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Reader crashes immediately at open for 10.1.2 and 10.1.3, but not 10.1.1 in Win7 32bit?

May 9, 2012 6:46 AM

Tags: #crash #windows #reader #appcrash #10.1.2 #reader_windows

I have a computer image that sees Reader 10.1.2 or 10.1.3 crash a few seconds after I open it, but works fine with Reader 10.1.1.

 

I disabled protected mode with 10.1.3 and didn't find this to resolve the issue.

 

I tried a baseline installation of windows 7 and 10.1.3 works, so it seems to have something to do with our customizations to the computer image, but I can't imagine what that would be.

 

This is the problem signature:

Problem Event Name:APPCRASH

  Application Name:AcroRd32.exe

  Application Version:10.1.3.23

  Application Timestamp:4f7bc349

  Fault Module Name:AcroRd32.dll

  Fault Module Version:10.1.3.23

  Fault Module Timestamp:4f7bd937

  Exception Code:c0000005

  Exception Offset:000d8be2

  OS Version:6.1.7601.2.1.0.256.4

  Locale ID:1033

  Additional Information 1:0a9e

  Additional Information 2:0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:0a9e

  Additional Information 4:0a9e372d3b4ad19135b953a78882e789

 

Does anybody know what could be going on here?

 

worried_confused.png

2135 Views   2 Replies   Latest reply: muebel, May 21, 2012 5:01 AM
 
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  • Ankit_Jain
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    1. Ankit_Jain,
    May 21, 2012 4:12 AM   in reply to muebel
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    Are you doing any specific action which causes this issue at your end. If not, then it could be an issue with a 3rd party plug-in being used. You can try the below to be sure of the same:

     

    1. Navigate to the following folder: C:\Program Files\Adobe\Reader 10.0\Reader\plug_ins (please change the path if you have installed it to a different directory)

    2. Delete all files and folders within the same.

    3. Now navigate to Control Panel > Programs and Features and repair the Reader installation.

    4. Restart if prompted to.

     

    Does this help.

     

    Ankit

     
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  • muebel
    Currently Being Moderated
    2. muebel,
    May 21, 2012 5:01 AM   in reply to Ankit_Jain
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    Problem signature:

      Problem Event Name:          APPCRASH

      Application Name:          AcroRd32.exe

      Application Version:          10.1.3.23

      Application Timestamp:          4f7bc349

      Fault Module Name:          AcroRd32.dll

      Fault Module Version:          10.1.3.23

      Fault Module Timestamp:          4f7bd937

      Exception Code:          c0000005

      Exception Offset:          0072c466

      OS Version:          6.1.7601.2.1.0.256.4

      Locale ID:          1033

      Additional Information 1:          0a9e

      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:          0a9e

      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

     

    I deleted all plugins and tried again. Reader demonstrated very much the same behavior... started up and then after 5-10 seconds crashed with the above problem signature. We haven't had any customizations that I am aware of, where else could I check?
    set is, and what the additional information fields mean?

     

    Do you have any idea what this exception code/off

     
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