I purchased the CS 5.5 Master Collection from a reseller during the period that allowed for a free upgrade to CS6. On 5/7/2012 I submitted the necessary documentation at the Customer Service Portal. On 5/17/2012 I received an email that the upgrade would be available for download in my Adobe account in 24-48 hrs. Under "My Orders" within my account it shows CS6 (it's been there since 5/17). When I attempt to download the file it directs me to the following page-
Any suggestions on how to download the file?
I also have not recieved a serial key. Will this be emailed?
Europe, Middle East and Africa