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Moving email to BC from Network Solutions

May 21, 2012 1:33 PM

Tags: #email #moving_email

I am a new BC partner and I am taking my first client live at a domain name that has had a hosted site and email at Network Solutions for several years.  I understand the stuff about changing name servers and DNS, but what about moving email to BC?  I could not find step-by-step instructions anywhere in the BC partner documentation for migrating an existing email account to BC.  Can someone help with step-by-step guidance that will minimize the time my client is without email service at his primary address?  Thank you!

 
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  • Currently Being Moderated
    May 21, 2012 3:00 PM   in reply to JacksonFranzen

    Hi,

     

    Please note you cannot migrate or export emails to or from a BC mail account. 

     

    In your case the client will need to back-up (archive) their current emails locally. Since there are no migration feature for email the BC mail account will start fresh. Or they can choose to remain with the external mail provider if that's an option. 

     

    - http://kb.worldsecuresystems.com/000/bc_8.html#main_How_to_create_an_e xternal_MX_record

     

    Hope this helps clarify.

    -Sidney

     
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  • Currently Being Moderated
    May 21, 2012 4:51 PM   in reply to JacksonFranzen

    Jackson,

     

    Once you are all set and ready to go live.  Upgrade the site and update the DNS to BC while adding the domain to the site. 

     

    Generally it'll take a few hours or less to have everything propagate which you can then begin to access the site under the new domain.  Also you'll then be able to create the new mail accounts.

     

    - http://kb.worldsecuresystems.com/000/bc_6.html (DNS Redelegation)

    - http://kb.worldsecuresystems.com/000/bc_6.html#main_Propagation (Propagation)

     

    That should be it on your end just make sure you back-up/archive the old mail account before switching. 

     

    Cheers!

    -Sidney

     
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  • Currently Being Moderated
    May 22, 2012 9:24 AM   in reply to JacksonFranzen

    Jackson,

     

    That's correct cancel the current mail service.  Then when you add the domain to the BC site just ensure you select "this service" for the MX record which will switch email service to BC.  Once completed and you've redelegated the NS records for the domain over to BC you can then start to create new email accounts for your clients using BC email service.

     

    Hope that clarifies!

    -Sidney

     
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  • Currently Being Moderated
    May 23, 2012 6:45 AM   in reply to Sidney Mitchell

    Sidney Mitchell wrote:

     

    Hi,

     

    Please note you cannot migrate or export emails to or from a BC mail account. 

     

    In your case the client will need to back-up (archive) their current emails locally. Since there are no migration feature for email the BC mail account will start fresh. Or they can choose to remain with the external mail provider if that's an option. 

     

    - http://kb.worldsecuresystems.com/000/bc_8.html#main_How_to_create_an_e xternal_MX_record

     

    Hope this helps clarify.

    -Sidney

     

     

    Hi Sidney.  I noticed within the BC webmail interface there is the ability to use POP to get email from a different email account.  Can't this in fact be used to migrate email from another account to BC?  Is there some sort of limitation that I'm unaware of?

     
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  • Currently Being Moderated
    May 23, 2012 9:26 AM   in reply to Daryl Barnes

    Hi Daryl,

     

    Yes correct you can POP/IMAP your BC emails in mail clients (outlook, macmail, etc). 

     

    However you cannot migrate your email account to like an external provider like (godaddy, google aps, etc). 

     

    Hopes this clarifies.

    -Sidney

     
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  • Currently Being Moderated
    May 24, 2012 9:26 AM   in reply to Sidney Mitchell

    No, that's not what I meant.  Apparently in the webmail interface of BC, there is the ability to enter the POP details of another email service.  So for instance if you were using gmail, you can enter the POP details for gmail and import all of your gmail email into your BC email account.  As far as I can see, you certainly can migrate your email account from an external provider this way.  Please correct me if I'm wrong.

     

    I don't know if this is new or not but I've attached a screenshot below of the POP feature:

     

    Screen Shot 2012-05-24 at 11.22.29 AM.png

     
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  • mario_gudelj
    1,679 posts
    Oct 13, 2010
    Currently Being Moderated
    May 24, 2012 5:35 PM   in reply to Daryl Barnes

    Hi Daryl et al,

     

    That's indeed the purpose of that webmail section. You can import emails from another service by setting it up in the POP section.

     

    See http://mail.businesscatalyst.com/webmail/static/help/deg/en/help-31770 382.html#q47 in webmail help.

     

    Cheers,

     

    mario

     
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