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itinko
itinko
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Adobe PS CS6 stopped working, how to reinstall

May 16, 2012 12:51 PM

I suspect the installation of Canon Pixma Printer software may have trashed Adobe components, is there an easy way to repair/reinstall just that part? I have the CS6 Master Collection and don't want to reinstall the whole shebang.

 

Thanks for any advice.

756 Views   8 Replies   Latest reply: musicangel09, Oct 14, 2012 4:54 PM
 
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  • Curt Y
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    1. Curt Y,
    May 16, 2012 1:02 PM   in reply to itinko
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    Yes, printer drivers can sometimes be a problem. 

     

    Probably more of a conflict than file corruption.  Uninstall the print driver and see what happens.

     
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  • Curt Y
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    2. Curt Y,
    May 16, 2012 1:04 PM   in reply to itinko
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    Should have added, it that does not change anything reset preferences in Photoshop.

     

    Start PS and IMMEDIATELY hold down the crtl + alt + shift keys.  Should get a reset window.

     
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  • itinko
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    3. itinko,
    May 23, 2012 7:53 AM   in reply to Curt Y
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    Thanks for your replies Curt. I've removed all Canon software using Control Panel but I'm still getting the same error both in Photoshop CS6 and LIghtroom. Photoshop crashes when loading. Lightroom loads fine and doesn't crash until I try and Develop an Image. So it must be related to a component common to both products. I'm guessing it's related to RGB support, is there a way I can reinstall Adobe RGB? It doesn't appear in the control panel.

     

    Any further suggestions would be appreciated!

     

    Michael

     
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  • itinko
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    4. itinko,
    May 23, 2012 7:59 AM   in reply to itinko
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    Here's the error data from the Windows Application Events Log:

     

    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e

    Exception code: 0xc0000374

    Fault offset: 0x00000000000c40f2

    Faulting process id: 0x2b8c

    Faulting application start time: 0x01cd38f42b81e753

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: 6c66fc9e-a4e7-11e1-a497-f04da23a42c6

     
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  • Curt Y
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    5. Curt Y,
    May 23, 2012 9:13 AM   in reply to itinko
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    The error lies with Faulting module name: ntdll.dll, version: 6.1.7601.17725

     

    Might do web search for this error and see if anything is relevant.

     

    Make sure you have a local printer as default and not a network printer.

     

    I see this says the Faulting module path: C:\Windows\SYSTEM32\ntdll.dll.  Not a computer whiz but looks like this is 32 bit.  Have you tried 64 bit progarm to see it if works?

     
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  • Chris Cox
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    6. Chris Cox,
    May 23, 2012 5:51 PM   in reply to Curt Y
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    NTdll.dll is part of the OS.

     

    Most often errors ending there were caused by drivers or third party plugins.

     
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  • itinko
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    7. itinko,
    May 31, 2012 3:29 PM   in reply to Chris Cox
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    There, I fixed it!! turns out when I turned off Wacom Intuous 5 services PS started working again. I don't know why this is the case, as PS worked after I installed Wacom software. I guess we're still in DLL hell. I'll try and reinstall Wacom sw and see if I can get my tablet up and running.

     

    Thanks for all the suggestions.

     

    Michael

     
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  • musicangel09
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    8. musicangel09,
    Oct 14, 2012 4:54 PM   in reply to itinko
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    I am having the same issues. I uninstalled my Instuos5 but Photoshop will still not work for me. How exactly did you fix your issue?

     
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