Adobe Community: eMail enabled at BC, but still on Registrar's Server

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1. Florin Carlig,

May 17, 2012 9:56 AM in reply to Unoaked

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Hi Unoaked,

Can you let us know what's the site that you're referring to so we can investigate this further?

Thanks and regards,

Florin Carlig

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2. Unoaked,

May 17, 2012 11:06 AM in reply to Florin Carlig

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Thanks for writing -- it's www.unoakedchardonnay.com -- again, I'm a techno Dunderhead. Competent enough to manage Muse, but I need really clear, step-by-steps to move forward. Your help is greatly appreciated. -- Thank you!

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3. mario_gudelj,

May 21, 2012 12:05 AM in reply to Unoaked

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Hi Unoaked,

The Creative Cloud sites don't come with email hosting. You will need to host your email externally. To do that you can use your old host or create an account with Google Apps and host your mail there. You'll need to delete the existing MX record and create an MX record that points to your email host.

Cheers,

Mario

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4. Unoaked,

May 21, 2012 5:11 AM in reply to mario_gudelj

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Thank you, Mario.

(1) Adobe's sales information about Creative Cloud membership clearly states that it comes with Business Catalyst: http://www.adobe.com/products/creativecloud/publish-anywhere.html And Business Catalyst offers five hosted sites including eMail: http://www.adobe.com/products/business-catalyst/features.html (bottom of page, right "EMail Accounts").

(2) When I set up the new site in BC, it offered (knowing that I have Creative Cloud membership) the option of hosting the eMail for that site. I selected that option. SiteSettings - Site Domains - MX Records "Uses This Service For eMail" - Edit - Set As Default Domain For eMail (radio button clicked) or Use External Service For eMail.

(3) The Muse interface for Business Catalyst administration and the Dreamweaver interface for BC are different. Perhaps that has something to do with the issue I'm having of gettin eMail to operate, but it isn't the Dreamweaver of days past and I don't have the energy to get up to speed.

If it isn't offered in my membership, why is eMail hosting offered in the setup?

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5. mario_gudelj,

May 22, 2012 6:50 PM in reply to Unoaked

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When I set up the new site in BC, it offered (knowing that I have Creative Cloud membership) the option of hosting the eMail for that site<<<< I don't think it knows this when you're pushing the site from Muse or DW. But anyway, the creative cloud sites are webBasics plan sites and that plan does not include e-mail hosting.

-m

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6. Unoaked,

May 23, 2012 4:17 AM in reply to mario_gudelj

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That Creative Cloud membership only comes with a Web Basic plan (WITHOUT eMail) would have been helpful to know, and that information isn't in the sales pitch. If BC can't "see" what level of membership I have when I set up a new site, it should and it should offer the opportunity -- in clear terms and without ambiguity -- to upgrade. Personally, I would have been saved hours of aggravation if the software would have said, "You, Web Basic member, do not have the option for eMail. Would you like eMail functionality?" The BC interface that appears for my live site is very basic and "upgrade" isn't among the options offered.

Which brings me to this issue: Creative Cloud comes with BC and five hosted sites? Yes? I can only get one site to go live. The other sites I've toyed with have, for some reason, a much expanded version of the BC interface and there I'm able to do all sorts of things including "go live" for an extra fee. Which is fine, except when Creative Cloud membership offers "five hosted sites," what does that mean?

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7. Cathie_live,

Jul 12, 2012 8:28 AM in reply to Unoaked

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Unoaked, I've been having similar issues. It's a very confusing process. The help I've received so far has been fine, but there does seem to be a lot of tidying up required before BC is the truly user friendly platform that it has been marketed as. I'm a self confesed fellow dunderhead too. Basic explanations and less ambiguity would be extremely helpful.

Cheers,

Cathie

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8. Schultzenheimer,

Dec 30, 2012 2:50 PM in reply to Unoaked

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Unoaked,

Completely agree that Adobe's Creative Cloud marketing as it relates to BC is, at the very least, disjointed if not misleading. What's worse though is the fragmented support regarding this topic. I don't consider myeslf an IT pro, but I've been working with ISPs and setting up web sites and e-mail services for about a decade. I'm really, really surprised how confusing the support is for BC in general, but specifically as it relates to Muse. Adobe is really on to something with Muse and it's focus on a designer-friendly interface. Unfortunately, it seems that no one ever bothered to walk through the process of hosting with BC. I am really, really bummed that they did not make it easier to use a different host (i.e., without "export HTML" requirement). I'd walk away from the "free" hosting with BC in a second.

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9. VproFilm,

Jan 6, 2013 2:36 PM in reply to Schultzenheimer

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Everything I've read up until this forum indicated that email was part of the Business Catalyst included in the Creative Cloud package. Here's an excerpt from one of the help screens:

Create email accounts for users

Select Site Settings > E-Mail Accounts and click New E-Mail Account.
Enter the user's email address and other information.
For details, see the tool tips next to the fields.

Note: If you are creating an email user, the email address must match the default domain name for your site. See Change the site domain.

Of course, there is no "E-Mail Accounts" under Site Settings in the Business Catalyst included in the Creative Cloud.

Next, I found another help page that had this helpful advice:

Create email accounts for users

To set up an email account for a user, it’s necessary to create the user account in the following format:

username@my_domain_name.com

Make sure that the domain of the user account matches the domain you have configured in the previous step for your website. To create user accounts, choose Site Settings > Site Users.

Of course, there is no "Site Users" under Site Settings in the Business Catalyst included in the Creative Cloud.

If there really is no email services included in the "5 free Business Catalyst sites" included in the Creative Cloud, there should clearly be a warning screen to protect naive people like me from making such a significant mistake.

I am now without email, having foolishly built a lovely new site in Muse and moved away from my former host to the Business Catalyst. Is there some sort of a straightforward workaround or upgrade path?

Signed,

Disappointed and Frustrated

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10. Cathie_live,

Jan 8, 2013 4:18 AM in reply to VproFilm

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I feel exactly the same about BC. I love using the Muse software and have successfully created four sites so far and am currently onto my 5th. However I am having terrible trouble with the actual uploading of the site. I really have no idea about the intricacies of the technical side of things (hence why I'm using Muse in the first place and why I assumed Muse was developed!). There is very little support once you get to the 'going live' stage and the information I have received has been totally useless as I really don't understand the technical side of things. There really needs to be a 'dummies' guide for people like me, and I'm sure I'm not alone, who have chosen Muse as a means of creating a decent website, being able to host it for our clients and manage it going forward.

Is there email available or not? I set up email for my clients through the domain name site that I purchased their domanin name from (Domain Allies) but now can't use them as they appear to not be able to be used unless the domain name site is hosting the site as well. So now my clients are left without the professional looking emails that I promised them as I can't even set up an email for their BC site. I also can't seem to find a way to upgrade my BC account so that I can access the partner portal, as this would appear to be the only way to add an email account to the site. All the tutorial information is confusing and I've been round and round in circles trying to find answers to these questions. It's a very frustrating situation.

The updating of the site once it is live is very clumsy. As far as I can see you have to delete the site then re-upload it, thereby losing all the upload details that you have put in place for the first upload. I have pushed live a couple of 'under construction' sites for clients only to find that I have to completely delete these before I upload the final version. Correct me if I'm wrong, but that was the only way I could work out how to upload the revised and finished site.

I'm really disappointed with the BC package and will reconisder offering my clients the option for me to host their sites through BC in future. It might just be easier for them to choose their own site. I was under the impression that Muse to BC would a seamless, easy process. Disappointed and frustrated as well.

Cathie

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11. Liam Dilley,

Jan 8, 2013 10:41 AM in reply to Cathie_live

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I think those comments are overly harsh Cathie and more on you really.

IT is web site design and development. IF your building websites for people then you really need to know what your doing. This is my livelyhood and I am constantly learning every new thing I can from CSS3, HTML5, jQuery, Javascript, standards, best practiss, UI design, UX, SEO.... And more.

There is a point you have to know this stuff if this is what you or a company making websites, IT is simple as that.

I have no issues going live as I read the knowledgebase and understand the elements because I understand domain management. I think BC actually make it quite easy. IF you were to build a site with wordpress and doing this with a domain registra etc, this can be a hell of a lot more complicated if you struggle with the BC interface.

BC's Lowest plan is webbasic and as Mario has stated here and through the FAQ's on these forums created by BC it does not come with email.

On the official BC site you can see the plans availible and webbasic does not come with email.

In terms of what you said about the domain name etc - Not true. Domains do not work like that. You need to point the A-Record to BC if you have email elsewhere.

That sort of knowledge is not really specific to BC, that is web development knowledge.

The updating of a site in Muse is indeed clumsy, but if you want a point and click sollution such as this then things like that are of course going to be the lower end. It will never match coding a site and designing and building a site the right way and knowing to use the admin, content management and knowing the BC system well as well as everything else.

Here is just one of many BC sites I have designed and built at Fuel Design:

http://www.laidlaw.ac.nz/

Complex web apps, secure areas for staff and students, payment forms, comples forms, eCommerce, Massive site, lots of cool scripting going on. BC is a great system and lots to do, It lacks some things but high end stuff people like myself push to get implemented.

You have liquid to give amazing development control coming really soon, new web app engine for more powerful custom features of BC and more coming this year and beyond!

But you need to know all this to use them. You can not expect in any system, rich powerful features to achieve certain requirements to build rich, powerful websites to be point and click easy. There is a point you actually need to know the thing your doing.

You and me could build a house right now. We have places to pick up materials, we can google a bit and the tools you can buy these days do really cool stuff and make things a lot easier.

The house you and I build though wont have good foundations and will in no way be as feature rich, well polished and amazing as the archietects and builders who know what they are doing, know all the skills, all the in's and out's, tips, tricks and more.

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eMail enabled at BC, but still on Registrar's Server

May 17, 2012 8:20 AM

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