beta? The ap launcher says installation failed when I try to download Photoshop, although it did download Illustrator.

Thank you for your help!

675 Views   6 Replies   Latest reply: vselwyn, May 20, 2012 8:29 AM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    May 20, 2012 6:16 AM   in reply to Gigi C
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    I dont know how you were able to install the software with beta already present on your machine, but idealyy you should uninstall the beta , run the cleaner tool and then install the software through CCM

     
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  • Gigi C
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    2. Gigi C,
    May 20, 2012 7:20 AM   in reply to Manish-Sharma
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    Thank you Manish... when you say the cleaner tool, are you talking about an Adobe Cleaner or just a cleaner in general? I don't see an Adobe Cleaner. I will uninstall the Beta now. I really appreciate your help. Thank you.

     
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  • vselwyn
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    3. vselwyn,
    May 20, 2012 7:37 AM   in reply to Gigi C
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    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     

    Hi Gigi,

     

    I'm hoping the link above helps. It is a link to the Adobe Cleaner Tool.

     

    Thanks so much,

    Victoria

     
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  • Gigi C
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    4. Gigi C,
    May 20, 2012 8:09 AM   in reply to Gigi C
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    All set! The Uninstall through the Control Panel, then install through the launcher did the trick. Didn't use a cleaner. I am so happy they got rid of the superstion cat at launch!

    Thanks again Manish!

     
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  • Gigi C
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    5. Gigi C,
    May 20, 2012 8:11 AM   in reply to vselwyn
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    Victoria, I didn't see your post until just now... should I still use the cleaner? Thanks.

     
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  • vselwyn
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    6. vselwyn,
    May 20, 2012 8:29 AM   in reply to Gigi C
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    It sounds like you've got it working so no need to use the cleaner tool. Thanks so much for all your patience.

     

    Victoria

     
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