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KieranBrennanDublin
KieranBrennanDublin
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Can anyone help? "DynamicLink" not available attempting to open Mov in Photoshop CS6

May 17, 2012 6:07 AM

Can anyone advise where I should go to get help with this? as this is obviously not the right place!

 

 

Hi,

Using CS6 Photoshop extended on iMac early 2008 model.....

 

Processor  2.8 GHz Intel Core 2 Duo

Memory  4 GB 800 MHz DDR2 SDRAM

Graphics  ATI Radeon HD 2600 Pro 256 MB

Software  Mac OS X Lion 10.7.4 (11E53)

 

I get this message when I try to open a .mov file...

 

"Could not complete your request because DynamicLink is not available?"

 

What does this mean does anyone know - my .mov file is about 7MBs.

 

Am I expecting too much, I'm hoping to import video and export as animated .gif

 

Thanks,

16103 Views   15 Replies   Latest reply: uhanepono, Jun 28, 2012 4:24 PM
 
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  • JJMack
    3,411 posts
    Jan 9, 2006
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    1. JJMack,
    May 21, 2012 1:23 PM   in reply to KieranBrennanDublin
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    I had the message the first day Dynamiclink Media Server is not available on a Windows PC and opened a bug report. The next day when I tried to reproduce the problem again there was no missing Dynamiclink  and Photoshop opened the dicument.

    http://forums.adobe.com/message/4402241#4402241

     
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  • Curt Y
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    2. Curt Y,
    May 21, 2012 1:24 PM   in reply to JJMack
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    Computer can get glitches.  If you leave yours on forever, try rebooting computer.

     
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  • JJMack
    3,411 posts
    Jan 9, 2006
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    3. JJMack,
    May 21, 2012 1:27 PM   in reply to JJMack
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    http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_st andard_bug

     
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  • Meredith Payne Stotzner
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    4. Meredith Payne Stotzner,
    Jun 12, 2012 2:48 PM   in reply to KieranBrennanDublin
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    Hi,

    I recieved and replied to your private message with the following:

    If not, would you please verify the following:

    0. Restart Photoshop and all Adobe applications (yeah, we have to try it), wait 30 seconds before restarting.

    1. Ensure virus/security/parental control software hasn't trapped parts of Photoshop, Bridge, Premiere, Lightroom, or any Adobe app using DynamicLinkMediaServer. (Make sure the Adobe apps are added as exceptions if needed.)

    2. Ensure you have the latest version of QuickTime

    3. Close all Adobe applications - wait more than 30 seconds, then launch Photoshop and try to open the file.

    - If unsuccessful, view Task Manager/Processes to verify necessary processes started up when importing video (dynamiclinkmanager.exe, dynamiclinkmediaserver.exe and Adobe QT32 Server.exe)

    - If unsuccessful, please capture the full error message text.

    4. Close all Adobe apps, wait 30 seconds - launch Bridge and try to open the file.

     

    Did any of those resolve your issue?

     

    Thanks,

    Meredith

     
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  • uhanepono
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    5. uhanepono,
    Jun 27, 2012 10:01 PM   in reply to Meredith Payne Stotzner
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    How is it that PS6 needs internet connect where CS5 did not??? Why would the server need internet to conect to media already on the system? Is the a place to go to set that connect differently? I don't always have an internet connection. thanks, Uhane

     
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  • Chris Cox
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    6. Chris Cox,
    Jun 27, 2012 11:16 PM   in reply to uhanepono
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    Uh, what?  Who said that DynamicLinkServer needed an internet connection?

     
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  • Noel Carboni
    20,943 posts
    Dec 23, 2006
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    7. Noel Carboni,
    Jun 28, 2012 4:25 AM   in reply to Chris Cox
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    Honestly, when I first read about this problem I suspected some online influence myself, Chris.

     

    Put yourself mentally in less knowledgeable shoes and ponder what the terms "Link" and "Server" imply (not to mention what the problem going away by itself might mean, per the other thread).

     

    -Noel

     
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  • Meredith Payne Stotzner
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    8. Meredith Payne Stotzner,
    Jun 28, 2012 9:57 AM   in reply to uhanepono
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    Despite what the name sounds like, Dynamic Link Media Server is not connecting to the internet nor does it require any remote server.

    Thanks,

    Meredith

     
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  • uhanepono
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    9. uhanepono,
    Jun 28, 2012 1:10 PM   in reply to Noel Carboni
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    @ Noel, Merideth, etal,  

    ••Just want to understand.. How does it not connect to some remote server and if not a server then to what?  CS5 NEVER denied a link connection in this way.  How does it behave differently from CS5 in it's media loading protocols? Help me if my logic is faulty. 

    ••When I disable the IP filters on peerguardian I can load media through the "dynamic link server" no prob. and when they are enabled I cannot. It is as simple as that for me.

    ••I am calling adobe today to find out more what up.

    ••What relation do these "virus/security/parental control software" have to Adobe products? And how can they "trap parts of Photoshop, Bridge..etc" if not via blocked IPs or denied access to a server?

    ••PeerGuardian only blocks IPs, therefore, adobe was blocked from loading media via an IP and that means a round trip from a remote server somewhere as well. Again help me if my logic is faulty.

    •• I folowed you instructions, Merideth as you posted them above and even reinstalled the app 'cause I didnot want to believe that it was the IP blocker, Peerguardian. But I am not able to load media without first disabling the IP blocks first. This was the consistent result.

    ••I will post again after my call to adobe and let you'all know what up there..  Aloha, Uhane

     
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  • Chris Cox
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    10. Chris Cox,
    Jun 28, 2012 1:48 PM   in reply to uhanepono
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    A server is not necessarily something on the network.

    A server is just something outside the application that provides data or a function.

     

    For example:  Bridge is a server process that sends data to Photoshop for the MiniBridge feature.

     

    There is no internet or network involved here.

     
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  • Noel Carboni
    20,943 posts
    Dec 23, 2006
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    11. Noel Carboni,
    Jun 28, 2012 2:07 PM   in reply to Chris Cox
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    "Application", "data", "function", "process", "feature"...  If you're wondering, that peculiar dialect is known to we insiders as "geek speak". 

     

    And Chris, I mean "geek" in only the most complimentary way, coming from a fellow "geek".

     

    Regarding calling Adobe, uhanepono, you're talking to the folks right at the forefront of Photoshop development here.  Whomever you might reach via telephone would have to consult with Chris and the others here for the straight scoop.

     

    -Noel

     
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  • uhanepono
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    12. uhanepono,
    Jun 28, 2012 3:33 PM   in reply to Noel Carboni
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    Thanks much Noel, Chris etal ! I will seek truth among ye. So is there a work-around for the peerguardian blocking cunundrum? Is there an address I need to add to the allow list? How does CS6 differ from CS5 in it's file fetching protocols? Gotta run... back in a bit...Aloha, U

     
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  • uhanepono
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    13. uhanepono,
    Jun 28, 2012 4:13 PM   in reply to Chris Cox
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    Hi A little further along. I tried to connect bridge to PS6 without an intereent connection and failed and bridge crashed as it always does when I don't have an internet connection. I would love it if one of you tried the same thing to see if it's just my system config or if you, too, get similar results. I also was unable to open any media into PS6 without internet connect bypassing bridge, getting the same dynamic server fail message. So it fails whether I am routing through bridge or not. Below are screen shots. How can I get the 2 apps to connect to this dynamic server that is not connected to the internet without having to have an internet connection? Aloha, Uhane

     

    these are all the processes running when trying to open media via bridge in PS6 while not connected to the internet and with Peerguardian not running. Where on this list would be the "dynamic server"?

    Screen shot 2012-06-28 at 12.38.48 PM.png

    Here is the mini bridge in PS6 not loading and just trying to connect without being able to

     

    Screen shot 2012-06-28 at 12.39.11 PM.png

    Screen shot 2012-06-28 at 12.49.47 PM.png

     

    Adding an internet connection without peerguardian running. Here are the running processes.

     

    Screen shot 2012-06-28 at 12.47.21 PM.png

     
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  • Meredith Payne Stotzner
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    14. Meredith Payne Stotzner,
    Jun 28, 2012 4:15 PM   in reply to uhanepono
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    DLMS (DynamicLinkMediaServer) asks the operating system for an un-used port when it needs to talk to Photoshop. So, no, there is not a specific address to whitelist.

     

    (I've been told that if we ask for a specific address, it would get flagged by virus protection programs because that's how viruses behave.)

     

    The other times DLMS will open/use a port when crossing the 32->64-bit or 32->32 bit boundary, like when going to Quicktime. However, unless you've signed up for the Headlights program, not one byte of info will be transmitted.

     

    Photoshop didn't use DLMS in CS5.

     

    If PeerGuardian won't let you whitelist an application or process, I currently don't have another option other than temporarily disabling PeerGuardian.

     

    Thanks,

    Meredith

     
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  • uhanepono
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    15. uhanepono,
    Jun 28, 2012 4:24 PM   in reply to Meredith Payne Stotzner
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    Hi Merideth and thanks for your help! This clears up a lot for me! I will try a few workarounds, now that I know where to focus. aloha, a hui hou, Uhane

     
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