Initially, I set up my BC Partner Portal with firstname.lastname@example.org.
Then later, after we became Partners and I got my company involved, we set up email@example.com as our Adobe ID and access to all of our Admin Consoles of our clients. This email replaced firstname.lastname@example.org
Now we have also transferred our domain name joelmediagroup.com to the BC server and are using the BC Partner Site offered to us. As we began setting up our mail with success, only my email, the main one, is not being accepted.
We get this message:
Account details for this user can only be changed on the web site where it was first created. You may only remove this user from this site by clicking the 'Delete' button. To update this user's details or change the default site, please login with this user's credentials and use 'Home > My Details' option.
Since there aren't any Admin and User using that email on any of our Admin Consoles or Partner Portals anymore, I do not have the ability to login, especially with that email and original password that I had in the very beginning.
Now that we have changed our DNS numbers, I can not retrieve my very important email, because I can not set up my mailbox or check webmail as the system does not recognize the user anywhere at Adobe or BC.
I need assistance in rectifying this so that I can administer our account and especially my email.
Please help, this has been a nightmare.
Thanks in advance.
That account was assigned to Ambiance Home Interiors & Antiques since it was created on that site. I have reassinged it to the correct site now. You can also do this under My Details page in future. You should now be able to enable mail.