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Wine goddess
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Freezing pdfs

May 16, 2012 3:44 AM

having problems saving downloaded pdfs in Adobe X.

am windows IE9 user

pdf freezes every time i try to save using either the dialog box or the icon at the top of the adobe frame

i have to wait ages before the save dialog box comes up but in the meantime i can't read or scroll up or down the pdf.....very frustrating

I un-installed adobe products and then re-installed them and STILL there's a problem.

Argh!

Please help thanks

 

Message was edited by: Wine goddess

817 Views   7 Replies   Latest reply: pdfacro123, Jun 4, 2012 2:49 PM
 
Replies
  • Ankit_Jain
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    1. Ankit_Jain,
    May 21, 2012 12:41 AM   in reply to Wine goddess
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    Hi,

     

    Could you please let me know the following details:

    1. The version of Adobe Reader on your system. You can get the same by clicking on Help > About Adobe Reader from within the Reader application.

    2. The OS you are working on.

    3. Does this issue happen with all the PDFs? Can you try the following and see if you face the same issue:

    http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_Rel easeNote_10.1.3.pdf

    4. Do you have Adobe Acrobat also installed on your system?

     

    Thanks

    Ankit

     
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  • Wine goddess
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    2. Wine goddess,
    May 22, 2012 3:57 AM   in reply to Ankit_Jain
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    Thanks for your response.

    My answers are below in order of your questions.

     

    1. I have Adobe Reader X (10.1.3)

    2. OS is Windows 2010 (at least I think it is I have 2010 versions of Word

    Excel etc, but I might be running Windows 2007??? Sorry not sure)

    3. When I clicked on your link I got nothing just about:blank in the title

    bar.

    4. No I don't have Adobe Acrobat installed.

    Thanks for your help!

     
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  • Ankit_Jain
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    3. Ankit_Jain,
    May 22, 2012 4:34 AM   in reply to Wine goddess
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    Thanks for providing the information.

     

    1. You can get the information about your OS by right clicking on My Computer and clicking on Properties. The OS information will be under the System section.

    2. Can you try and see if the following checkbox is checked or not under the Reader Internet preferences (Edit > Preferences > Internet).

    "Display PDF in browser"

    3. Are you able to launch and save the PDFs on your local disk on the standalone Reader application ?? Or are you facing the issue here as well?

    If you are able to view the PDFs on your local system properly then please try and launch the same PDFs in IE. Does this work without any issues?

     
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  • Wine goddess
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    4. Wine goddess,
    May 22, 2012 5:14 AM   in reply to Ankit_Jain
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    1. Windows 7 home premium is the OS

    2. Under Internet Options I could not see an option for opening pdfs -

    sorry!

    Where else could this option be?

    3. I have no problems opening pdfs by themselves it is nly when they are

    downloading from the internet that they freeze for an inordiante amount of

    time and I have to exit and start again and sometimes I get it, other times

    I don't!!!

    4. I'm not sure how to open a pdf I have on my system in IE. Can you advise

    please?

    Many thanks for your help sorry am being a bit dumb.

     

     
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  • Ankit_Jain
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    5. Ankit_Jain,
    May 23, 2012 2:36 AM   in reply to Wine goddess
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    Hi,

     

    The option to check the "Display PDF in browser" can be found in Adobe Reader Preferences. Open Adobe Reader > Edit > Preferences > Internet.

     

    4. I'm not sure how to open a pdf I have on my system in IE. Can you advise

    please?

    To do this, open IE and navigate to File > Open. Traverse to the folder location wherein you have a PDF saved on your machine, and chose to open the same.

     
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  • Wine goddess
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    6. Wine goddess,
    May 23, 2012 4:26 AM   in reply to Ankit_Jain
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    Hello

    1. yes the display file in browser is checked under Adobe Reader.

    2. No problem opening or viewing or saving a file in IE9.

    Thanks!

     

     
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  • pdfacro123
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    7. pdfacro123,
    Jun 4, 2012 2:49 PM   in reply to Wine goddess
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    Can you please give me the URL of the PDF file that you're having problem with?  I'll see if I can reproduce the problem on my end.  Thanks!

     
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