I have a computer image that sees Reader 10.1.2 or 10.1.3 crash a few seconds after I open it, but works fine with Reader 10.1.1.
I disabled protected mode with 10.1.3 and didn't find this to resolve the issue.
I tried a baseline installation of windows 7 and 10.1.3 works, so it seems to have something to do with our customizations to the computer image, but I can't imagine what that would be.
This is the problem signature:
Problem Event Name:APPCRASH
Fault Module Name:AcroRd32.dll
Fault Module Version:10.1.3.23
Fault Module Timestamp:4f7bd937
Additional Information 1:0a9e
Additional Information 2:0a9e372d3b4ad19135b953a78882e789
Additional Information 3:0a9e
Additional Information 4:0a9e372d3b4ad19135b953a78882e789
Does anybody know what could be going on here?
Are you doing any specific action which causes this issue at your end. If not, then it could be an issue with a 3rd party plug-in being used. You can try the below to be sure of the same:
1. Navigate to the following folder: C:\Program Files\Adobe\Reader 10.0\Reader\plug_ins (please change the path if you have installed it to a different directory)
2. Delete all files and folders within the same.
3. Now navigate to Control Panel > Programs and Features and repair the Reader installation.
4. Restart if prompted to.
Does this help.
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 10.1.3.23
Application Timestamp: 4f7bc349
Fault Module Name: AcroRd32.dll
Fault Module Version: 10.1.3.23
Fault Module Timestamp: 4f7bd937
Exception Code: c0000005
Exception Offset: 0072c466
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I deleted all plugins and tried again. Reader demonstrated very much the same behavior... started up and then after 5-10 seconds crashed with the above problem signature. We haven't had any customizations that I am aware of, where else could I check?
set is, and what the additional information fields mean?
Do you have any idea what this exception code/off
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