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baggaleythomas Calculating status...

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Trouble establishing a connection between RoboHelp and the RoboSource version control database

May 4, 2012 4:54 PM

Tags: #robohelp_8 #version_control #robosource

I am having trouble with the connection between RoboHelp (version 8.0.2) and the RoboSource version control database. I can connect just fine with RoboSource Control, but when I try to open the project in RoboHelp (using the same connection settings), I get a dialog that says unable to connect. One interesting side note is that when I browse for the database, I can see it (and its contents) just fine in RoboHelp. The only problem establishing the connection occurs when I try to open the project in RoboHelp. How can I fix this?

544 Views 4 Replies Latest reply: baggaleythomas, May 22, 2012 3:10 PM

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1. Peter Grainge,

May 5, 2012 1:39 AM in reply to baggaleythomas

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I have moved this to the Source Control forum where I hope someone can help you.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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2. baggaleythomas,

May 9, 2012 1:10 PM in reply to baggaleythomas

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More info: I just got a new machine that is running Windows 7. The connection on my old machine works just fine. I am using Windows authentication to get access to the database. Please, if anyone has any ideas, it would really be helpful. I can't even find anyone else who has had a similar problem anywhere. Thanks!

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3. baggaleythomas,

May 9, 2012 1:12 PM in reply to baggaleythomas

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I can also check in and out files using RoboSource Control with no problems. The ONLY time I have problems is when trying to actually open the project in RoboHelp.

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4. baggaleythomas,

May 22, 2012 3:10 PM in reply to baggaleythomas

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Even though my experience was different than the one described on this page, replacing the RSO3MiddleTierService.exe file as described on this topic: http://helpx.adobe.com/robohelp/kb/cant-check-files-robosource-control .html fixed my problem too. :-) (In case anyone else runs into this same problem.) Fixed! Hooray.

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