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I am having problems with Flash in all Browsers, can anyone help me?

May 17, 2012 4:29 PM

For the past week or so, I am having problems with anything that requires Flash.

I am running Windows 7 Home, 64 bit.

 

I have a Toshiba Sattelite l745.

 

I don't know what started this problem but i have uninsalled and reinstalled Flash many times since it happened to no avail.  I have even used the Adobe uninstaller many times.  I have done this in Safe Mode as well as normal mode.

 

I can use Flash on a few games using Chrome, but when I try to use it on any other browser (IE, Firefox, Safari) it either doesn't load at all, or I get an error message.

 

I am at my wit's end, Please help.

 
Replies
  • Currently Being Moderated
    May 18, 2012 11:00 AM   in reply to ck626@hotmail.com

    Moving this discussion to the Installing Flash Player forum.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 18, 2012 5:21 PM   in reply to ck626@hotmail.com

    Can you try a clean install, then with IE verify the installation.

     

    How do I do a clean install of Flash Player?

     

    Enabling Flash Player in Internet Explorer 9

     
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  • Currently Being Moderated
    May 18, 2012 7:37 PM   in reply to ck626@hotmail.com

    ck626@hotmail.com wrote:

     

    ...or I get an error message.

    And what is that error message?

     
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  • Currently Being Moderated
    May 23, 2012 4:12 AM   in reply to ck626@hotmail.com

    What exactly you see in the following page? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

    Do you see an animation or is it a blank grey box?

     

    Thanks,

    Sunil

     
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  • Currently Being Moderated
    May 26, 2012 8:06 PM   in reply to ck626@hotmail.com

    What files do you have in

    • C:\Windows\system32\Macromed\Flash ?
    • C:\Windows\syswow64\Macromed\Flash ?

     

    Can you also post the contents of the FlashInstall.log files from both these folders?

     
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  • Currently Being Moderated
    Jun 4, 2012 7:40 PM   in reply to ck626@hotmail.com

    When you did a clean install, did you restart Windows after running the uninstaller?

     

    Did you check that the following files were removed during the uninstall:

    • C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
    • C:\windows\SysWOW64\FlashPlayerApp.exe
    • C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 6, 2012 5:51 PM   in reply to ck626@hotmail.com

    Could you try the steps listed in this FAQ?

     

    How do I fix Windows permission problems with Flash Player?

     
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  • Currently Being Moderated
    Jun 7, 2012 9:20 PM   in reply to ck626@hotmail.com

    ck626@hotmail.com wrote:

     

    I just did a clean install...

    Did you follow the instructions for a clean install in Chris' reply #2?

     

    I don't think so, you posted your "clean install" comment above on June 6, yet the FlashInstall.log file still shows entries from May 22.  You cannot possibly have performed a clean install according Chris' instructions.

     
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