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Baldy.Baldwin
Currently Being Moderated

Subscriptions and Multiple Devices

May 21, 2012 3:33 AM

Hi, please could someone let me know if it's possible to have the same subscription on multiple devices, or it's a bug.

 

We have a couple of iPads that are signed in using the same apple ID but only 1 device will allow you to download any issues and the other wants you to pay for them again.

 

Any issues that are bought seperatly can be download to any device, but for some reson the subscriptions are tied to one.

 

If we then produced and iPhone version using renditions, would this mean that you can only download any subcribed issues to either the iPad or iPhone not both as you would expect?

 

Thanks

 

Andy

 
Replies
  • Currently Being Moderated
    May 21, 2012 4:03 AM   in reply to Baldy.Baldwin

    Many of our readers are very upset because they have the same problem.

     
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  • Bob Bringhurst
    4,649 posts
    May 29, 2007
    Currently Being Moderated
    May 21, 2012 11:43 AM   in reply to Baldy.Baldwin

    If you set up renditions properly and created a universal app (iPad and iPhone), your customers should be entitled to the same content on the iPhone that they purchased on the iPad, or vice-versa. For subscription apps, your Folio Name, Product ID, and Publication Date settings must be identical.

     
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  • Currently Being Moderated
    May 22, 2012 2:31 AM   in reply to Baldy.Baldwin

    Here, Adobe wrote: http://helpx.adobe.com/digital-publishing-suite/kb/subscription-purcha se-doesnt-change-folio.html

    When a subscription is purchased, the entitlement algorithm entitled all folios with publication date values that are more recent than the subscription start timestamp. If there isn't a future folio that matches this requirement, it instead entitles the most recent, previous retail folio, based on the publication date metadata.

    In cases where this algorithm doesn't meet the needs of its customers, Adobe is actively pursuing fixes for future releases.

    Why Adobe make a mess and the costumers need to pay the consequences?

     
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  • Lohrii Alo
    501 posts
    Mar 29, 2012
    Currently Being Moderated
    May 22, 2012 3:21 AM   in reply to Siduno

    If you are logged in on the other devices with the same Apple ID u have used to subscribe to the magazine, you should get a pop up option "restore purchase" the first time you launch the app. If you missed the notification, go to the top right hand corner of the app and click on the "settings" and choose "restore purchase"

     

    Hope this helps

     

    IMG_0004.PNG

     
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  • Lohrii Alo
    501 posts
    Mar 29, 2012
    Currently Being Moderated
    May 22, 2012 3:51 AM   in reply to Baldy.Baldwin

    Ok, so when you hit "restore all purchase" on the other devices other than the one from where the subscription was purchased, it ask you to enter the password for the Apple ID using which your are logged in to the device. Double check and make sure the e-mail ID shown is the same as the e-mail ID using which the subscription was purchased. Othwise, go to iPad settings and log out of store and login with the "subscription purchased e-mail ID" and restore the purchased again. This should entitled any subscribed/purchased folio on other devices too if logged in and restored with the same Apple ID.

     
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  • Lohrii Alo
    501 posts
    Mar 29, 2012
    Currently Being Moderated
    May 22, 2012 4:29 AM   in reply to Baldy.Baldwin

    We want to double check and find out the root cause, reproduce the same at our end. Please call DPS support team with your Contract information provided in your Welcome e-mail.

     
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  • Currently Being Moderated
    Oct 2, 2012 3:14 PM   in reply to Lohrii Alo

    We are getting a report from a user that seems to have a similar problem. Has this already been fixed?

    He also get's the error message

    erneute Gewährung fehlgeschlagen - Bitte kaufen sie zuerst das Softwareprogramm

    which is something like: "renewal failed - Please purchase the software application first".

    The user bought a subscription half a year ago, it was renewed a few days ago. He is now unable to download the issues, event hough his subscription is active he would need to buy them first.

     

    Thanks in advance for any help.

    Richard

     
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