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Problems installing Premiere CS6 - OpenGL error

May 19, 2012 5:55 AM

Tags: #premiere #crash #cs6

Hello,

 

I'm having trouble setting up Premiere CS6 and would really appreaciate any help or advice!

 

I have just built a workstation to run CS6, however I have run into problems whereby CS6 will crash within the first few minutes of use. I'm not entirely sure what triggers it but just simple use like scrubbing or importing media will cause the crash. The error message I get is

 

'The NVIDIA Open GL driver detected a problem with the display driver and is unable to continue. ERROR CODE 3'

 

I have installed the latest updates for windows, CS6 and the graphics card but the problem still continues.

 

The video card is a Ge-Force GTX 580

 

Hope someone out there can help!

 

Thanks,

John

 
Replies
  • Currently Being Moderated
    May 19, 2012 8:12 AM   in reply to john_dun

    >NVIDIA Open GL driver detected a problem

     

    That looks to be an nVidia error, not a Premiere error

     

    Have you checked with nVidia to find out how to fix a corrupted driver?

     
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  • Currently Being Moderated
    May 19, 2012 9:40 AM   in reply to john_dun

    Are you using huge graphic files by chance?

    I've seen openGL crashes when using gpu acceleration and the cards video memory is exhausted by multiple graphics with dimensions over 3000 - 4000 pixels.

     
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  • Currently Being Moderated
    May 23, 2012 8:18 AM   in reply to john_dun

    I had a similar error last night but I assumed it was because I was dealing with a large clip.  By large I mean file size.  It was only 1280x720 but due to length, it was over 50GB in size.  Scrubbing through the clip is when I got the error and crash.  To be fair, I'm using  680GTX which is NOT a qualified card

     
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  • Currently Being Moderated
    May 23, 2012 8:22 AM   in reply to Evil Edison

    The 680 is not on the approved list for CUDA acceleration.  It should work just fine for it's normal use as a video display.

     
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  • Currently Being Moderated
    Sep 28, 2012 11:06 AM   in reply to john_dun

    I was having the exact same issue (Vista, but different NVIDIA graphics card, and CS5), and I was able to fix it by adding a registry value.

     

    Here the solution that worked for me:

    1) open your vista registry editor (Start -> Run -> type "REGEDIT" w/o quotes)

    2) go to the key : HKey_Local_Machine\System\CurrentControlSet\Control\GraphicsDrivers\

    3) right click on the "GraphicsDrivers" key

    4) Add DWORD "TdrDelay" w/o quotes

    5) Set value of TdrDelay to 8

     

    Restart Computer

     

     

    Here's a link to the other forum where the solution was posted. Turnes out it has nothing to do with the drivers at all. It's a Windows thing. Another guy found that the problem was the TDR time limit (a value in one of the registry for the graphics card), which either does not exist (my case), or is not set high enough to render Premiere graphics properly.

     

    http://www.sevenforums.com/crashes-debugging/51028-help-me-configure-r egistry-correctly-solve-tdr-issue.html

     

     
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  • Currently Being Moderated
    Sep 29, 2012 8:00 AM   in reply to john_dun

    You just need to redo the hack.  This will probably be true after every update.

     
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  • Currently Being Moderated
    Sep 29, 2012 8:03 AM   in reply to john_dun

    The CUDA hack, to get your card to run using hardware acceleration.

     
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  • Currently Being Moderated
    Sep 29, 2012 8:38 AM   in reply to john_dun
     
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  • Currently Being Moderated
    Sep 29, 2012 9:52 AM   in reply to john_dun

    specifically buying a graphics card which should be supported

     

    Which model?

     
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  • Currently Being Moderated
    Dec 8, 2012 1:30 AM   in reply to john_dun

    I had this problem after reinstalling premiere on a system that had been running perfectly for months.

         System: ASUS P5KPL-AM EPU / Intel Core 2 Duo E7500 / NVIDIA GeForce GT 240 / 4GB DDR2

     

    I tried reinstalling a clean win 7 64bit, Premiere + Nvidia drivers again from scratch but same problem.

     

    I found a simple solution that may help others:

     

    If you have an integrated graphics motherboard the system allocated memory (mine was set at 8MB) it might be clashing with the Nvidia card's faster memory and causing a Open GL conflict.

     

    I opened up the BIOS and set shared integrated memory to 0MB and after the restart everything worked great!

     

    Hope this helps

     

    e:-)

     
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