Please provide more detail :
what is the OS ?
is PS CS 6 in 32 bit or 64 bit mode ?
what is the graphic card installed on machine?
driver version of graphic card ?
how much RAM u have set to PS ?
Is enable open gl checked or unchecked ?
do you have any other third party plugins , if yes then try to remove them and then check
Thanks for your response.
I’m using Windows 7. It doesn’t crash Windows but shuts down Photoshop
Windows 7 Ultimate, 64 bit
I’ve tried both 32 and 64 bit, but I generally use 64
ATI Radeon HD 5670
6146 MB RAM
No Third party plugins
>> I’m using Windows 7. It doesn’t crash Windows but shuts down Photoshop
It crashes Photoshop. So there should be details in the crash report - which might identify if it's a driver bug or something else.
I don’t have any crash reports in my minidump though it is enabled. Can you tell me where I might need to look? As soon as I click on Light effects it opens but immediately a box appears telling me that Photoshop has quit working and that Windows is looking for a solution. Shortly I’m advised to close and Photoshop closes. So far as I can tell, all the other filters work fine. I also had this same problem with the Beta that I used for several weeks. Thanks, Jack
Faulting application name: Photoshop.exe, version: 184.108.40.206, time stamp: 0x4f61c045
Faulting module name: atio6axx.dll, version: 220.127.116.1196, time stamp: 0x4bf1c2e6
Exception code: 0xc0000005
Fault offset: 0x00000000008b2b80
Faulting process id: 0x1604
Faulting application start time: 0x01cd372486944a61
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\atio6axx.dll
Report Id: 130bcf81-a318-11e1-b337-782bcb98c398
Is this what you were asking about?
You haven't given the version of your graphic card driver. (and it seems to be the root of the crash)
You can find it in help>system info in Photoshop (could you paste the top part?)
12.4 has been reported here as having issues. 12.2 is the most stable, it seems.
Thank you for the info.
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 8174 MB
Free memory: 5696 MB
Memory available to Photoshop: 7240 MB
Memory used by Photoshop: 72 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5670
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: ATI Radeon HD 5670
Driver Version: 8.740.0.0
Driver Date: 20100517000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: ATI Radeon HD 5670
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: XXXXXX
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Jack\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
F:\, 1.73T, 1.64T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
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