Skip navigation
Jdkendall_9
Jdkendall_9 Calculating status...
Currently Being Moderated

Lighting effects filter fails

May 20, 2012 9:07 PM

Tags: #cs6

Lighting effects crashes Photoshop (CS6)

1386 Views   11 Replies   Latest reply: Jdkendall_9, May 21, 2012 3:42 PM
 
Replies
  • Baljeet Juneja
    Currently Being Moderated
    1. Baljeet Juneja,
    May 20, 2012 10:12 PM   in reply to Jdkendall_9
    Report

    Hi,

     

    Please provide more detail :

     

    what is the OS ?

    is PS CS 6 in 32 bit or 64 bit mode ?

    what is the graphic card installed on machine?

    driver version of graphic card ?

    how much RAM u have set to PS ?

    Is enable open gl checked or unchecked ?

     

    do you have any other third party plugins , if yes then try to remove them and then check

     

     

    --Baljeet

     
    |
    Mark as:
  • Chris Cox
    Currently Being Moderated
    2. Chris Cox,
    May 20, 2012 10:40 PM   in reply to Jdkendall_9
    Report

    What OS?  Are there any details in the crash report?

     
    |
    Mark as:
  • Jdkendall_9
    Currently Being Moderated
    3. Jdkendall_9,
    May 20, 2012 10:58 PM   in reply to Baljeet Juneja
    Report

    Thank you for your response.

     

     

     

    Windows 7 Ultimate, 64 bit

     

    I’ve tried both 32 and 64 bit, but I generally use 64

     

    ATI Radeon HD 5670

     

    6146 MB RAM

     

    No Third party plugins

     
    |
    Mark as:
  • Jdkendall_9
    Currently Being Moderated
    4. Jdkendall_9,
    May 20, 2012 10:59 PM   in reply to Chris Cox
    Report

    Thanks for your response.

     

     

     

    I’m using Windows 7. It doesn’t crash Windows but shuts down Photoshop

     

     

     

    Windows 7 Ultimate, 64 bit

     

    I’ve tried both 32 and 64 bit, but I generally use 64

     

    ATI Radeon HD 5670

     

    6146 MB RAM

     

    No Third party plugins

     
    |
    Mark as:
  • Chris Cox
    Currently Being Moderated
    5. Chris Cox,
    May 20, 2012 11:27 PM   in reply to Jdkendall_9
    Report

    >> I’m using Windows 7. It doesn’t crash Windows but shuts down Photoshop

     

    It crashes Photoshop.  So there should be details in the crash report - which might identify if it's a driver bug or something else.

     
    |
    Mark as:
  • Jdkendall_9
    Currently Being Moderated
    6. Jdkendall_9,
    May 21, 2012 12:42 AM   in reply to Chris Cox
    Report

    I don’t have any crash reports in my minidump though it is enabled. Can you tell me where I might need to look? As soon as I click on Light effects it opens but immediately a box appears telling me that Photoshop has quit working and that Windows is looking for a solution. Shortly I’m advised to close and Photoshop closes. So far as I can tell, all the other filters work fine. I also had this same problem with the Beta that I used for several weeks. Thanks, Jack

     
    |
    Mark as:
  • Jdkendall_9
    Currently Being Moderated
    7. Jdkendall_9,
    May 21, 2012 11:08 AM   in reply to Chris Cox
    Report

    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

    Faulting module name: atio6axx.dll, version: 6.14.10.9896, time stamp: 0x4bf1c2e6

    Exception code: 0xc0000005

    Fault offset: 0x00000000008b2b80

    Faulting process id: 0x1604

    Faulting application start time: 0x01cd372486944a61

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Windows\system32\atio6axx.dll

    Report Id: 130bcf81-a318-11e1-b337-782bcb98c398

     

     

    Is this what you were asking about?

     
    |
    Mark as:
  • PECourtejoie
    4,746 posts
    Jan 11, 2006
    Currently Being Moderated
    8. PECourtejoie,
    May 21, 2012 1:23 AM   in reply to Jdkendall_9
    Report

    Hello!

    You haven't given the version of your graphic card driver. (and it seems to be the root of the crash)

    You can find it in help>system info in Photoshop (could you paste the top part?)

    12.4 has been reported here as having issues. 12.2 is the most stable, it seems.

     
    |
    Mark as:
  • Jdkendall_9
    Currently Being Moderated
    9. Jdkendall_9,
    May 21, 2012 11:09 AM   in reply to PECourtejoie
    Report

    Thank you for the info.

     

     

     

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Operating System: Windows 7 64-bit

    Version: 6.1 Service Pack 1

    System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

    Physical processor count: 4

    Logical processor count: 8

    Processor speed: 3392 MHz

    Built-in memory: 8174 MB

    Free memory: 5696 MB

    Memory available to Photoshop: 7240 MB

    Memory used by Photoshop: 72 %

    Image tile size: 128K

    Image cache levels: 4

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    OpenGL Allow Old GPUs: Not Detected.

    Video Card Vendor: ATI Technologies Inc.

    Video Card Renderer: ATI Radeon HD 5670

    Display: 1

    Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

    Video Card Number: 1

    Video Card: ATI Radeon HD 5670

    OpenCL Unavailable

    Driver Version: 8.740.0.0

    Driver Date: 20100517000000.000000-000

    Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll

    Video Mode: 1920 x 1200 x 4294967296 colors

    Video Card Caption: ATI Radeon HD 5670

    Video Card Memory: 1024 MB

    Video Rect Texture Size: 16384

    Serial number: XXXXXX

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

    Temporary file path: C:\Users\Jack\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      F:\, 1.73T, 1.64T free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

    Additional Plug-ins folder: not set

     
    |
    Mark as:
  • Chris Cox
    Currently Being Moderated
    10. Chris Cox,
    May 21, 2012 11:09 AM   in reply to Jdkendall_9
    Report

    You crashed in the driver for your ATI video card.

     

    And it looks like you last updated your driver in May of 2010.

     

    Go to ATI's website and get a newer driver.

     
    |
    Mark as:
  • Jdkendall_9
    Currently Being Moderated
    11. Jdkendall_9,
    May 21, 2012 3:42 PM   in reply to Chris Cox
    Report

    Thank you Chris. Your help is most appreciated and that does seem to have fixed my problem. Jack

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points