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garethsjmac
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CS6 Master Suite Trial Issues Getting Started

May 19, 2012 8:52 AM

Tags: #help #mac #install #trial #download #cs6 #extracting #adobe_download_assistant #trial_version_cs6

Hi,

I am both a Macbook andCS newbie  ;-)

I've had a nightmare first downloading the Adobe CS Download Assistant and now the actual software.

It has put Adobe CS6 folders in my Finder, but they seem to be empty and I can't open them.

Can anyone help or suggest where else I may look for this?

Thanks,

Gareth SJ  Mac

775 Views   4 Replies   Latest reply: garethsjmac, May 21, 2012 10:29 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 19, 2012 3:05 PM   in reply to garethsjmac
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    By default the Adobe Download Assistant will download the install files to your User folder.  Have you checked there?

     
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  • garethsjmac
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    2. garethsjmac,
    May 20, 2012 10:22 AM   in reply to Jeff A Wright
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    Thanks Jeff, yes - they are in "newuser" but can't open them...it says "Open with Launchpad" as default but this just brings up everything in Launchpad (and the Adobe Download Assistant is in there but neither Launchpad or A.Asst help...can you suggest an alternative?

    Gareth

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    May 21, 2012 10:17 AM   in reply to garethsjmac
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    I am sorry I am not familiar with Launchpad.  Perhaps you should disable this application and just use the normal Finder which comes with Mac OS?

     
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  • garethsjmac
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    4. garethsjmac,
    May 21, 2012 10:29 AM   in reply to Jeff A Wright
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    Thanks - have given up for now...will seek help...

     
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