Skip navigation
7dreams
7dreams Calculating status...
Currently Being Moderated

installing Mask Pro into Photoshop CS5

May 20, 2012 2:39 PM

I am having difficultly installing OnOne plug-ins (Mask Pro 4, and the free versions of Photoframe and Perfect Effects) into Photoshop CS5.  The OnOne site help gives an updated installer for Mask Pro 4, and says to first remove the old one.  How do I uninstall it?  What is the trick to installing the correct one?

1225 Views   6 Replies   Latest reply: 7dreams, May 21, 2012 8:56 PM
 
Replies
  • Mylenium
    Currently Being Moderated
    1. Mylenium,
    May 20, 2012 7:48 PM   in reply to 7dreams
    Report

    Ask such questions on the vendor's forums/ support sites or at least in the PS forums.

     

    Mylenium

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    2. Jeff A Wright,
    May 21, 2012 2:33 PM   in reply to Mylenium
    Report

    Moving this discussion to the Photoshop General Discussion forum.

     
    |
    Mark as:
  • photoman 157
    Currently Being Moderated
    3. photoman 157,
    May 21, 2012 3:57 PM   in reply to 7dreams
    Report

    It would've helped if you provided info whether you are on a PC or a Mac. So I went to the onOne website, support and typed in "how to uninstall onOne software" and not only do they provide instructions on how to do it for a PC and Macs,

    but also provide videos.  If you still are having problems call their support line. My experiance with them, when needed has been fantastic. 1-888-968-1468

     
    |
    Mark as:
  • 7dreams
    Currently Being Moderated
    4. 7dreams,
    May 21, 2012 8:49 PM   in reply to photoman 157
    Report

    Thanks  so much for your help.  Shortly after I received your email I received one from OnOne tech support explaining that Mask Pro would only open with a layered file.  This solved my problem with Mask Pro.  I am still trying to get the free versions of Perfect Effects and PhotoFrame to work with Mac OS 10.6.  I am watching the training videos, and will contact tech support again if the problems (an error message saying that the command Open Perfect Effects is unavailable, and stuck at the moving daisy with PhotoFrame) persist.

     

    << excessive quoting removed by admin >>

     
    |
    Mark as:
  • 7dreams
    Currently Being Moderated
    5. 7dreams,
    May 21, 2012 8:55 PM   in reply to Jeff A Wright
    Report

    Thanks for sending my question to the right place.  I received some helpful advice as a result.

     

    Date: Mon, 21 May 2012 15:33:27 -0600

    From: forums@adobe.com

    To: etypemgb@msn.com

    Subject: Re: installing Mask Pro into Photoshop CS5 installing Mask Pro into Photoshop CS5

     

     

     

     

     

     

          

               

               

               

        Re: installing Mask Pro into Photoshop CS5

     

     

        created by Jeff A Wright in Photoshop General Discussion - View the full discussion

     

     

     

    Moving this discussion to the Photoshop General Discussion forum.

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: installing Mask Pro into Photoshop CS5

         To unsubscribe from this thread, please visit the message page at Re: installing Mask Pro into Photoshop CS5. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Photoshop General Discussion by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
    |
    Mark as:
  • 7dreams
    Currently Being Moderated
    6. 7dreams,
    May 21, 2012 8:56 PM   in reply to Mylenium
    Report

    My question was sent on the the PS forum and I received some helpful advice there and from the vendor's tech support.

     

    Date: Sun, 20 May 2012 20:48:26 -0600

    From: forums@adobe.com

    To: etypemgb@msn.com

    Subject: Re: installing Mask Pro into Photoshop CS5 installing Mask Pro into Photoshop CS5

     

     

     

     

     

     

          

               

               

               

        Re: installing Mask Pro into Photoshop CS5

     

     

        created by Mylenium in Downloading, Installing, Setting Up - View the full discussion

     

     

     

    Ask such questions on the vendor's forums/ support sites or at least in the PS forums. Mylenium

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: installing Mask Pro into Photoshop CS5

         To unsubscribe from this thread, please visit the message page at Re: installing Mask Pro into Photoshop CS5. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points