When creating a new digital ID in Adobe Acrobat X on Windows 7 computer, after entering the new filename where the ID is to be stored and password, I get a message box: "Passwords do not match".
I have gathered the following information about creating digital IDs in Acrobat:
Acrobat help which says: "Type a password for the digital ID file. For each keystroke, the password strength meter evaluates your password and indicates the password strength using color patterns. Reconfirm your password."
A forum post which says: "6. Now enter the password in two places as instructed. "
I also watched a video how the person was inserting the password when creating a new digital ID, she had two text boxes to enter it. Screenshot from the video is here:
But when I try to do the same, I only have one field to enter the password. Here is a screenshot from my computer after clicking "Finish":
Does anybody know how to make the second password field appear, so I can confirm it and get rid of the "Passwords do not match" message and finally create the digital ID?
I just had the same problem, I'm using Acrobat X Pro. I found this post and how the form is supposed to look so when I had typed in my password in the "Password:" box, I pressed Tab and the cursor dissapeared, I then re-typed my password assuming that it had gone to the "Confirm Password:" box that is not visible and then pressed Finish. This worked for me and I was able to create a digital ID. Might work for you too. Good luck.
Can you please provide the following information so that the reason for such issue can be figured out:
1. Version of Acrobat?
2. OS: which service pack and 32bit/64bit
3. Screen resolution of display information. For it go to run -> type "dxdiag". Please share the scrrenshots of 'Display', 'System' tab.
Thanks in advance.
In my case it is 10.1.2
I have Win 7 Premium x64 SP1
Screen DPI 120 DPI (the setting in Win 7 is 125% of "normal" font size which is 96 DPI)
By the way, after changing DPI to normal (96) both password fields are visible. So there is problem with compatibility with Windows accessibility settings.
I had the same problem.
Apparently the second box exists but not visible due to broken dialog layout!
I could do the same trick:
This is a bug, because of the programmer use abosulte layout for the dialog.
And the dialog only can work correctly with the default DPI settings of windows display.
Try goto windows control panel => Adjust Screen Resloution => Make text and other items larger or smaller => smaller (100% default)
Then logoff windows and logon, do all again, you can see the second password input box.
Acrobat X Pro