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My promo code for my complimentary upgrade is saying it's invalid.

May 21, 2012 4:17 PM

Tags: #error #student #upgrade #cs6 #invalid #complimentary #promotion

I purchased the Design Premium Creative Suite 5.5 within the time frame for the free upgrade, and received an email telling me what to do, but when I click the link, it tells me "Promotion code not valid in this store." I bought the student/teacher edition, so it's in the Adobe Education - North American store,  but I read all the fine print and it said those were included with this promotion, hence receiving the email to begin with. In following the directions I added the upgrade to my cart and it remained the full upgrade price.

Any idea as to why it won't let me have my upgrade?

  • Currently Being Moderated
    May 21, 2012 4:45 PM   in reply to fornever17

    Go to the commercial store.





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  • Currently Being Moderated
    May 22, 2012 9:38 PM   in reply to fornever17

    Call support by phone.



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  • Currently Being Moderated
    May 23, 2012 5:50 AM   in reply to fornever17

    This is a user to user forum and there are certain things we can’t help with.





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