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jfine1107
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cp 5.5 captures w/remote desktop

May 22, 2012 7:09 AM

Tags: #recording #action_recording #remote_desktop

has anyone been successful in generating useable caption/failure caption text when using cp 5.5 and capturing over a remote desktop connection?

 

I have read all the posts i can find and still not sure if the final answer is 'no can do', as far as getting specific, accurate text captions when doing automatic captures in demonstration, training or assessment modes. All i can seem to get is a generic text caption that i then have to manually update to reflect hte actual action. Also can't seem to get the Print Screen button on my keyboard to generate a manual screen capture when in automatic capture mode over the remote desktop. The amount of time/work involved in updating every slide's text caption (for demonstrations) and every click box's failure caption (in training and assessment mode) is prohibitive. anyone have a different experience in remote desktop situation, and if so, can you share how you were able to get around this? thank you.

 
Replies
  • Currently Being Moderated
    May 22, 2012 7:21 AM   in reply to jfine1107

    OK.  I think that's three different threads you've started on this same topic in the past hour or less.  Perhaps you're imagining that your chances of getting an answer to this will increase if you have more threads, but I assure you the opposite is more likely.  Double-posting (or in your case triple-posting) is only going to annoy people.

     

    For the record, Captivate is designed to capture screens best on the computer on which it is installed.  Capturing remote desktops will always be problematic and manual captures are required more often because Captivate cannot 'hear' all the screen events required to trigger captures. 

     

    There's little you can do about the default text added into the captions other than editing the RDC file inside the Captivate install directory.  But that's usually not worth it.  I prefer to turn off the automatic captions and add my own afterward because Captivate always adds far more than I need and the default text always needs chaning.  It is what it is.

     
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  • Currently Being Moderated
    May 22, 2012 7:32 AM   in reply to jfine1107

    That's OK.  No penalties for a first offense...

     

    There are several of us that watch every single thread that gets posted on this forum.  If you put up a question, you'll usually get an answer within the hour 24/7 because we all live in different parts of the world.  One thread is all you need.

     

    Having said that...there's no guarantee that you're going to love the answer.  There are some things about the reality of creating e-learning with current technologies that we cannot do much about.  Your issue is just one of those things.

     
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    May 22, 2012 11:46 AM   in reply to RodWard

    Hi there

     

    I've deleted the other two posts.

     

    Jeanne, you may want to read the threads below, as they are intended to help new folks.

     

    Forum Guidelines

    Frequently Encountered Issues

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    May 22, 2012 5:33 PM   in reply to jfine1107

    Hi there

     

    Absolutely I would concur. As Rod said, when you are recording via Remote Desktop, Captivate can't understand the events that trigger things such as clicking on menus and the like.

     

    I suppose if I were to try and offer an analogy, it would be this. Imagine the guys in the space shuttle. They use remote control and a TV screen to control the huge mechanical arm that is used to reach out and grab parts of a satellite. They are unable to actually hear the contact of the arm with the device because they simply aren't there next to it.

     

    I'm not sure if that analogy is valid, but hopefully you get the drift. I tried.

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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