Thanks upfront for any response. I'm on a newer mac(Quad-Core Intel Xeon 12 GB of memory) 10.6.8 with Indesign 5.5. The folio panel in Indesign simply has the download update button at the bottom. I myself have downloaded it and tried to install too many times. It simply crashes about 3 secs into installing, and tells me to download the Adobe Support Advisor, (which I did and) and it does nothing other then package up the info for a Rated ($) question you can pay for later.
I've also now downloaded the most recent update (may 2 release) for the FolioProducerTools-CS55-1.10 and FolioPanel-CS55-12.2.2. Both to no avail. Also, I have about 3 other people in my department try it as well with the same results... I'm starting to think it might be a permissions thing with our IT department. Although I'm an admin on this machine.
I'm headed to a cool Pepcon conference next week and would like to be able to get my feet wet with some of this DPS stuff before I go. Any help would be greatly appreciated.
Can you provide some more details on your machine setup? We have a known issue around installing from a USB-connected disk.
If it's not something that simple, please send me the log from your device, available at /Library/Logs/Adobe/Installers. We will take a look immediately.
James, what I nightmare. I found this as I am having the same problem. I've followed the solutions from other members and adobe folks with no success.
When I launch Indesign CS5.5, my FOLIO BUILDER has the "Download Update" information.
I have downloaded and installed the following several times:
Things I've tried:
1. In Activity Monitor, quitting CS5.5ServiceManager and installing both again.
2. Deleted all folders in Library > Preferences > StageManager > Local Store.
3. Updated Indesign to latest version 7.5.3 and did everything again and reinstalled.
Incidentally, I got it to work on another computer which is running 10.5.
Here are my computer specs:
Mac OS X Version 10.6.8
2.66 GHz Intel Core i5
4 GB 1067 MHz DDR3
How do I attached my installer log? Please help, thank you!
The thread above was resolved offline with the user's IT administrator granting access to the necessary volumes on his local machine. You might want to try that if you suspect it might be an issue.
If you'd like, you can email me a zip of your log at email@example.com. To get around our email security, it would probably be best to host the zip somewhere (Dropbox or something else you can access) and point me to a link.
Turns out my issue was a permission error. When I had the office IT admin install the plug ins it worked. Even though I'm an admin on my computer it did not work.
Graphic Artist/Web Designer
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