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sfunk1990
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videos will not play only on nbc.com

May 10, 2012 3:03 PM

windows 7, 32 bit google chrome, flash player 11.2.202.235, none of the videos on nbc.com will play the video window just remains black

1346 Views   8 Replies   Latest reply: kgm456, Jun 3, 2012 8:43 PM
 
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  • Chris Campbell
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    1. Chris Campbell,
    May 15, 2012 2:39 PM   in reply to sfunk1990
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    Do other video sites work?  YouTube?  Do you have any ad blockers in place?  Have you tried using another browser to see if it also occurs there?  If you right click on the black area, do you get the Flash Player context menu?

     

    I just gave the site a try using Chrome but videos displayed properly.

     
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  • sfunk1990
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    2. sfunk1990,
    May 15, 2012 7:40 PM   in reply to Chris Campbell
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    Yes all other video sites work, I have tried Internet explorer and firefox also but they don't play the videos there either. and when I right click the flash player the context menu comes up, I tried changing the video quality but it just remains black.  I have something called spyware blaster it says it prevents ad/ tracking cookies and prevents the installation of active-x based spyware... I think this might be the problem?

     
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  • Chris Campbell
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    May 4, 2010
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    3. Chris Campbell,
    May 16, 2012 6:55 PM   in reply to sfunk1990
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    Try disabling that utility to see if it helps.  I've found that some ad blocking software can interfere with video streams from content providers.

     
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  • kgm456
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    4. kgm456,
    May 18, 2012 4:10 PM   in reply to Chris Campbell
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    I am having the same problem, and I do not have any software that specifically blocks adds....using malware bites and windows defender.....could it be settings on either of those

     
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  • Chris Campbell
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    5. Chris Campbell,
    May 18, 2012 5:40 PM   in reply to kgm456
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    Could you try reseting your hosts file?

     

    http://support.microsoft.com/kb/972034

     
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  • kgm456
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    6. kgm456,
    May 19, 2012 9:49 PM   in reply to Chris Campbell
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    Thanks- reset hosts files and....still not working- very frustrating!

     
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  • Chris Campbell
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    May 4, 2010
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    7. Chris Campbell,
    May 22, 2012 2:08 PM   in reply to kgm456
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    kgm456,

    What version of Flash do you have installed?  What browser and OS are you using?  What sites are you having problems with?  Is it just NBC?

     

    I'd suggest doing a clean install to make sure everything is reset.

     

    How do I do a clean install of Flash Player?

     
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  • kgm456
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    8. kgm456,
    Jun 3, 2012 8:43 PM   in reply to Chris Campbell
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    Thanks so much Chris- the uninstall/re-install solved the problem

     
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