I had been running the CS6 Master Collection trial download version. I could not access the "Online Help" and "Support Center" choices in the main Help menu on any of the CS6 applications. The options were not working, able to connect, or gave errors because the Help folder did not exist or was corrupted.
If you have this problem, you don't need to uninstall and reinstall your product or the suite. The problem is corrupt or missing help files.
This is what I'm running: Windows 7 Pro 64-bit
Adobe Support provided this solution for both desktop and netbook.
- Close all running Adobe applications.
- In the Windows directory C:/Program Files (x86)/Adobe/, delete the "Adobe Help" folder.
(C:Program Files (x86)/Adobe/Adobe Help/). - Reboot.
- Go to the Adobe Community Help center at http://www.adobe.com/support/chc/ to get the latest Adobe Help Manager.
- On the left side of Hep Center, skip Step 1 and click the "Install Now" button in Step 2.
- Choose to save "AdobeHelp.air" in the application or programs folder on your computer.
- When the new Adobe Help Manager app opens, choose "General Settings."
- Select "No" for "Display Local Help content only settings" so you can access both online and local help.
- At the bottom of the settings window, click "Download" to download all the latest PDF and lcoal content. The downloaded folders are more than 1 GB for the CS6 Master Suite help files. Watch at the bottom left of the download window to see the small progress meter.
- Once done, reboot.
My CS6 Master Collection help menus throughout were fixed.
Thanks Tom! ...at Adobe Support for this fix procedure.
I hope this helps someone else out there.
