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ChristopherWB
ChristopherWB Calculating status...
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Config error 213.5 How to solve?

May 21, 2012 10:34 PM

After installing Lion 10.7.4, I lost access to all of my Adobe applications.

 

The error message I received when I tried to open the applications suggested that I uninstall and reinstall all the applications. I'm based in the US and am in China for one month. I'm unable to reinstall the applications until I return to the US. An information specialist suggested that I download trial versions and work with them until I return to the US and can reinstall the applications.

 

I downloaded and installed Photoshop CS6. When I tried to open the application I received an error 213.5 message.

 

Basically, what's going on and how do I fix it?

 

Many thanks,

 

ChristopherWB

679 Views   2 Replies   Latest reply: ChristopherWB, May 22, 2012 3:17 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 22, 2012 10:39 AM   in reply to ChristopherWB
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    I am not finding anything specific on that error but typically if the applications are requesting a reinstall this is the best option.  Do you have access to your serial numbers?  Did you originally choose the option to download your software when you purchased it?  Which Adobe software are you having problems with btw?

     
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  • ChristopherWB
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    2. ChristopherWB,
    May 22, 2012 3:17 PM   in reply to Jeff A Wright
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    Jeff

     

    Many thanks for your response. Here's a few more details.

     

    The applications that originally requested a reinstall were CS5 Photoshop, InDesign, AfterEffects, and Illustrator. I used the uninstall option to remove all four. They were part of a group license loaded from DVDs. Because I'm in China rather than the US, I don't have access to the DVDs. And now, of course, as I understand the situation, there are no download options for CS5. If I could download the CS5 versions, the serial numbers could be sent to me.

     

    After uninstalling the CS5 versions, I then tried to install Photoshop CS6 on a trial basis. After the several hour download and subsequent installation, when I tried to open the newly installed Photoshop, I received the 213.5 error message.

     

    I would like also to open this discussion with Applecare for more ideas but unfortunately, I haven't been able to locate an email option to pursue the matter. All I can find on the Apple website are phone options. Again because I'm in China, this doesn't seem to be an option for me.

     

    Any additional thoughts you can offer would be most appreciated. I kind of feel trapped.

     

    Christopher B

     
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