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U44M1P7 error on CS5 Adobe Extension Manager Update

May 21, 2012 7:44 AM

I received the error:  U44M1P7  on attempting to update CS6 Adobe Extension Manager on Creative Cloud.  How do I resolve this?

 

Charles Schwartz, MD

cschwartz@nni.com

 
Replies
  • Currently Being Moderated
    May 21, 2012 8:25 AM   in reply to cschwartz@nni.com

    I am having the same problem with CS6.

     
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    May 21, 2012 3:02 PM   in reply to buidlmacha

    Moving this discussion to the Extension Manager forum.

     
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  • Currently Being Moderated
    May 21, 2012 6:46 PM   in reply to buidlmacha

    Receiving this message: Adobe Extension Manager CS6 Update Installation failed. Error Code: U44M1P7

     
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  • Currently Being Moderated
    May 21, 2012 7:39 PM   in reply to rrc907

    Which OS are you using? Please make sure you have the Extension Manager CS6 GM build installed. The version number should be 6.0.0.412 in About dialog box.

     

    You can download the updater installer from http://www.adobe.com/downloads/updates/ then run it manually to update Extension Manager.

     
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  • Currently Being Moderated
    May 21, 2012 9:47 PM   in reply to Carl Sun

    Running OS 10.7.4 on my Mac and I try your download and got this message:

     

    Adobe Extension Manager CS6 Update

    Installation failed. Error Code: U44M2P7

     

     

    Roy Chamberlin

     
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  • Currently Being Moderated
    May 21, 2012 9:55 PM   in reply to rrc907

    Running OS 10.7.4 and am getting this message after manually downloading the Extension Manager update 6.0.1:

     

    Adobe Extension Manager CS6 Update

    Installation failed. Error Code: U44M2P7

     
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  • Currently Being Moderated
    May 22, 2012 1:19 AM   in reply to rrc907

    I tried to update Extension Manager CS6 on Mac OS X 10.7.4 and the update was successful. Please follow these steps to generate a log file so that we can tell the root cause.

    1. Open a Terminal window.

    2. Run command: cd /tmp

    3. Run command: touch ribs3debug

    4. After that a new file named "ribs3debug" should be created in /tmp folder.

    5. Delete "/Library/Logs/Adobe/Installers/Adobe Extension Manager CS6 6.0.1 05-22-2012.log.gz" if it exists. (Maybe the file name is "...05-21-2012.log.gz" for you.)

    6. Update Extension Manager CS6, via Adobe Application Manager or running updater installer manually.

    7. The new log file "/Library/Logs/Adobe/Installers/Adobe Extension Manager CS6 6.0.1 05-22-2012.log.gz" will be created.

    8. If you can upload attachment in this forum, upload this file.

    9. If you cannot upload attachment, Unzip this file, you will get"Adobe Extension Manager CS6 6.0.1 05-22-2012.log". Open this file with TextEdit, then paste the content to the forum.

     
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  • Currently Being Moderated
    May 22, 2012 7:13 AM   in reply to Carl Sun

    Still get error message:

     

    Adobe Extension Manager CS6 Update

    Installation failed. Error Code: U44M2P7

     

    In terminal I do the following:

     

    Last login: Tue May 22 06:46:41 on ttys000

    roy-chamberlins-imac:~ rrc907$ cd /tmp

    roy-chamberlins-imac:tmp rrc907$ touch ribs3debug

     

    I delete: Adobe Extension Manager CS6 6.0.1 05-22-2012.log.gz

     

    I run the update manually and get this:

     

     

     

    Roy

     
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  • Currently Being Moderated
    May 22, 2012 8:39 AM   in reply to cschwartz@nni.com

    My error message was even more confusing:

     

    Adobe Extension Manager CS6 Update Installation Successful. Error Code: U44M1I0

     
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  • Currently Being Moderated
    May 22, 2012 6:12 PM   in reply to rrc907

    Please follow the step 7-9 to paste the content of the new log file here. The purpose of the steps above is only for troubleshooting, it doesn't mean that the update will be successful if the steps are followed.

     
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  • Currently Being Moderated
    May 22, 2012 6:16 PM   in reply to mokolabs

    Please run Extension Manager and click "Help"->"About Extension Manager" menuitem, if the version information displayed in the dialog box is 6.0.1.26, then the update is indeed successful.

     
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  • Currently Being Moderated
    May 22, 2012 6:21 PM   in reply to Carl Sun

    In the about Extension Manager it shows it as Version 6.0.335.0

     
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  • Currently Being Moderated
    May 22, 2012 6:25 PM   in reply to Carl Sun

    Log file that shows up is: Adobe Extension Manager CS6 6.0.1 05-22-2012.log.gz

     

    I still get the message: Update Failed, Updates could not be applied.

     

    The error log shows this: Adobe Extension Manager CS6 Update

    Installation failed. Error Code: U44M2P7

     

    Roy

     
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  • Currently Being Moderated
    May 22, 2012 6:31 PM   in reply to rrc907

    This update have to be applied to Extension Manager CS6 GM build, which is 6.0.0.412. You should install the GM build first (It can be downloaded from http://www.adobe.com/exchange/em_download/), then update it.

     
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  • Currently Being Moderated
    May 22, 2012 6:49 PM   in reply to Carl Sun

    That worked, thanks!

     
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  • Currently Being Moderated
    May 22, 2012 6:54 PM   in reply to cschwartz@nni.com

    The key information in the log file is:

    [   1] Tue May 22 21:21:18 2012  INFO

    Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 5)

    [   1] Tue May 22 21:21:18 2012 ERROR

    DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 5)

    DW063: Command ARKPatchCommand failed.(Seq 5)

     

    It seems that you have deleted the non-English resource files. Updater cannot find the German resrouce file, so the update failed. Anyway, glad to hear that your problem has been solved.

     
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  • Currently Being Moderated
    May 23, 2012 10:29 AM   in reply to cschwartz@nni.com

    Have you ever run Monolingual?  If so this may help...

     

    I've had exactly the same problem for the past few days (U44M1P7).

     

    Carl Sun's above comment "It seems that you have deleted the non-English resource files...." helped me to find the problem.  I occasionally run Monolingual as part of my Mac-maintenance routine to get rid of anything that isn't in some type of English (this app is recommended by some forums/Apple magazines).  I suspect running this app has removed something that the updater tries to reference. 

     

    So, I reinstalled Extension Manager to put back all the missing language stuff, didn't run Monolingual again, and it updated without errors straight away.

     

    Not sure how popular Monolingual is out there, but I thought this might help someone.

     
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  • Currently Being Moderated
    May 25, 2012 5:24 PM   in reply to Carl Sun

    Hi Carl.  I am still having no luck.  I downloaded Extension Manager 6.0 and tried to upgrade it from 6.0.355.  I got the following code:

    Exit Code: 15

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 2 error(s), 0 warning(s)

     

    ERROR: ASU has quit unexpectedly.

    ERROR: Media DB Error : 18

     

    Then I downloaded and tried to update to 6.0.1 and that wont work either.  I keep getting the U44M1P7 error?  What else can I try?

     
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  • Currently Being Moderated
    May 26, 2012 2:34 AM   in reply to socalpaul

    Could you uninstall 6.0.0.355 first then install the GM build 6.0.0.412? If you can't, please generate log file then paste its content here, just as Schwartz did. The previous post describes how to generate log file on Mac. If you are on Windows, please see my post in another thread for the method.

     
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  • Currently Being Moderated
    May 26, 2012 2:07 PM   in reply to Carl Sun

    Hi Carl.  I do not have an uninstall option.  Here is the log file:

     

    RIBS version: 6.0.98.0

    OSX version: 10.7.4 

    ::START TIMER:: [Total Timer]

    CHECK: Single instance running

    CHECK : Credentials

    Load Deployment File

    deploymentFile option not given

    CHECK : Another Native OS installer already running

    Create Required Folders

    Assuming install mode

    Looking up install source path

    Sync Media DB ...

    ::START TIMER:: [Sync Media DB]

    Pre check media db sync

    End of Pre check media db sync. Exit code: 0

    :: END TIMER :: [Sync Media DB] took 14 milliseconds (0.014 seconds) DTR = 2000 KBPS (1.95312 MBPS)

    Ready to initialize session to start with ...

    ::START TIMER:: [CreatePayloadSession]

    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

    Updated source path: /Users/dajicp/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS 6-6.0/6.0.1

    Updating media info for: {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9}

    Ignoring original data since install source is local

      Type: 0, Volume Order: 1, Media Name: AdobeExtensionManager-6.0.1-mul-AdobeUpdate

      Path: /Users/dajicp/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS 6-6.0/6.0.1/payloads/AdobeExtensionManager6.0All-100512200826/AdobeExt ensionManager6.0All-100512200826.dmg

    --------------------  END  - Updating Media Sources -  END  --------------------

    [       0] Fri May 25 17:19:50 2012 DEBUG

    InstallerSession.CreatePayloadSession: Checking for unsupported payloads

    [       0] Fri May 25 17:19:50 2012  INFO

    Supported RIBS version range: [0.0.66.0,6.0.98.0]

    [       0] Fri May 25 17:19:50 2012 DEBUG

    ______ InstallerSession.CreatePayloadSession: Checking session payloads ______

    [       0] Fri May 25 17:19:50 2012  INFO

    ----------------- CreatePayloadSession: machine is x86 ---------------

    [       0] Fri May 25 17:19:50 2012 DEBUG

    InstallerSession.CreatePayloadSession: Load PDB

    [       0] Fri May 25 17:19:56 2012 DEBUG

    ______ InstallerSession.CreatePayloadSession: Checking incompatible payloads ______

    ______ GetIncompatiblePayloadBuildsInstalled ______

    ______ InstallerSession.CreatePayloadSession: Checking already installed payloads ______

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    [       0] Fri May 25 17:19:56 2012  INFO

    ______ Verify Dependency Subscribers ______

    [       0] Fri May 25 17:19:56 2012 DEBUG

    ______ Checking payloads upgrade/conflict relationships ______

    Checking for payloads having same family and product names but different adobe codes

    ______ Checking payloads upgrade/conflict relationships : Passed ______

    Operation order summary:

    When distributing payloads across media, the following order must be preserved, except that

    adjacent payloads with the same mediaGroup can be re-ordered across media boundaries without introducing

    extraneous media swaps for the user.

    [       0] Fri May 25 17:19:56 2012  INFO

    BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

      {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0: 0 (0,0)

    END Operation order for all session payloads: mediaGroup (requires,satisfies)

    [       0] Fri May 25 17:19:56 2012 DEBUG

    :: END TIMER :: [CreatePayloadSession] took 6032 milliseconds (6.032 seconds) DTR = 15.252 KBPS (0.0148945 MBPS)

    [       0] Fri May 25 17:19:56 2012  INFO

    Patch {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0 can be applied to product {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0

    [       0] Fri May 25 17:19:56 2012 DEBUG

    *** Checking patch payload : {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    installDBPath : /Users/dajicp/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS 6-6.0/6.0.1/payloads/AdobeExtensionManager6.0All-100512200826/Install. db

    Successfully Opened installDB

    Payload is not customized

    Parent AdobeCode : {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0

    Parent Installation directory : /Applications

    [       0] Fri May 25 17:19:56 2012  INFO

    Overwrite property "extensionsOnly" to: 1

    Overwrite property "mode" to: silent

    Overwrite property "patchesOnly" to: 1

    Overwrite property "workflow" to: updater

    Found payload actions:

    Deciding what installer mode to use...

    [       0] Fri May 25 17:19:56 2012 DEBUG

    Requested action "install" for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    Using installer mode 0

    ::START TIMER:: [Setting Payload Actions]

    PayloadPolicyInit: BEGIN Updating installstate for payloads

    PayloadPolicyInit: END Updating installstate for payloads

    PayloadPolicyInit: BEGIN Creating policyNodes

    PayloadPolicyInit: END Creating policyNodes

    PayloadPolicyInit: BEGIN Calculating initial graph

    PayloadPolicyNode.ComputeConstraint: Static installMode 0 mode constraint is 2 12, Y for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    PayloadPolicyNode._SetPayloadAction: install for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    PayloadPolicyNode._SetPayloadAction: install for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    PayloadPolicyNode.SetAction: IY->IY for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    PayloadPolicyInit: END Calculating initial graph

    [       0] Fri May 25 17:19:56 2012  INFO

    BEGIN Setting requested payload actions

    Value returned on lookup of payload: {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0 is: false

    Action string for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0  is install

    [       0] Fri May 25 17:19:56 2012 DEBUG

    Setting action for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0 per deployment file.

    PayloadPolicyNode._SetPayloadAction: install for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    PayloadPolicyNode.SetAction: IY->IY for {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    [       0] Fri May 25 17:19:56 2012  INFO

    END Setting requested payload actions

    [       0] Fri May 25 17:19:56 2012 DEBUG

    :: END TIMER :: [Setting Payload Actions] took 56 milliseconds (0.056 seconds)

    [       0] Fri May 25 17:19:56 2012  INFO

    Collected advanced path check information for INSTALLDIR

    INSTALLDIR is a well-formed path

    INSTALLDIR is not the root path

    INSTALLDIR is on a local volume

    INSTALLDIR is on a writable volume

    INSTALLDIR is not on a case sensitive volume

    INSTALLDIR passed path basic path validation: /Applications

    [       0] Fri May 25 17:19:56 2012 DEBUG

    ::START TIMER:: [SimulatePayloadOperations]

    [       0] Fri May 25 17:19:56 2012  INFO

    BEGIN InstallOperationsQueue Unordered operations

      {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0:  with operation install

    END InstallOperationsQueue Unordered operations

    BEGIN InstallOperationsQueue Ordered operations

      {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0:  with operation install

    END InstallOperationsQueue Ordered operations

    [       0] Fri May 25 17:19:56 2012 DEBUG

    Creating instruction for payload {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    EMPTY SET Dependent operations for DRIVER {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    Operation can be attempted

    [       0] Fri May 25 17:19:56 2012  INFO

    Payloads passed preflight validation.

    [       0] Fri May 25 17:19:56 2012 DEBUG

    :: END TIMER :: [SimulatePayloadOperations] took 201 milliseconds (0.201 seconds) DTR = 39.801 KBPS (0.0388682 MBPS)

    [       0] Fri May 25 17:19:56 2012  INFO

    Call PreSession Custom Hook

    BEGIN InstallOperationsQueue Unordered operations

      {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0:  with operation install

    END InstallOperationsQueue Unordered operations

    BEGIN InstallOperationsQueue Ordered operations

      {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0:  with operation install

    END InstallOperationsQueue Ordered operations

    [       0] Fri May 25 17:19:56 2012 DEBUG

    Opened installation queue

    Creating instruction for payload {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    EMPTY SET Dependent operations for DRIVER {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    Operation can be attempted

    Verifying payload '{C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0' in media

    Verification of payload '{C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0' in media is successful

    [       0] Fri May 25 17:19:56 2012  INFO

    Calling the custom action code for pre-install for payload {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    [       0] Fri May 25 17:19:56 2012 DEBUG

    Custom action code for pre- install for payload {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0 returned : 0

    [       0] Fri May 25 17:19:56 2012  INFO

    ::START TIMER:: [Payload Operation :{C975B8D6-9B6F-4A95-A475-CFB14C3C33D9}]

    [       1] Fri May 25 17:19:56 2012  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Installer Operation: PayloadInstaller

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Request to install payload

    [       1] Fri May 25 17:19:56 2012 DEBUG

    ADOBE_SETUP                      = 1

    AddRemoveInfoEstimatedSize       = 16494

    CLE                              =

    ExtensionFamily                  = Creative Suites

    ExtensionParentAdobeCode         = {83463106-DD1C-4FE5-A61C-DF6715472AD4}

    ExtensionProduct                 = Adobe Extension Manager CS6

    ExtensionType                    = patch

    ExtensionVersion                 =

    INSTALLDIR                       = /Applications

    IsExtensionPayload               = 1

    MEDIATAG                         =

    OS64Bit                          = 0

    ProcessorFamily                  = All

    SessionID                        = {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9}

    StartMenuProgramsSubFolder       =

    adobeCode                        = {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9}

    defaultLanguage                  = en_US

    driverINSTALLDIR                 = /Applications

    extensionsOnly                   = 1

    installLanguage                  = en_US

    installSourcePath                = /Users/dajicp/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS 6-6.0/6.0.1

    mediaName                        = AdobeExtensionManager-6.0.1-mul-AdobeUpdate

    mediaPath                        = /Users/dajicp/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS 6-6.0/6.0.1/payloads/AdobeExtensionManager6.0All-100512200826/AdobeExt ensionManager6.0All-100512200826.dmg

    mediaSignature                   = {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9}

    mode                             = silent

    overrideFile                     =

    parentAdobeCode                  = {83463106-DD1C-4FE5-A61C-DF6715472AD4}

    patchPayload                     = 1

    patchesOnly                      = 1

    payloadType                      = SQLite

    platform                         = OSX

    setupVersion                     = 6.0.98.0

    workflow                         = updater

    [       1] Fri May 25 17:19:56 2012  INFO

    Payload {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

    [       1] Fri May 25 17:19:56 2012 DEBUG

    Setting determined properties...

    Mounting payload image at /Users/dajicp/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS 6-6.0/6.0.1/payloads/AdobeExtensionManager6.0All-100512200826/AdobeExt ensionManager6.0All-100512200826.dmg

    [       1] Fri May 25 17:19:58 2012 DEBUG

    Payload mounted at /private/tmp/.tempdir7LFrQZdu

    [       1] Fri May 25 17:19:58 2012  INFO

    CustomizedPatch property not found in database

    Beginning installation for payload at /private/tmp/.tempdir7LFrQZdu/Install.db

    [       1] Fri May 25 17:19:58 2012 DEBUG

    Creating directory at "/Applications/Adobe/AdobePatchFiles/{C975B8D6-9B6F-4A95-A475-CFB14C3 C33D9}" with mode 775(Seq 1)

    Created(Seq 1)

    Copying file "/private/tmp/.tempdir7LFrQZdu/Assets1/761a3962aef46730d8f139c2d4c98f b9" to "/Applications/Adobe/AdobePatchFiles/{C975B8D6-9B6F-4A95-A475-CFB14C3 C33D9}/761a3962aef46730d8f139c2d4c98fb9"(Seq 2)

    Copied(Seq 2)

    [       1] Fri May 25 17:19:58 2012  INFO

    Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 3)

    [       1] Fri May 25 17:19:58 2012 DEBUG

    Saving prior original file at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml" to temporary location(Seq 3)

    Original file saved to "/tmp/.templ8K4QV"(Seq 3)

    Patched(Seq 3)

    Copying file "/private/tmp/.tempdir7LFrQZdu/Assets1/429985f9956e5924c3ef346e52f210 75" to "/Applications/Adobe/AdobePatchFiles/{C975B8D6-9B6F-4A95-A475-CFB14C3 C33D9}/429985f9956e5924c3ef346e52f21075"(Seq 4)

    Copied(Seq 4)

    [       1] Fri May 25 17:19:58 2012  INFO

    Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 5)

    [       1] Fri May 25 17:19:58 2012 ERROR

    DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 5)

    DW063: Command ARKPatchCommand failed.(Seq 5)

    [       1] Fri May 25 17:19:58 2012  INFO

    Completing installation for payload at /private/tmp/.tempdir7LFrQZdu/Install.db

    [       1] Fri May 25 17:19:58 2012 DEBUG

    Rolling back prior actions...

    Deleting file copy at "/Applications/Adobe/AdobePatchFiles/{C975B8D6-9B6F-4A95-A475-CFB14C3 C33D9}/429985f9956e5924c3ef346e52f21075"(Seq 4)

    Deleted(Seq 4)

    Deleting file at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 3)

    Deleted(Seq 3)

    Restoring file at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 3)

    Restored(Seq 3)

    Deleting file copy at "/Applications/Adobe/AdobePatchFiles/{C975B8D6-9B6F-4A95-A475-CFB14C3 C33D9}/761a3962aef46730d8f139c2d4c98fb9"(Seq 2)

    Deleted(Seq 2)

    Deleting directory "/Applications/Adobe/AdobePatchFiles/{C975B8D6-9B6F-4A95-A475-CFB14C3 C33D9}" Non-Recursive(Seq 1)

    Saved permissions of 0x1fd for "/Applications/Adobe/AdobePatchFiles/{C975B8D6-9B6F-4A95-A475-CFB14C3 C33D9}"(Seq 1)

    Saved owner of 0x0 and group of 0x50(Seq 1)

    Deleted(Seq 1)

    InstallPayload failed.

    [       0] Fri May 25 17:19:58 2012  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

    :: END TIMER :: [Payload Operation :{C975B8D6-9B6F-4A95-A475-CFB14C3C33D9}] took 1412 milliseconds (1.412 seconds) DTR = 62.3229 KBPS (0.0608623 MBPS)

    User specified overrideFile:

    The csu inventory was not updated for payload {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0, value of local var is -1

    Calling the ROLLBACK custom action code for pre-install for payload {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0

    No operation.  We're done:

    [       0] Fri May 25 17:20:00 2012  INFO

    Total components installed: 0

    Total components repaired: 0

    Total components removed: 0

    [       0] Fri May 25 17:20:00 2012 ERROR

    DW050: The following payload errors were found during install:

    DW050:  - Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All: Install failed

    [       0] Fri May 25 17:20:00 2012  INFO

    Call PostSession Custom Hook

    :: END TIMER :: [Total Timer] took 14481 milliseconds (14.481 seconds) DTR = 19.6119 KBPS (0.0191523 MBPS)

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 3 error(s), 0 warning(s)

     

     

    ----------- Payload: {C975B8D6-9B6F-4A95-A475-CFB14C3C33D9} Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All 6.0.1.0 -----------

    ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 5)

    ERROR: DW063: Command ARKPatchCommand failed.(Seq 5)

     

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Extension Manager CS6_6.0.1_AdobeExtensionManager6.0All: Install failed

     

     

    Please search the above error/warning string(s) to find when the error occurred.

    These errors resulted in installer Exit Code mentioned below.

    ---------------------------------------------------------------------- ---------------

    [       0] Fri May 25 17:20:01 2012  INFO

    Exit Code: 7 - Unable to complete Silent workflow.

    Please see specific errors and warnings for troubleshooting. For example, ERROR: DF019, DW063 ...

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

     
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  • Currently Being Moderated
    May 27, 2012 7:12 AM   in reply to socalpaul

    Your problem is exactly the same as Schwartz's problem in this thread. You have deleted the non-English resource files. Updater cannot find the German resrouce file, so the update failed. See the following snippet from log file.

     

    [       1] Fri May 25 17:19:58 2012  INFO

    Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 5)

    [       1] Fri May 25 17:19:58 2012 ERROR

    DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 5)

    DW063: Command ARKPatchCommand failed.(Seq 5)

     

    According to the log, although you get error code when updating Extension Manager from build 355 to 412, but the database has been updated. So you can install Extension Manager GM build 6.0.0.412 in another compupter, then copy the whole install folder to replace existing folder in your computer. Then the update to 6.0.1 patch should be successful.

     
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  • Currently Being Moderated
    May 28, 2012 1:22 PM   in reply to Carl Sun

    Hi Carl.  I am good to go now, but I had to improvise.  Your directions stated to copy the new folder to replace my current folder.  That simply added the files to my current problematic folder.  What I ended up doing to correct this was to first delete the Adobe Extension Manger folder, empty trash and then copy the new folder.  Now I am good. Thanks for your help.

     
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  • Currently Being Moderated
    Aug 31, 2012 9:36 AM   in reply to socalpaul

    This is ridiculous, I fixed extension manager, now Illustrator is having the same problem. How can Adobe not have fixed this before they released another patch that does the same thing?

     
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  • Currently Being Moderated
    Sep 2, 2012 12:43 AM   in reply to LeeWarner

    Because Adobe CS products use the same way to update, you might have the similar problems in different products. In current implementation, the patch is a "delta" package, which includes the differences between the old verison and the new version. In order to make sure the patch won't overwrite some changed files, the patch installer will check the checksum of the files to be replaced. It the files cannot be found or the checksum does not match, the patch will not be installed.

    So using the same way above( copying files from another machine to yours ) might work for this case. Thanks.

     
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  • Currently Being Moderated
    Sep 4, 2012 7:56 AM   in reply to Xiaoyi Tong

    I am able to get it to work by manually deleting the folders and reinstalling.

     

    All of this is a workaround. It's crazy that we need workarounds when this type of problem has been shown since CS5. It's irrelevant to the user what type of patch it is. "Delta" means nothing but a greek letter to many of us. It's incomprhensible why this type of thing still happens. I expect more from Adobe.

     
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  • Currently Being Moderated
    Sep 4, 2012 8:53 AM   in reply to LeeWarner

    Hi LeeWarner,

     

    We fully undertand it is inconvenient for users to use this workaround, and we will forward your feedback to related department. Thanks a lot for your patience. Hopefully we can make things better.

     
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  • Currently Being Moderated
    Dec 13, 2012 1:29 PM   in reply to Xiaoyi Tong

    Hello guys/gals - well, all the above is greek to me i am afraid. I am so new to Mac etc, but am getting the same error messages. My Mac OS version is in Swedish but the Updater is English - however, i get the following error messages after installing the update from the update manager:

     

    Extension Manager 6.0.4 update

    Installation failed. Code U44M1P7

     

    Adobe Illustrator CS6-update (version 16.0.3)

    Installation failed. Code U44M1P7

     

    I know nothing about logfiles or how to do what you guys have expalined above, as i am new to Mac.

    All i know is that this is the second time Adobe updater has tried and both times failed.

     

    Can someone please explain "how" and "where" to find these files you talk about (deleting - reinstalling etc)?

     

    When i paid for this product, i downloaded from Adobe to a file on my HDD.

     

    All my other Adobe products updated sweetly: Dreamweaver - Photoshop Camera Raw.

     

    Thank you for your patience

     
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  • Currently Being Moderated
    Dec 17, 2012 6:20 AM   in reply to RaySwede

    Hi RaySwede,

     

    You can open your Finder and navigate to Extension Manager CS6( "/Applications/Adobe Extension Manager CS6" ), and drag it to Trash. Then download and install Extension Manager 6.0.4 full installer from http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/A dobeExtensionManager6.0.4All.dmg

     

    After that, ingore the udpate message that "Extension Manager 6.0.4 is available". By doing this, you can solve your update issue in Extension Manager. Thanks.

     

    Xiaoyi

     
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  • Currently Being Moderated
    Dec 17, 2012 7:52 AM   in reply to Xiaoyi Tong

    Many thanks Xiaoyi Tong - i shall get back when i have done that

     

    PS: What about Illustrator please?

     
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  • Currently Being Moderated
    Dec 17, 2012 11:23 AM   in reply to RaySwede

    Worked like a dream, many thanks indeed

     
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  • Currently Being Moderated
    Feb 20, 2013 6:33 PM   in reply to cschwartz@nni.com

    Hello

     

    I get that error too.

     

    Extension Manager 6.0.5-Update

    Installation fehlgeschlagen Fehlercode: U44M1P7

     

    (german cs6 - and i didn't delete/alter any language files)

     

    I have no Mac though (Win7 hp sp1 64bit) but I followed the suggestion to delete the original folder and download the full installation file of the extension manager but even installing that fails:

     

    Exit Code: 7

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS010, DW050 ...

     

     

    -------------------------------------- Summary --------------------------------------

     

    - 0 fatal error(s), 7 error(s), 0 warning(s)

     

     

     

    ----------- Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 -----------

     

    ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command InstallAdobeVersionedFile(Seq 1)

     

     

     

    ERROR: DW050: The following payload errors were found during install:

     

    ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed

     

    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed

     

    ERROR: DW050:  - Microsoft Visual C++ 2005 Redistributable Package (x86): Install failed

     

    ERROR: DW050:  - Microsoft Visual C++ 2008 Redistributable Package (x86): Install failed

     

    ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x86): Install failed

     

    ERROR: DW050:  - Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All: Install failed

     

    ---------------------------------------------------------------------- ---------------

     

     

    I had problems with my main hard drive the other day (corrupted sectors on C:\ or whatever, some hardware stuff that got found by checkdisk before loading Windows).

    On my main hard drive is Windows on C:\; and all software installed on E:\ but there wasn't anything found on e: by checkdisk, only on c:

     

    I did a repair installation of Windows 7 because I had problems with other software too that got fixed after the repair installation. So I don't know whether the Adobe problem may be related to it or not. It's my only problem left now. The update problem was befor the repair installation too.

     

    Regards,

    Mopsi ^^

     
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  • Currently Being Moderated
    Feb 26, 2013 2:14 AM   in reply to Mopsi Leet

    Hi all,

     

    For those still having trouble, we have posted a full installer of Extension Manager 6.0.5 here:

    http://www.adobe.com/exchange/em_download/

     

    It should solve all of your problems.

     

    Best regards,

    Hallgrimur

    Product Manager

     
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  • Currently Being Moderated
    Feb 26, 2013 5:55 AM   in reply to Hallgrimur Bjornsson

    Thank you Hallgrimur - I have downloaded and installed - so far so good

     

    Now to wait and see what happens when the "Adobe Updater" kicks in sometime

     

    Once again, many thx!!

     
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  • Currently Being Moderated
    May 6, 2013 8:27 AM   in reply to RaySwede

    I also installed this update manually but the update manager still show this update waiting to be installed. In the update Manager I still get the error message U44M1P7.

     
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