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DownLoad Error (403)

Jun 1, 2012 2:28 PM

Tags: ##cc_aam_error_403

Can't download... Download Error (403)

 
Replies
  • Currently Being Moderated
    May 12, 2012 12:37 AM   in reply to Air Stream

    Could you please explain a bit more where you are getting this error and the exact error message you are getting.  This will help us in understanding you problem.

     
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  • Currently Being Moderated
    May 12, 2012 2:40 AM   in reply to Air Stream

    Have you tried again and did it work?

     
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  • Currently Being Moderated
    May 13, 2012 10:37 PM   in reply to Air Stream

    Which Os are you on and which version.

     
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  • Currently Being Moderated
    May 22, 2012 9:32 AM   in reply to Vikas Talwar

    I am for I can not download photoshop 6 and always error 101

     
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  • Currently Being Moderated
    May 22, 2012 10:58 PM   in reply to ameer72

    Please share the following logs from your machine:

     

    On windows: %temp%/AdobeDownload/DLMNative.log

     

    On mac: ~/Library/Logs/AdobeDownload/DLMNative.log

     

    -thanks

     
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  • Currently Being Moderated
    May 25, 2012 9:15 AM   in reply to Air Stream

    I'm moving this thread over to our download/installation forum.

     

    For general Creative Cloud Membership questions, here is the FAQ link:

    http://www.adobe.com/products/creativecloud/faq.html

     

    -Dave

     
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  • Currently Being Moderated
    May 30, 2012 9:56 PM   in reply to David__B

    There is no information here about how to sort out this error problem. Trying to get hold of support from this page is also absolutely frustrating.s

    This is what we get from the Adobe application manager.

     

    Denzil

     
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  • Currently Being Moderated
    May 30, 2012 10:10 PM   in reply to Denzilern

    Can you please attach the log content here. It will help us identify the problem.

     
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  • Currently Being Moderated
    May 31, 2012 5:41 PM   in reply to Air Stream

    Hi guys - having same issue as Denzilern

     

    log file below

     

    ----------------------------------

     

    05/25/12 17:50:22:144 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

    05/25/12 17:50:22:164 | [INFO] |  |  |  |  |  |  | Adobe Application Manager shortcut created at /Applications/

    05/25/12 17:50:22:574 | [INFO] |  |  |  |  |  |  | AAM Helper: Closing IPC Channel

    05/25/12 17:50:24:640 | [INFO] |  |  |  |  |  |  | Launching AAM Helper process at start time itself.

    05/25/12 17:50:25:017 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 17A7A399-D919-4682-AF73-C66029C18992

    05/25/12 17:50:51:282 | [ERROR] |  |  |  |  |  |  | Failed to get the pref data from the opm db

    05/25/12 17:51:04:760 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD

    05/25/12 17:51:05:110 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | The value of ETAG for the file is "66417bef5d6a904b09b647edc71d24aa:1335657217"

    05/25/12 17:51:06:635 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | The value of ETAG for the file is "ee25f7aea9949e6a0865622b1b90e35b:1335657217"

    05/25/12 17:51:08:407 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | The value of ETAG for the file is "47e7d858d354c37ec79cfa692c1162ca:1335583358"

    05/25/12 18:04:03:254 | [INFO] |  |  |  |  |  |  | deployment lock has been acquired.

    05/25/12 18:04:07:984 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  |  launchDE for session = 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD

    05/25/12 18:04:07:985 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | Going to init the IPC channel

    05/25/12 18:04:08:162 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | De has been launched. Listening on the IPC now...

    05/25/12 18:04:08:162 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | IPC has been initialized

    05/25/12 18:08:16:304 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | done packet received from the DE with exit code - 0

    05/25/12 18:08:16:837 | [INFO] |  |  |  |  |  |  | Trying to unmount the dmg mounted at path - /Volumes/Adobe InDesign CS6

    05/25/12 18:08:18:634 | [INFO] |  |  |  |  |  |  | Trying to unmount the dmg mounted at path - /Volumes/Adobe InDesign CS6

    05/25/12 18:08:18:714 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | Going to close the session

    05/25/12 18:08:20:786 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD |  |  |  |  |  | All waiting operations finished for this session

    05/25/12 18:17:18:136 | [INFO] | 17A7A399-D919-4682-AF73-C66029C18992 |  |  |  |  |  | Going to close the session

    05/25/12 18:17:18:138 | [INFO] | 17A7A399-D919-4682-AF73-C66029C18992 |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 14:57:02:433 | [INFO] |  |  |  |  |  |  | Session is created and key generated is A51C4DD0-B2C1-4800-889C-5D5FF5DA2358

    05/31/12 14:57:04:072 | [WARN] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 14:57:04:072 | [ERROR] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 14:57:13:351 | [WARN] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 14:57:13:351 | [ERROR] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 14:57:16:737 | [INFO] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | Going to close the session

    05/31/12 14:57:16:738 | [INFO] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:01:16:006 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 93266430-79B1-4E67-8B05-11EF44652B57

    05/31/12 15:01:18:277 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:01:18:277 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:01:21:654 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:01:21:654 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:01:25:340 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:01:25:340 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:01:28:140 | [INFO] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | Going to close the session

    05/31/12 15:01:28:141 | [INFO] | 93266430-79B1-4E67-8B05-11EF44652B57 |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:01:45:008 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F

    05/31/12 15:01:46:138 | [WARN] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:01:46:138 | [ERROR] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:01:48:020 | [INFO] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | Going to close the session

    05/31/12 15:01:48:021 | [INFO] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:03:03:196 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 3E10967C-C73A-4475-BF5F-ADABFD5D17BF

    05/31/12 15:03:05:132 | [WARN] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:03:05:132 | [ERROR] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:03:08:560 | [WARN] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:03:08:560 | [ERROR] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:03:10:219 | [INFO] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | Going to close the session

    05/31/12 15:03:10:220 | [INFO] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:03:17:417 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 74F563D7-0820-40AA-81FB-5D1616F25A3F

    05/31/12 15:03:18:967 | [WARN] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:03:18:967 | [ERROR] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:03:21:072 | [INFO] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | Going to close the session

    05/31/12 15:03:21:073 | [INFO] | 74F563D7-0820-40AA-81FB-5D1616F25A3F |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:15:15:881 | [INFO] |  |  |  |  |  |  | Session is created and key generated is AA40581E-2C38-486F-8072-981F7114D454

    05/31/12 15:15:16:536 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:15:16:536 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:15:19:343 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:15:19:343 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:15:20:956 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:15:20:956 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:15:22:594 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:15:22:594 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:15:24:123 | [INFO] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | Going to close the session

    05/31/12 15:15:24:124 | [INFO] | AA40581E-2C38-486F-8072-981F7114D454 |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:16:20:042 | [INFO] |  |  |  |  |  |  | Session is created and key generated is E72E119B-0106-4538-9A42-8A1FF4EF70A8

    05/31/12 15:16:20:921 | [WARN] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:20:921 | [ERROR] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:16:24:860 | [INFO] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | Going to close the session

    05/31/12 15:16:24:861 | [INFO] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:16:36:903 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 060CF575-675E-41C1-9247-29287A521B7D

    05/31/12 15:16:37:748 | [WARN] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:37:748 | [ERROR] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:16:40:106 | [INFO] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | Going to close the session

    05/31/12 15:16:40:107 | [INFO] | 060CF575-675E-41C1-9247-29287A521B7D |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 15:16:46:494 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 747F4831-8F0C-474D-9DBE-C2972A865A1E

    05/31/12 15:16:47:553 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:47:554 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:16:50:824 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:50:824 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:16:52:771 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:52:771 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:16:54:643 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:54:643 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:16:56:211 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:56:211 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:16:57:522 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 15:16:57:522 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 15:17:01:730 | [INFO] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | Going to close the session

    05/31/12 15:17:01:730 | [INFO] | 747F4831-8F0C-474D-9DBE-C2972A865A1E |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 16:06:22:459 | [INFO] |  |  |  |  |  |  | Session is created and key generated is BBB131BC-EE09-464B-BA6E-BCB7A832059B

    05/31/12 16:06:23:719 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 16:06:23:719 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 16:06:27:727 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 16:06:27:727 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 16:06:29:041 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 16:06:29:041 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 16:06:30:627 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 16:06:30:628 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 16:06:48:692 | [INFO] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | Going to close the session

    05/31/12 16:06:48:693 | [INFO] | BBB131BC-EE09-464B-BA6E-BCB7A832059B |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 17:24:15:709 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 990DB190-5A9A-4D7F-8E5C-7EAFC177727F

    05/31/12 17:24:16:294 | [WARN] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 17:24:16:295 | [ERROR] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 17:29:57:575 | [WARN] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 17:29:57:575 | [ERROR] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 17:33:33:723 | [INFO] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | Going to close the session

    05/31/12 17:33:33:724 | [INFO] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 17:35:28:693 | [INFO] |  |  |  |  |  |  | Session is created and key generated is BD442AC0-7AA3-4297-99D6-98508DB46DB3

    05/31/12 17:35:30:488 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 17:35:30:488 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 17:35:33:962 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 17:35:33:963 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 17:35:36:729 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 17:35:36:730 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 17:35:42:274 | [INFO] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | Going to close the session

    05/31/12 17:35:42:603 | [INFO] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 |  |  |  |  |  | All waiting operations finished for this session

    05/31/12 17:36:04:943 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 8C3A0178-03A5-454D-BD20-023DE0B2DFE8

    05/31/12 17:36:07:092 | [WARN] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    05/31/12 17:36:07:092 | [ERROR] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    05/31/12 17:36:11:467 | [INFO] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | Going to close the session

    05/31/12 17:36:11:467 | [INFO] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 |  |  |  |  |  | All waiting operations finished for this session

     
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  • Currently Being Moderated
    May 31, 2012 5:46 PM   in reply to Mike Lipson

    Succesfully was able to log in to AAM and start download after removing following folders from System level Application Support, quitting InDesign CS6 then relogging into creative.adobe.com.

     

     

     

    AAMUpdater

    AAMUpdaterInventory

    AdobeApplicationManager

     
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  • Currently Being Moderated
    May 31, 2012 7:11 PM   in reply to Mike Lipson

    This is the error message that I got.

     

     

    Denzil

     
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  • Currently Being Moderated
    Jun 2, 2012 6:34 PM   in reply to Denzilern

    This is my error for MUSE download and install..

     

    06/01/12 06:19:51:953 | [WARN] | {CCDE7BA6-DF71-45F6-8F55-E51635801FAF} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 06:19:51:953 | [ERROR] | {CCDE7BA6-DF71-45F6-8F55-E51635801FAF} |  |  |  |  |  | Failed to get the file size for the file (http://ccmdl.adobe.com/AdobeProducts/MUSE/1/win32/Muse_1_0_CCM_LS10.ex e). DLE error status is -2

     

    As of late June 2. I was able to download Muse on my home comp. via the AAM system :-)

     

    Message was edited by: mrbugjacobs

     
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  • Currently Being Moderated
    Jun 1, 2012 5:12 AM   in reply to Air Stream

    Same here:

     

    ...

    06/01/12 14:01:58:590 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

    06/01/12 14:01:58:591 | [WARN] |  |  |  |  |  |  | AAM URI: Failed to create Adobe Application Manager shortcut.

    06/01/12 14:03:18:009 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

    06/01/12 14:03:18:010 | [WARN] |  |  |  |  |  |  | AAM URI: Failed to create Adobe Application Manager shortcut.

    06/01/12 14:03:30:812 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 68175249-904D-4180-BABE-FE9674525261

    06/01/12 14:03:31:507 | [WARN] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 14:03:31:507 | [ERROR] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    06/01/12 14:03:35:966 | [INFO] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | Going to close the session

    06/01/12 14:03:35:968 | [INFO] | 68175249-904D-4180-BABE-FE9674525261 |  |  |  |  |  | All waiting operations finished for this session

    06/01/12 14:07:35:607 | [INFO] |  |  |  |  |  |  | Session is created and key generated is C5F53B0A-086E-4DF1-8B7F-FE003250FD4E

    06/01/12 14:07:36:304 | [WARN] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 14:07:36:305 | [ERROR] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    06/01/12 14:07:40:420 | [INFO] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | Going to close the session

    06/01/12 14:07:40:421 | [INFO] | C5F53B0A-086E-4DF1-8B7F-FE003250FD4E |  |  |  |  |  | All waiting operations finished for this session

    06/01/12 14:10:13:312 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 750BA72D-1094-4B1C-9982-DB890C965D7D

    06/01/12 14:10:14:409 | [WARN] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 14:10:14:409 | [ERROR] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    06/01/12 14:10:17:639 | [WARN] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 14:10:17:640 | [ERROR] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    06/01/12 14:11:13:794 | [INFO] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | Going to close the session

    06/01/12 14:11:13:794 | [INFO] | 750BA72D-1094-4B1C-9982-DB890C965D7D |  |  |  |  |  | All waiting operations finished for this session

    06/01/12 14:12:04:873 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

    06/01/12 14:12:04:918 | [INFO] |  |  |  |  |  |  | Adobe Application Manager shortcut created at /Applications/

    06/01/12 14:12:14:470 | [INFO] |  |  |  |  |  |  | Session is created and key generated is 85280327-709A-458B-9A01-D1C417329B34

    06/01/12 14:12:15:511 | [WARN] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 14:12:15:512 | [ERROR] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2

    06/01/12 14:14:23:232 | [INFO] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | Going to close the session

    06/01/12 14:14:23:233 | [INFO] | 85280327-709A-458B-9A01-D1C417329B34 |  |  |  |  |  | All waiting operations finished for this session

     
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  • Currently Being Moderated
    Jun 1, 2012 6:51 AM   in reply to Air Stream

    Same problem here: Mac OS, error 403 trying to download Photoshop via Creative Cloud AAM. Other apps loaded fine.

     

    Screen Shot 2012-06-01 at 9.png

     
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  • Currently Being Moderated
    Jun 1, 2012 9:12 AM   in reply to saurabhGupta1403

    I am just the end user? Where would I find these log content? Your system

    is not the best when it comes to helping the end user.

     

    Denzil

     
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  • Currently Being Moderated
    Jun 1, 2012 9:18 AM   in reply to Denzilern

    On windows: %temp%/AdobeDownload/DLMNative.log

     

    On mac: ~/Library/Logs/AdobeDownload/DLMNative.log (on Lion open the Terminal app and type "open Library/" then go to the subfolder)

     
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  • Currently Being Moderated
    Jun 1, 2012 9:43 AM   in reply to historus4

    Sorry. That did not help I cannot find that location on my computer, I

    checked all Adobe folders. I checked the windows folder. I checked all Temp

    folders I came across. I even did a search for the location using the

    windows search option. I cannot find that location. I think it will be

    easier to phone???

     

    Denzil

     
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  • Currently Being Moderated
    Jun 1, 2012 9:46 AM   in reply to Denzilern

    In MS-DOS and Microsoft Windows, the temporary directory is set by the environment variable TEMP. Originally, the default was c:\Temp, then %Windows%\Temp. In the XP era, the temporary directory was set per-user as Local Settings\Temp, although still user-relocatable. For Windows Vista, 7 & 8 the temp location has moved again to within the AppData section of the User Profile typically C:\Users\User Name\AppData\Local\Temp. In all versions of Windows the temp location can be accessed, for example in Explorer, Run... boxes and in application's internal code by using %temp%, as with other environmental variables it is synonymous with the full path.

    from http://en.wikipedia.org/wiki/Temporary_folder

     
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  • Currently Being Moderated
    Jun 1, 2012 11:01 AM   in reply to saurabhGupta1403

    Hey everyone,

     

    I've encountered the same issue!

    Where is support?

    Good thing there is a 30 day money back guarantee on subscriptions!

     

    Adobe AppMgrDLError.jpg

     

     

     

     

    06/01/12 13:22:22:576 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

    06/01/12 13:22:22:980 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

    06/01/12 13:22:22:980 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

    06/01/12 13:22:23:317 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

    06/01/12 13:22:23:317 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

    06/01/12 13:22:23:546 | [INFO] |  |  |  |  |  |  | AAM URI: AAM shortcut created on all user's desktop and start menu adobe folder.

    06/01/12 13:23:00:601 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

    06/01/12 13:23:00:727 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

    06/01/12 13:23:00:728 | [INFO] |  |  |  |  |  |  | Calling regsvr32 C:\Windows\system32\regsvr32.exe /s C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities

    06/01/12 13:23:00:874 | [INFO] |  |  |  |  |  |  | Finished regsvr32. Exit code: 0

    06/01/12 13:23:00:874 | [INFO] |  |  |  |  |  |  | AAM URI protocol handler registered.

    06/01/12 13:23:00:919 | [INFO] |  |  |  |  |  |  | AAM URI: AAM shortcut created on all user's desktop and start menu adobe folder.

    06/01/12 13:23:43:314 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {B18B373D-6218-417C-A772-3889A2F5CBBE}

    06/01/12 13:23:46:521 | [WARN] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 13:23:46:521 | [ERROR] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

    06/01/12 13:23:54:540 | [WARN] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 13:23:54:541 | [ERROR] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

    06/01/12 13:27:10:662 | [INFO] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | Going to close the session

    06/01/12 13:27:10:665 | [INFO] | {B18B373D-6218-417C-A772-3889A2F5CBBE} |  |  |  |  |  | All waiting operations finished for this session

    06/01/12 13:31:58:952 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {523BE79C-0026-41D3-9212-966B08519DBD}

    06/01/12 13:32:02:168 | [WARN] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 13:32:02:168 | [ERROR] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

    06/01/12 13:34:48:380 | [WARN] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 13:34:48:380 | [ERROR] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

    06/01/12 13:34:52:970 | [WARN] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 13:34:52:971 | [ERROR] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

    06/01/12 13:34:56:385 | [INFO] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | Going to close the session

    06/01/12 13:34:56:386 | [INFO] | {523BE79C-0026-41D3-9212-966B08519DBD} |  |  |  |  |  | All waiting operations finished for this session

    06/01/12 13:35:18:846 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {4BFDA2FC-C751-42FC-B0B5-C3EBFCF6F999}

    06/01/12 13:35:21:930 | [WARN] | {4BFDA2FC-C751-42FC-B0B5-C3EBFCF6F999} |  |  |  |  |  | Some Error has come during download operation with Error type - -40, and Error Code - 403

    06/01/12 13:35:21:930 | [ERROR] | {4BFDA2FC-C751-42FC-B0B5-C3EBFCF6F999} |  |  |  |  |  | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2

     
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  • Currently Being Moderated
    Jun 1, 2012 11:33 AM   in reply to Lentos99

    I managed to get assistance from Support.

    They had me DL the trial version of my product outside of https://creative.adobe.com/apps bypassing application manager.

    Install, log-in and and activate.

    Support indicated Adobe is working on the Application manager issue.

     
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  • Currently Being Moderated
    Jun 1, 2012 12:01 PM   in reply to Lentos99

    Sadly, there is no Mac OSX trial version of Acrobat Pro, which is what I need right now, to do my JOB.

     
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  • Currently Being Moderated
    Jun 1, 2012 5:03 PM   in reply to Air Stream

    Having the same issue. I've read all the post. First I wasn't able to install the creative cloud app because it failed and no service response. I then downloaded CS6 Master Collection without AAM and installed. No problems with the install, but update through Photoshot, InDesign, and Illustrator fails because 'server is not responding'. I tried dloading AAM independently it installed but now I get the 403 error. Acrobat X was able to update without a problem though.

     

    I did the steps as mentioned in other post. I can connect to secure sites no problem from my home network on a one month old Win7 x64 laptop. The only firewall is the windows one and I checked it and saw no entries for Adobe. This seems to be a very wide spread problem with no clear solutions.

     
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