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Installation from disk Problem

May 21, 2012 6:10 PM

I have a machine running Vista 32 bit. The program I purchased is The combination pack of Elements and Premier together. I was able to install Elements 10 with no problem. It asked me to restart the computer which I did. When I tried to install Premier the disk will no longer read properly. I get a message telling me the disk is blank and it wants to format it. The load program menu will not come up.


I also tried opening the disk using the explore disk option with the same result.


What should I do?

  • Currently Being Moderated
    May 22, 2012 10:07 AM   in reply to Sherrie123

    Have you tried the disc in a different computer or optical drive?  Sometimes as optical drives get older they may have difficulty reading certain media.  Also to confirm the optical drive you are using does have a DVD symbol on it?

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