Hi all,
I am getting this trying to install CS5.5.
Note:
I've installed Java. Air. Flash.
I've used the Adobe CS Cleanup Tool.
Repaired permission.
Removed the colorsync preferences etc.
Removed all my Adobe Preferences that i know of.
Been trying for 2 days, any ideas much appreciated.
cheers
Exit Code: 33 - The product is not installed, cannot uninstall.
[ 0] Wed Oct 5 20:06:37 2011 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[ 0] Wed Oct 5 20:06:37 2011 ERROR
DW040: The product "{04ADB20D-99A3-4F83-8176-F07787237EBA}" is not installed. Cannot proceed with the uninstall
[ 0] Wed Oct 5 20:06:37 2011 INFO
##### Running EDT Workflow #####
:: END TIMER :: [Total Timer] took 4 milliseconds (0.004 seconds) DTR = 1000 KBPS (0.976562 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW040: The product "{04ADB20D-99A3-4F83-8176-F07787237EBA}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
---------------------------------------------------------------------- ---------------
Exit Code: 33 - The product is not installed, cannot uninstall.
I'm getting a similar, if not the exact same, problem.
I am attempting to run Adobe Design Premium CS5.5_Install.pkg. After I click "install," in a minute or two the installation will fail. I've attached an excerpt of my installation log below.
I am running Mac Lion 10.7.3 on a 15-inch late 2011 Macbook Pro. I would appreciate any help on figuring this out.
Exit Code: 33 - The product is not installed, cannot uninstall.
[ 0] Mon May 21 14:12:42 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[ 0] Mon May 21 14:12:42 2012 ERROR
DW040: The product "{04ADB20D-99A3-4F83-8176-F07787237EBA}" is not installed. Cannot proceed with the uninstall
[ 0] Mon May 21 14:12:42 2012 INFO
##### Running EDT Workflow #####
:: END TIMER :: [Total Timer] took 2 milliseconds (0.002 seconds) DTR = 2000 KBPS (1.95312 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW040: The product "{04ADB20D-99A3-4F83-8176-F07787237EBA}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Can you please provide complete installer logs. The logs excerpt you have copied does tell that uninstallation has failed - which is because nothing has installed on machine.
To debug the cause of installation failure, we need to know why has installation failed? for that please search for exit code above this exit code in same installer logs. that exit code will tell why installation has failed.
thanks,
Rahul, Adobe Systems
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