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Joe McG47
Joe McG47
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email verification?

May 15, 2012 2:18 PM

Ive just joined the cloud as a subscriber on the 11th May and now keep being asked to verify my email. I am not receiving apparent sent email from adobe and my email settings/account is fine. Therefore I cannot access the cloud account. I can log in successfully to the adobe site though no problem and have already successfully downloaded all the apps? Any help would be grateful

906 Views   7 Replies   Latest reply: dasMulli90, May 23, 2012 9:35 AM
 
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  • David__B
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    1. David__B,
    May 15, 2012 4:27 PM   in reply to Joe McG47
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    Hi Joe,

     

    Sorry to hear about your difficulties. Did the verification email get routed into your junk email on accident?

     

    -Dave

     
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  • Joe McG47
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    2. Joe McG47,
    May 18, 2012 12:36 AM   in reply to David__B
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    David, no i ve checked. Nothing has been received. Ive checked my settings and I am receiving Adobe email eg joined inspire magazine. Can also log into the main adobe site. Just not the cloud as it is asking for email verification and i should check my email.

     
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  • raff37
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    3. raff37,
    May 21, 2012 9:05 AM   in reply to Joe McG47
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    I'm having the same issue, with a couple of employees that need to be verified in order to be able to upload scores from a quiz created in captivate. Please assist us with this issue, thank you.

     
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  • David__B
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    4. David__B,
    May 21, 2012 2:44 PM   in reply to Joe McG47
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    Joe McG47,

     

    If you log into the Adobe website with your Adobe ID and go to the My order section what is your order number for CCM?

     

    Raff37, Captivate is not part of Creative Cloud, sounds like you have different issue, please post within the proper Captivate forum

    http://forums.adobe.com/community/adobe_captivate

     

    -Dave

     
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  • dasMulli90
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    5. dasMulli90,
    May 22, 2012 6:23 AM   in reply to Joe McG47
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    I have the same problem.. can't log into creative cloud anmyore and didn't recieve any verfication email.. i got all other emails from adobe though (order confirmation, status updates about proof of academic id, ...)

     
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  • thebigtarget1
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    6. thebigtarget1,
    May 23, 2012 9:13 AM   in reply to David__B
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    I figured out the verification fix. Make your way to acrobat.com. Now click sign in and go to "acrobat.com" in the sign in options. This is where you need to verify your email.

     
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  • dasMulli90
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    7. dasMulli90,
    May 23, 2012 9:35 AM   in reply to thebigtarget1
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    @thebigtarget1 Works like a charm! Thanks!! creativecloud.com seems to use a misconfigured mail server.. acrobat.com verification mails are sent correctly..

     
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