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FlyingSeagullArtist
Currently Being Moderated

Can't use 3D features in CS6

May 20, 2012 4:37 PM

Tags: #help #3d #graphics #photoshop_cs6 #vram

Hello,

So today I downloaded Photoshop CS6 Extended edition (64-bit) for Windows. When I tried to use the 3D features, it wouldn't let me, because I didn't have enough VRAM dedicated. So when I went into preferences, I could only set my VRAM up to 503 MB. I would say that I just don't have enough video memory; however, I have 3061 MB. I tried going into my BIOS and adjusting the video card memory allocation settings, except I didn't see any.

 

Specs:

AMD A8-3500M APU with

AMD Radeon HD 6620G with discrete-class graphics (3061MB total video memory)

6 GB RAM

640 GB Hard Drive

HP w/ Windows 7

 

Full name:

HP - 15.6" Pavilion Laptop - 6GB Memory - 640GB Hard Drive - Dark Umber

 

Any help would be appreciated, thanks!

 
Replies
  • Currently Being Moderated
    May 20, 2012 5:41 PM   in reply to FlyingSeagullArtist

    Take a look at Help->System Info.  I'll bet that the driver is reporting only 503 MB available for the video RAM.

     
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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
    Currently Being Moderated
    May 20, 2012 5:45 PM   in reply to FlyingSeagullArtist

    It's possible you might benefit from downloading and installing an updated display driver from AMD.  The version you are running will show in the System Info, which you should post here.

     

    -Noel

     
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  • Currently Being Moderated
    May 21, 2012 4:03 PM   in reply to FlyingSeagullArtist

    Hi,

     

    I belive that setup uses AMD CrossFireX™ Technology, which isn't supported in Ps. See if you can turn off CrossFireX in the AMD control panel to make any difference.

     

    In a simpler setup, even 503MB of discrete VRAM should not be disallowing the 3D features.

     

    regards,

    steve

     
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  • Currently Being Moderated
    May 21, 2012 4:39 PM   in reply to FlyingSeagullArtist

    Hi,

     

    Glad that worked. How much available VRAM is reported in the 3D preferences?

     

    I don't have any experience with the CrossFireX control panel, but you may want to see if that can be configured to only be turned off for specific applications, but still used for other cases that can use it (gaming).

     

    regards,

    steve

     
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  • Currently Being Moderated
    May 21, 2012 6:04 PM   in reply to FlyingSeagullArtist

    Sounds like you need to contact ATI and ask for some help (or debugging) with their drivers.

     
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  • Currently Being Moderated
    May 21, 2012 6:28 PM   in reply to FlyingSeagullArtist

    Hi,

     

    By simpler, I meant single discrete GPU. Can you paste in the Help> System Info...so I can look at it. We have seen problems with the latest ATI drivers for desktop systems, and that might be contributing to what you're seeing.

     

    I'll also see what I can find out about the AMD A8 chipset too.

     

    regards,

    steve

     
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