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Regan2000
Currently Being Moderated

System freeze after prolonged Flash usage

Apr 5, 2012 10:39 AM

Hello,

 

I stumbled across this thread as i am having exactly the same problems as Fossil, although he has been quiet so i guess disabling hardware acceleration worked for him. However this is not working for me, I have sent two graphics cards back on the strength of this issue and im still getting it on my third card! Firstly my system:

 

Intel Core I7-3930K 3.20GHz Socket 2011 12MB Cache

32GB RAM Corsair 8GB (2x4GB) DDR3 2000MHz XMS3 Memory Kit CL9 1.65V

Asus P9X79 PRO S2011 Intel X79 DDR3 ATX Motherboard

Corsair 120GB SSD

Samsung Synch Master MD230x3 Monitors

Windows 7 Pro (64bit)

 

Now because im using eyefinity monitors i bought this card:

 

PowerColor HD 6870 2GB GDDR5

 

First one failed instantly when i played any sort of flash video, on advice from retailer i sent it back (they said it was a known issue with some AMD 6870 cards, Second one came back and was slightly better which was odd but the same problem, i formatted the drive and started from scratch only installing the latest drivers from Powercolor rather than using the supplied disk and then upgrading.

 

After opening multiple websites using flash such as you tube, bbc news videos etc system just freezes forcing a reboot. I used core temp plus the video card supplied performance monitor, i saw no increase in system temps, fan speeds or power being supplied. Supplier would only refund my money as the card went out of stock which is a pain because this is one of the few that support 6 monitors via mini dp port at a reasonable price So I ordered the following card:

 

PowerColor HD 7870 PCS+ 2GB GDDR5

 

Only supports 4 monitors but as my board is pci 3.0 i thought i would try a card that supports it to see if this solves the problem.

 

Well it didn’t! After about an hour of usage with flash websites i get a system freeze. If i uninstall flash, i dont get any problems at all.

 

Adobe, i need some help here guys because this is not normal and if there is a problem with the latest hardware architectures then I need a fix.

 

Regards

Branched from an earlier discussion.
 
Replies
  • Currently Being Moderated
    Apr 5, 2012 7:37 AM   in reply to Regan2000

    Hi Regan2000,

     

    Yes, after months of issues the problems I was having finally got resolved, though it required installing an older flash player in order to facilitate turning off hardware acceleration. (NVIDIA and the Flash Player did not like each other).

     

    The best thing you can do is start a new thread with the issues you are having.  Adobe Staff want to create only one thread per issue and you are more likely to get an answer to help you if you post a separate thread regarding your problems.

     

    Once you've done that, if you don't get an answer after a few days, I would message the staff member who helped me in this thread to let them know you posted a Flash Player issue that you would like help resolving.

     

    Good luck.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 5, 2012 10:42 AM   in reply to fossil viking

    I branched this to a new thread.

     

    I also use an eyefinity setup, though I've got 7970 with ATI's 12.3 Catalyst drivers.  I haven't run into any system hangs with prolonged video, but it's possible I just haven't watched enough.  Can you follow this FAQ which describes a few troubleshooting steps (which you've most likely done) and information we'll need to further investigate?  Please post back with the bug URL when you're done.

     

    How do I troubleshoot and report problems with Flash Player Video?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Apr 7, 2012 2:38 PM   in reply to Regan2000

    Regan

     

    I have a very similar setup

    Same processor and Motherboard.

     

    The symptoms you describe are identical to what I am experiencing continued freezing requiring a hard re boot

    when running movies in YouTube. Sometimes in seconds and other times several minutes

    I have disabled hardware acceleration but it does not make any difference

     

    What version of the motherboard bios are you running.

    I am running the original supplied with the board 0605

     
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  • Currently Being Moderated
    Apr 8, 2012 6:22 AM   in reply to Regan2000

    Hello Regan

     

    I am also in the UK.

     

    My initial set up was a Gigabyte 560Ti graphics card running a 30inch monitor and

    2 x 24 inch monitors thru a Matrox Triple Head to Go adaptor.

    This enables me to run 3 monitors from one graphics card.

    I have used this set up for many years on a couple of PC and never had a problem.

     

    Like you I do not use my setup for gaming.

    I am retired and trade the stock markets worldwide.

     

    Today I disconnected my Matrox adaptor and just run the single 30inch monitor with several You tube movies running.

    It ran without a problem for over 2 hrs ( this is a first ).

     

    I have now connected one of the 24inch monitors to the other DVI port on the graphics card and this has been running

    You tube videos for over 1 hour with no problem?????????

     

    I will leaving it running for another few hours.

     

    I am away on vacation from this evening until the 18th April. So will not be able to add any more feedback.

     

    I hope by the time I return you have had success in resolving this dilemma.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 9, 2012 5:26 PM   in reply to racer8880

    Please see this FAQ for details on how to report video bugs to us and what we'll need for further investigation

     

    How do I troubleshoot and report problems with Flash Player Video?

     
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  • Currently Being Moderated
    Apr 12, 2012 8:57 PM   in reply to Regan2000

    Hello,

     

    I am having the same issue. Since I installed my 7970 my entire system freezes randomly with flash video loaded in the web browser. Turning off acceleration didn't seem to help either. I thought it was Chrome, but I think I've narrowed it down to Flash. Using 12.3 drivers.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 13, 2012 5:17 PM   in reply to astewart42

    Fwiw, I also have a 7970 with the 12.3 drivers on Win 7x64 but I'm not seeing any freezes when viewing Flash video content.  Does the Flash Plugin crash or is your system just freezing?

     
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  • Currently Being Moderated
    Apr 17, 2012 5:37 AM   in reply to Chris Campbell

    Hi Chris!

     

    The entire machine freezes.

    I uninstalled Flash totally from the machine, and since then I've had no system freezes. I am going to continue running with it uninstalled for a little while longer to see if that really cleared the problem up. It sure is difficult surfing without Flash though. Even file attachments and other forums and applications use Flash! Didn't even realise that. Testing YouTube's HTML5 controls as a result of all this.

     

    I suppose if this issue isn't widespread it must be something about my specific system :-\

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 17, 2012 12:02 PM   in reply to Regan2000

    The bug is still "Open/To Track".  I suspect we're having problems reproducing this internally.  I'm also a bit surprised that the bug has zero votes for it, which leads me to believe that this is not a wide spread issue.  If you're encountering this bug, please take a minute and vote for Regan2000's bug here:

     

    System freeze after prolonged Flash usage

     

    If you guys disable hardware acceleration in the player, do you still crash?

     

    How do I disable or enable hardware acceleration?

     

    Chris

     
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  • Currently Being Moderated
    Apr 17, 2012 2:56 PM   in reply to Chris Campbell

    Hello,

     

    yes with Hardware Acceleration disabled I still crash.

    So far, I haven't crashed yet with Flash uninstalled. I attached my DXDIAG to my problem report as well.

     

    I have not tried completely wiping my ATI drivers with some sort of third party driver cleaner etc. etc.

     
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  • Chris Campbell
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    Apr 17, 2012 3:25 PM   in reply to Gel214th

    I've forwarded this issue (bug report specifically) to our video team for their review.

     
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  • Currently Being Moderated
    Apr 19, 2012 5:30 PM   in reply to Chris Campbell

    While using Chrome with a Flash website open, the system froze again.

     

    At this point I think trends are pointing toward some sort of issue with Flash itself.

     

    I'm going to uninstall and then reinstall the Catalyst drivers and see if that helps.

     
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  • Currently Being Moderated
    Apr 24, 2012 6:18 AM   in reply to Gel214th

    Update on my situation.

     

    With Flash Uninstalled and not using Flash at all, the system is stable.

     

    When using Chrome with Flash, the system would freeze up randomly and require a hard reboot.

     

    I uninstalled the ATI drivers, all of them using the Control Panel. I rebooted and remained with whatever default drivers Windows 7 chose.

     

    Since then, even when watching youtube, leaving youtube running in the background while playing games etc. the system seems to be stable.

     

    I'll continue to use the system and then advise on further developments.

     
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  • Currently Being Moderated
    May 21, 2012 8:24 AM   in reply to Regan2000

    I'll add my $0.02 here - have been having this problem for some time, and have not been able to find a solution. At first I assumed it was a problem with player - but I've updated several times since this started happening. Then, I thought, maybe my NVidia driver - nope. Updated that too, and I'm using the latest and greatest.

     

    With Flash player not installed, my system has no problems (except I can't see Flash video). After installing, Flash videos longer than 4-5 minutes crash the system - always with a loss of video, and audio, sometimes with a loud buzzing in the speakers. In all cases, the system is still running, but I have lost all video and control and have to hard reboot.

     

    Windows 7 x64, SP1, Asus CG8350, i7-2600 @ 3.4GHz, 8Gb RAM, NVidia 9600 GT running 296.10. All drivers and system software up to date.

     

    Hope we see something soon!

     

    mh++

     
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  • Currently Being Moderated
    May 21, 2012 8:35 AM   in reply to Michael Hoffman

    Hello,

     

    Yes this is exactly what happens. Thus far with Flash Player not installed, I can use Chrome to view flash videos although I have not looked at many recently.

    Have you made any recent hardware changes?

     
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  • Currently Being Moderated
    May 21, 2012 10:36 AM   in reply to Gel214th

    No hardware changes here - my hardware has been consistent for almost a year now, and I didn't start having these problems until a few months ago, maybe February/March timeframe.

     

    mh++

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 22, 2012 5:14 PM   in reply to Michael Hoffman

    Can you guys install our 11.3 beta 3 release and report back on the bug if it helped?  The bug status is currently set to Open/ToTest.  I've done prolonged testing with my 7970 and the 12.4 drivers but have not seen any system hangs or freezing.

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3159544

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    May 22, 2012 9:13 PM   in reply to Chris Campbell

    Chris, I'll give this one a try and report back on any positive or negative experience.

     

    Thanks!

     

    mh++

     
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  • Currently Being Moderated
    May 24, 2012 5:39 PM   in reply to Michael Hoffman

    Chris,

     

    I uninstalled 11.2, then installed 11.3 beta 3 from your link and had the same trouble.

     

    Playing a video within Firefox 12.0 (so I am using the plugin rather than the ActiveX version) and the first video, 6:59, played all the way through. The second video, 11:15, after approximately 8 minutes or so, the screen went blank and the sound changed to the motorboat buzzing sound. My computer was still on, but no way to get control back. Had to hard reboot.

     

    I see there is now a new NVidia driver available (301.42) and I'll try that next.

     

    mh++

     
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  • Currently Being Moderated
    May 25, 2012 12:22 PM   in reply to Michael Hoffman

    As a further bit of information, the ActiveX version in IE9 seems OK - I have not seen any freezes there (I can't recall seeing them before on 11.2 either). So it's looking like a plug-in/Firefox combo. I'm going to try Chrome as well, since I think it uses the same plugin as Firefox.

     

    Any other troubleshooting suggestions?

     

    mh++

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 25, 2012 4:32 PM   in reply to Michael Hoffman

    You could try resetting your Firefox profile.  This seems to help in cases where the solution isn't obvious.

     

    Make a new profile

     
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  • Currently Being Moderated
    May 27, 2012 9:09 PM   in reply to Chris Campbell

    Chris, I tried deleting the profile entirely. Seemed to work at first; I was watching a video for over 9 minutes, then I launched another program and POW. Goodbye screen. Audio continued intermittently for several seconds then I lost that, too.

     

    It really seems like a memory corruption issue when streaming video for long periods (can be cumulative, several short videos seems to do it also).

     

    Tomorrow I'll try it in Chrome and see if I see the same problem.

     

    mh++

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    May 29, 2012 5:04 PM   in reply to Michael Hoffman

    Thanks for giving it a try.  Let me know how Chrome goes.

     
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  • Currently Being Moderated
    Nov 11, 2012 5:04 PM   in reply to Chris Campbell

    I had the same issues and its not a Flash problem. The solution was updated drivers.  But Windows does not track, and will not find, updated drivers ever. I can't underswtand why Microsoft wants us to think they do.  In any case, I used DriverMax and it recommended 7 updated drivers, while Windows said none were needed.  After installing them, Flash works perfectly.  Try that and let us know what you find.

     
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  • Currently Being Moderated
    Nov 11, 2012 5:07 PM   in reply to JAGUAR6CY

    It's also funny how everyone, including Adobe, recommends updating drivers.  But there is never any hint or clue about how to do that. 

     
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