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CS6 Downloading Issue and question regarding Serial Key

May 22, 2012 3:17 PM

I purchased the CS 5.5 Master Collection from a reseller during the period that allowed for a free upgrade to CS6. On 5/7/2012 I submitted the necessary documentation at the Customer Service Portal. On 5/17/2012 I received an email that the upgrade would be available for download in my Adobe account in 24-48 hrs. Under "My Orders" within my account it shows CS6 (it's been there since 5/17). When I attempt to download the file it directs me to the following page-

no_downloads.jpg

 

Any suggestions on how to download the file?

 

I also have not recieved a serial key. Will this be emailed?

 

Thanks

427 Views   1 Reply   Latest reply: Jeff A Wright, May 22, 2012 3:34 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 22, 2012 3:34 PM   in reply to sdart
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    Sdart I would recommend contacting our support team.  They can work with you individually to resolve your difficulties. 

     
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