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usererror
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Elements opens but top of screen hidden

Apr 14, 2011 11:49 AM

When I open Organizer Elements 7 (Vista Home Premium) the usual page shows up, but the top half of the page is above the top edge of the monitor.  And I can't get the cursor to get up there to grab the window to move the window down or to resize it, in fact I can't get the cursor up to any of the controls.  Any suggestions would be welcome, thanks.  fyi, opening Editor works fine.

 
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  • 99jon
    12,805 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 14, 2011 11:52 AM   in reply to usererror

    Go to the control panel and check dpi scaling under Appearance or Display.

    It’s not uncommon to see a setting of 125% or higher to improve screen readability but PSE9 requires a dpi of 96 or 100%

    Whilst the Editor Menu will appear at 120% the Organizer Menu (and the advanced button in downloader) won’t.

    Try a setting of 115% or 116% otherwise 100%. A common display resolution, notably for notebooks/laptops and netbooks is 1024 x 768 but PSE9 requires a screen height of 800 for full functionality.

     

     

     
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  • 99jon
    12,805 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 14, 2011 12:17 PM   in reply to usererror

    OK at 100% it should be fine. PSE has it's own icons (top right) for minimize/maximize/close.

     

    What is it you can't see?

     
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  • 99jon
    12,805 posts
    Jan 6, 2010
    Currently Being Moderated
    Apr 14, 2011 12:46 PM   in reply to usererror

    Sorry I've never seen that in any Organizer view.

     

    Is this not a repeat of the problem you had in 2009 when John Ellis provided an answer?

     
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  • Currently Being Moderated
    May 20, 2012 9:05 PM   in reply to usererror

    Does anybody know how to fix this exact same problem on version 9.0?

     
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