I got a couple of CS5.5-INDD from a partner. Some of them I can open, some I can't. InDesign CS6 freezes and must be closed. I can reproduce this problem on a Windows 7 64-Bit and a Mac OS X Lion Computers with both InDesign CS6 Creative Cloud.
I asked another colleaugue to open the files in CS5.5 to save them as IDML. She can open the files without problems and create IDMLs. When she sent me those IDML though, I get the same problem as when opening the INDD: InDesign freezes.
I tried several things to get the files (CS5.5 IDML or INDD) opened:
* Reset the preset file
* Deactivate plugins
* Restart the machines
Both installations of CS6 are new and up to date. Is there anyone else having a similar problem with CS5.5 to CS6 incompatibility or any ideas on the topic?
Thanks in advance,
Richard
Rather than blindly speculate, can you try to open the file on the Lion machine and follow the steps for gathering reports you'll find here: Adobe Forums: InDesign CS5.5 Not Responding
Here is a Sampling
http://dl.dropbox.com/u/2886775/Analyse%20von%20%E2%80%9EInDesign%E2%8 0%9C.txt
But we can't get a crash report. Is there any other way then the described one? I can post lines from amt3.log if it helps.
Could it be font related? InDesign plays nice with nice fonts but it cannot mentally handle bad ones. The symptom you are describing -- a document opens fine on another system but it, and derivatives of the same file, stubbornly refuse to load on *your* system -- could be due to one or more fonts that turned 'bad' on your system only.
Here is a Sampling
http://dl.dropbox.com/u/2886775/Analyse%20von%20%E2%80%9EInDesign%E2%8 0%9C.txt
But we can't get a crash report. Is there any other way then the described one? I can post lines from amt3.log if it helps.
That's odd. What happens when you Send Signal: Abort? Nothing? Does the app close with no crash report? Is this 10.7.3?
amt3.log isn't going to help, it's about licensing.
Did you try using a different user account? Easy to do and solves some problems, sometimes.
With repsect to the sample report, yes, Peter is correct, it appears that ID is invoking the paragraph composer. But that's not really a complete sample report, it's only 24 samples. Did you run Sample from Activity Monitor, or did you just let OSX generate it on its own from the Force Quit dialog?
Still, if there are footnote irregularities, that might be a place to start looking.
Do you have references to another InDesign document in your documents, such as documents placed inside other documents, or cross-references?
You could try installing the CS5.5 free trial and see if that replicates the problem...
Jongware was right and it was (of course) a Font-related problem. I never had this before, so I was't aware that there are problems like this. We solved it by setting every Font back to Arial, so that we were able to open the Files again in CS6.
Thanks for your help to everyone!
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