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JohnDear99xx
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Cannot Download Lightroom Trial

May 20, 2012 9:19 AM

Tags: #lightroom #trial

I cannot download Lightroom trial. Nothing happens when I press the download button. I also get a blank page when I press the privacy notice hyperlink. I am using Windows 7, 64 bit.

1158 Views   12 Replies   Latest reply: mdmestes98, Oct 27, 2012 9:16 AM
 
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  • Mylenium
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    1. Mylenium,
    May 20, 2012 11:52 AM   in reply to JohnDear99xx
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    Troubleshoot Adobe Download Assistant

     

    Mylenium

     
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  • Jeff A Wright
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    2. Jeff A Wright,
    May 21, 2012 2:12 PM   in reply to Mylenium
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    Please see http://forums.adobe.com/thread/1008284 where this has also been discussed.

     
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  • JohnDear99xx
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    3. JohnDear99xx,
    May 21, 2012 6:02 PM   in reply to JohnDear99xx
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    I tried these things. When I try to download other trial programs, such as photoshop, the download progresses normally. It is only lightroom that is having the problem.

     
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  • JohnDear99xx
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    4. JohnDear99xx,
    May 21, 2012 6:12 PM   in reply to JohnDear99xx
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    I believe that the link attached to the button on LightRoom is not functioning. When I right click on other download buttons for other trials, I get a popup menu that mentions Adobe Flash. Right clicking on the download button for LightRoom mentions OneNote.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    May 22, 2012 8:44 AM   in reply to JohnDear99xx
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    JohnDear99xx which web browsers have you utilized to attempt to download Photoshop Lighroom?  Do you have any toolbars installed in each of these browsers?

     
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  • LEJ-7000
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    6. LEJ-7000,
    Aug 2, 2012 8:24 AM   in reply to Jeff A Wright
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    Now I've read all the answers, tried everything, but NO - I can't download the program - WHY don't you fix the problem... instead of saying our browser don't work proberly? - look what people is writing: "the link to the program is not OK!"

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Aug 2, 2012 9:58 AM   in reply to LEJ-7000
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    I just successfully initiated the download of Photoshop Lightroom 4 using Windows 7 64-bit and Internet Explorer 8.0.7600.16385. 

     

    LEJ-7000 can you please post which operating system you are using and the web browsers which you have attempted to use to download the software.  It would also be beneficial if you can provide the version of the web browser which you are trying to use as well.

     
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  • LEJ-7000
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    8. LEJ-7000,
    Aug 2, 2012 10:09 AM   in reply to Jeff A Wright
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    Hello again, yes ofcourse.

     

    I use Win7 32bit and IE 9.0.8.112.16421

     

    BR from LEJ

     
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  • Jeff A Wright
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    9. Jeff A Wright,
    Aug 2, 2012 10:15 AM   in reply to LEJ-7000
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    Thank you LEJ-7000 can you also please provide information on the version of Chrome and Firefox you utilized to attempt to download Photoshop Lightroom 4 as well?

     
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  • LEJ-7000
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    10. LEJ-7000,
    Aug 2, 2012 10:23 AM   in reply to Jeff A Wright
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    Hi Jeff, I don't use other Browsers - BUT I changed to 'compatibility' mode - (the only thing I did not tryid before), and that did it. Now I'm downloading Lightroom 4. Thank you for your time and help. I'll come back if... ;-)

    BRLEJ

     
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  • Jeff A Wright
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    11. Jeff A Wright,
    Aug 2, 2012 10:25 AM   in reply to LEJ-7000
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    Thanks for the update LEJ-7000.

     
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  • mdmestes98
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    12. mdmestes98,
    Oct 27, 2012 9:16 AM   in reply to LEJ-7000
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    I was having the same problem with Win7 64-bit, same IE9 version.  Switching to Compatibility View worked for me too.  Thanks LEJ-7000!

     
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