When creating a new digital ID in Adobe Acrobat X on Windows 7 computer, after entering the new filename where the ID is to be stored and password, I get a message box: "Passwords do not match".
I have gathered the following information about creating digital IDs in Acrobat:
Acrobat help which says: "Type a password for the digital ID file. For each keystroke, the password strength meter evaluates your password and indicates the password strength using color patterns. Reconfirm your password."
A forum post which says: "6. Now enter the password in two places as instructed. "
I also watched a video how the person was inserting the password when creating a new digital ID, she had two text boxes to enter it. Screenshot from the video is here:
But when I try to do the same, I only have one field to enter the password. Here is a screenshot from my computer after clicking "Finish":
Does anybody know how to make the second password field appear, so I can confirm it and get rid of the "Passwords do not match" message and finally create the digital ID?
I just had the same problem, I'm using Acrobat X Pro. I found this post and how the form is supposed to look so when I had typed in my password in the "Password:" box, I pressed Tab and the cursor dissapeared, I then re-typed my password assuming that it had gone to the "Confirm Password:" box that is not visible and then pressed Finish. This worked for me and I was able to create a digital ID. Might work for you too. Good luck.
Hi,
Can you please provide the following information so that the reason for such issue can be figured out:
1. Version of Acrobat?
2. OS: which service pack and 32bit/64bit
3. Screen resolution of display information. For it go to run -> type "dxdiag". Please share the scrrenshots of 'Display', 'System' tab.
Thanks in advance.
In my case it is 10.1.2
I have Win 7 Premium x64 SP1
Resolution 1920x1080
Screen DPI 120 DPI (the setting in Win 7 is 125% of "normal" font size which is 96 DPI)
By the way, after changing DPI to normal (96) both password fields are visible. So there is problem with compatibility with Windows accessibility settings.
This is a bug, because of the programmer use abosulte layout for the dialog.
And the dialog only can work correctly with the default DPI settings of windows display.
Try goto windows control panel => Adjust Screen Resloution => Make text and other items larger or smaller => smaller (100% default)
Then logoff windows and logon, do all again, you can see the second password input box.
My environment:
Windows7 64bit
Acrobat X Pro
North America
Europe, Middle East and Africa
Asia Pacific