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gross770
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Deauthorize a crashed computer

May 20, 2012 11:28 PM

Hi

Is there a direct phone number I can contact on Adobe to deauthorize a crashed computer.  The shop took out the hard dirve and put it in a new computer for me.  And I'm getting a message saying that I have used it on too many computers.  But I only use it at school and at home and not a third machine.

 

Could some one advise

 

Aron

3089 Views   6 Replies   Latest reply: gross770, May 24, 2012 4:41 PM
 
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  • Suhas Yogin
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    1. Suhas Yogin,
    May 20, 2012 11:31 PM   in reply to gross770
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    Hi Aron,

     

    Please use the following link to reach Support.

     

    http://helpx.adobe.com/contact/

     

    Please let me know if it works.

     

    Regards,

    Suhas Yogin

     
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  • gross770
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    2. gross770,
    May 20, 2012 11:50 PM   in reply to Suhas Yogin
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    Thanks for that

    Problem is I can't get through on the phone because of hour differnce.  Is there someone on email i could directly communicate with to get the counter reset?  I find the web pages just send me in circles and I can't find someone who will communicate with me directly on this issue?

     

    regards,

    Aron

     
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  • Suhas Yogin
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    3. Suhas Yogin,
    May 20, 2012 11:51 PM   in reply to gross770
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    Hello,

     

    I dug in a little more and found this:

     

    http://forums.adobe.com/thread/926511

     

    This should solve your issue, if it doesn't we'll figure how to contact Support.

     

    Please let me know.

     

    Regards,

    Suhas Yogin

     
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  • gross770
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    4. gross770,
    May 21, 2012 12:04 AM   in reply to Suhas Yogin
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    Thanks Suhas,

    But it doesn’t help as I tried opening one of my flash fla files and when I went to help menu, the deactivate option was disabled

     

    Regards,

    Aron

     
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  • gross770
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    5. gross770,
    May 21, 2012 12:04 AM   in reply to Suhas Yogin
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    Thanks Suhas,

     

    But it doesn’t help as I tried opening one of my flash fla files and when I went to help menu, the deactivate option was disabled

     

     

     

    Regards,

     

    Aron

     
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  • gross770
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    6. gross770,
    May 24, 2012 4:41 PM   in reply to gross770
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    IN the end I got through to the U.S by phone and had them reauthorize me for usage since my other machine crashed.

     
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