Skip navigation
toots101
toots101 Calculating status...
Currently Being Moderated

Installed FlashPlayer 11.x Now Get Exclamation Point Cursor

May 18, 2012 10:24 PM

I am taking classes online. Sometimes when I click on a hot link to open a pdf or other file hotlinked in the flash video, I get a hand cursor with an exlamation point on it.

 

Also in some of these videos there are built-in hot spots where I am prompted to click to continue the video. I left click on them and nothing happens. I can hear the click being registered in my speakers and see the 'play' icon at bottom left of the window flash.

 

Can't find any info on either of these two problems.

 

Anyone experience these problems?

 

Thanks

2947 Views   9 Replies   Latest reply: toots101, May 20, 2012 1:40 PM
 
Replies
  • Pat Willener
    Currently Being Moderated
    1. Pat Willener,
    May 19, 2012 12:00 AM   in reply to toots101
    Report

    What is your operating system, version & edition?

     

    What is your web browser?

     

    What is your full Flash Player version?

     
    |
    Mark as:
  • toots101
    Currently Being Moderated
    2. toots101,
    May 19, 2012 7:55 AM   in reply to Pat Willener
    Report

    Hi Pat.

     

    Vista 64 bit

    IE 8

    Flash Player 11.1.102.55xx

     
    |
    Mark as:
  • toots101
    Currently Being Moderated
    3. toots101,
    May 19, 2012 9:26 AM   in reply to toots101
    Report

    I tried uninstalling and going back to ver 10.x Flash Player but that didn't help either. So I uninstalled it and went back to the latest & greatest ver of 11.2.202.235. I did notice on the 'get.adobe.com/flashplayer' page that it told me I am running Vista 64 bit and that Flash Player isn't compatible with Vista 64 bit. Is this an issue? I don't know

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    4. Pat Willener,
    May 19, 2012 7:25 PM   in reply to toots101
    Report

    Regarding your original quesion - hand cursor with an exlamation point: this seems to be the Google Toolbar pop-up blocker.  Disable it, and you should no longer see that.

     

    Regarding Vista 64-bit and Flash Player 11.2: officially the 64-bit version of Flash Player is not supported on Vista, but the 32-bit version is.  So it will only run on the 32-bit edition of Internet Explorer.

     

    However, I have seen 64-bit Flash Player running successfully on Vista; it is just not officially supported by Adobe.

     

    If Flash Player is running fine on your system, just leave it.  On the other hand, if you want to try the 64-bit Flash Player, you can download the installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html#install_in_a_firewall_proxy_server_environment

     
    |
    Mark as:
  • toots101
    Currently Being Moderated
    5. toots101,
    May 19, 2012 8:00 PM   in reply to Pat Willener
    Report

    Whoo. That helped a lot. Got the exlamation point thingie figured out now!

     

    Since my Control Panel doesn't have a 'Flash Player' icon, I went to the Control Panel / Programs & Features to see what is currently installed. It showed:

     

    Adobe Flash Player 11 Active X

    Adobe Flash Player 11 Active X 64-bit

     

    After my last uninstall and install via 'get.adobe.com/flashplayer', my current player is ver 11.2.202.235. So I guess that install did the 64-bit stuff. But got the same problem with flash videos that need input by user clicking on a hot spot to let the video continue. I click and click and click. Sometimes more than 30 times before it gets recognized. I know each click is valid because I see the 'Play' button in the lower left corner flicker. I've gone to sites that measure download/upload speeds & I am excellent there, so I know it isn't a streaming speed thing.

     

    I've been in contact with tech support at the hosting site for my educational videos for my course work. They can't figure it out either.

     

    I wish Adobe had a user tech support system. Or maybe they will find this thread and jump in.

     

    Thanks so much Pat.

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    6. Pat Willener,
    May 19, 2012 11:56 PM   in reply to toots101
    Report

    It is quite possible that someone from the Flash Player team will take a look at this after the weekend.

     
    |
    Mark as:
  • Carl E. Myers Jr.
    Currently Being Moderated
    7. Carl E. Myers Jr.,
    May 20, 2012 4:53 AM   in reply to toots101
    Report

    You have used the 32-bit and the 64-bit installer. I suggest you do a clean install using either the 32-bit or the 64-bit installer but not both.

    How do I do a clean install of Flash Player?

     
    |
    Mark as:
  • toots101
    Currently Being Moderated
    8. toots101,
    May 20, 2012 8:13 AM   in reply to Carl E. Myers Jr.
    Report

    Good reply Carl. I followed the instructions completely on removal. Checked 'Programs & Features' and all Flash Player stuff was gone. I then went to 'get.adobe.com/flashplayer' and again I got the warning that their newest ver (11.2.202.235) was not compatible with Vista 64-bit. So I did a google search and found that CNET had a 32-bit ver. I downloaded it. Closed browser window and installed it. The resulting 'Programs & Features' list then showed:

     

    Adobe Flash Player 11 Active X

     

    I went to my class site to test. As soon as I got to the coursework, I was prompted:

     

    Windows needs your permission to continue

    Internet Explorer Add-on Installer

     

    I first declined this prompt but couldn't continue on the website. So I closed it out and then went back. Again the same prompt. So I agreed and when it was done, 'Programs & Features' now also had the listing of:

     

    Adobe Flash Player 11 Active X 64-bit

     

    Further testing showed the same problem of clicks not doing anything on the hot spots in the videos.

     

    "I can see clearly now, the thrill has gone" (song lyric)

     

    Thanks for the efforts guys

     

    Dave Nicol

     
    |
    Mark as:
  • toots101
    Currently Being Moderated
    9. toots101,
    May 20, 2012 1:40 PM   in reply to toots101
    Report

    Update:  I also have an old desktop running XP. The Add/Remove Programs applet in the control panel only reads:

     

    Adobe Flash Player 11 Active X

     

    but it exhibits the same annomolies. Has the same ver of Flash Player running. (11.2.202.235)

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points