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CS6 installation error, inconsistency in the installer database, exit error 15

May 22, 2012 6:46 AM

Tags: #error #exit #cs6 #installation #15

I just received my serial number but I can't install due to the above problem. Any advice? I ran the cleaner, restarted several times, nothing works! Please help!

 
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  • Currently Being Moderated
    May 22, 2012 7:12 AM   in reply to anke55mom

    I'm seeing exactly the same error. I'm on OS X Lion 10.7.3. I have tried rebooting and running the Disk Utility and repairing disk permissions. Neither have fixed the problem.

     

    I have to say this is fairly ridiculous. I'm only evaluating CS6 on a trial at this point. If Adobe can't make something as basic as software installation work (it's just copying some files into a directory FFS!) it doesn't exactly create a great impression of their product.

     

    Think I'm going to start Googling "alternatives to Adobe Illustrator" rather than waste any more time on this...

     
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    May 22, 2012 7:23 AM   in reply to tomtheguvnor1

    I should also add that I've run the Adobe Cleaner Tool as well. Still no luck. Sort it out Adobe! This is woeful.

     
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    May 22, 2012 10:24 AM   in reply to tomtheguvnor1

    Which Adobe product are you both trying to install?  How did you obtain the software?  Did you download it?  Did it come on a disc?

     
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    May 22, 2012 10:25 AM   in reply to Jeff A Wright

    I am trying to install the trial of Adobe Illustrator CS6 downloaded from Adobe using the Adobe Download Manager.

     
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    May 22, 2012 10:34 AM   in reply to tomtheguvnor1

    Interesting because we have been seeing this error for users installing from the Creative Cloud and not from the trials.  Was the download able to complete successfully or are you trying to open the DMG file while the Adobe Download Assistant is saying that it is still extracting?

     

    Alternately can you try downloading the install files using the directions listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

     
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    May 22, 2012 11:29 AM   in reply to Jeff A Wright

    The Download Assistant completed and then launched the installer itself. The installation process hung the first time around. I then retried it manually and it failed with the error code listed above.

     
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    May 22, 2012 11:36 AM   in reply to tomtheguvnor1

    So no error messages when downloading through the Adobe Download Assistant.  What happened when you initiated the direct download?

     
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    May 22, 2012 2:39 PM   in reply to Jeff A Wright

    I'll see if I have time to re-download the 1.5GB installer and try again tomorrow, but I'm not really sure why I should bother given I managed to create my illustration with Inkscape this afternoon while waiting for this to be resolved.

     

    Honestly, do you really expect to be able to attract new customers if your installation experience is this poor? You're asking people to...

     

    1) Download and install the Adobe Download Assistant.

    2) Download a ridiculously huge file (most OSes are smaller than a 1.5GB download)

    3) Attempt to install the file.

    4) Clean their Adobe installation folder when that fails to work.

    5) Re-download the file a slightly different way (so we're up to over 3GB now)

    6) Attempt to install that file.

     

    ...and then assuming that works, you charge them over $1000 for the privilege. Not exactly a persuasive buying experience.

     

    Contrast that with Inkscape:

     

    1) Download a 80MB archive.

    2) Extract to a folder.

    3) Run the app - done.

     

    Pain involved:none. Cost the user: $0.

     
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    May 22, 2012 2:59 PM   in reply to anke55mom

    @anke55mom I have branched your discussion out to http://forums.adobe.com/thread/1009706.  Since you were initially inquiring about obtaining a serial number.  If you have the DVD media though then please install from the DVD.

     

    @tomtheguvnor1 I am sorry that you had difficulties downloading I am guessing a suite of products by the file size you were posting?  Unfortunately I am unsure what exactly caused your difficulties since we have not completed the troubleshooting process.  If I had to make an assumption I would assume that the download was not completed and that the download files were being saved to a location which the Adobe Download Assistant did not have permission to write too.

     
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    May 22, 2012 3:01 PM   in reply to Jeff A Wright

    Not sure why you would conclude that. Given @anke55mom is getting an identical error and attempting to install from a DVD, it suggests to me that it has nothing to do with an incomplete download.

     
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    May 22, 2012 3:28 PM   in reply to anke55mom

    Anke55mom can you please run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ and choose the package for support option.  It will provide you a token number can you please respond to this thread with that number.

     
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    May 22, 2012 4:00 PM   in reply to Jeff A Wright

    OK, I re-downloaded using the direct download linked you suggested and I got exactly the same error.

     
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    May 22, 2012 4:25 PM   in reply to tomtheguvnor1

    Very strange previously this issue was reported for download errors.  Tomtheguvnor1 can you please complete the same steps I requested of Anke55mom.  This will allow me to review your installation log files.  Also can you try installing by rebooting safe boot mode, starting with the shift key held down, to see if you receive the same error message.

     
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    May 22, 2012 5:00 PM   in reply to tomtheguvnor1

    I have the same problem. I spent the whole night for this issue but could not solve. I try the cleaner applicaiton, it didn't help. I also downloaded it again, but still same problem. By the way, I was installing Dreamveaver on Mac OS 10.7.4, not design premium or something else.

     

    No luck, never worked.

     
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    May 22, 2012 8:38 PM   in reply to anke55mom

    Its strange that you all are facing the same issue in different situation , it doesn't sound like the problem with the installer becuase we have tried with DVD , Direct Download and also from the Download Manger . The problem looks like with the Mac OS something common.

     

    Can you start your machine in "Safe mode" and then install the software , if it doesn't work then we would require the log files for analysis.

     

    You can manually retrieve the install logs , check this link for detail :- kb2.adobe.com/cps/844/cpsid_84451.html

     
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    May 23, 2012 4:47 AM   in reply to anke55mom

    Error "Media DB sync failed"  , It looks like you have some previous version of Adobe software present on you machine , You can uninstall all the adobe software , run the cleaner tool and re-install the software.

     

    You could download the cleaner tool  from www.adobe.com/support/contact/cscleanertool.html

     

    If you want to returm the program , you have to contact support , no one would be able to help you here reagrding that.

     
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    May 23, 2012 4:58 AM   in reply to anke55mom

    Hmmm...You have a point but you have to take your chances.

     

    The solution I have suggested should work for you however if in case it doesn't work, you can anytime install CS5 back.

    So if you want to try the solution once again ,

     

    1) Uninstall CS5

    2) Run the cleaner tool

    3) Install CS6

     

    Find the link for cleaner tool in my previous post

     
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    May 23, 2012 6:22 AM   in reply to Manish-Sharma

    @anke55mom If I were you I'd stick with CS5, demand a refund and wait for Adobe to fix the issue. Do not reward them for a shoddy piece of work - make them earn your license fee.

     

    I have given up and will not consider evaluating CS6 again for at least another 6 months.

     
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    May 23, 2012 7:18 AM   in reply to anke55mom

    When you install the software there are various database file which gets created , these databases files contains essential information regarding your products and licensing, one of these database file is Media.db.

     

    I don't know why but because of some reason this Media.db file is not getting synched with CS6 hence causing this issue , the reason could be permission or anything I have no idea for that.

     

    Also there is no harm in uninstalling the CS5 , you can install it anytime back.

     

    Regarding return of CS6 , you are saying so and want to stick to CS5 because you have lost the hope that it would work and you are saying it even without trying the steps. Its your wish honestly but it's not a good decision for the long term after all you will one version back from other and Adobe is not going to stop to CS6.

     

    I would say , relax,  try the steps atleast and if in case it doesn't work , return the software.

     
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    May 23, 2012 11:09 AM   in reply to anke55mom

    As I said earlier , Uninstall the CS5 , run the cleaner tool and then install CS6 , just uninstalling may not delete all the files so run the cleaner tool to be sure.

     

    I am sure CS6 will get installed after this. 

     
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    May 27, 2012 2:23 PM   in reply to Manish-Sharma

    I had the same problem. I don't wanted to deinstall Photoshop CS5 until CS6 is running, because I need a working copy of Photoshop nearly every day. But Installation of CS6 ran only after a complete deinstallation of CS5. I don't know why installation of Creative Suite Products is such a nightmare. I still have to boot my Mac Mini Server in safe mode to even run the installer. Same Problem with CS5. Lightroom 4 installation was a totally nobrainer with a standard Max OS X Installer. Happly the product itself is much better than the installer.

     

    But good news! Photoshop CS6 is now running well after deinstallation of CS5!

     
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    Sep 27, 2012 12:08 PM   in reply to anke55mom

    I've got the same problem installing from my CS6 DVD.  What did you do to fix it?  What a waste of time!!!

     

    Here's my post:

    http://forums.adobe.com/message/4732806#4732806

     
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    Nov 19, 2012 1:44 PM   in reply to mr_walsh

    i have run into the same "inconsistent db" error, after i completely reformated my disc with cs5 on it.

    i didnt uninstall cs5 before reformatting and i am running cs5 on my mac pro as well, but its shut down this week and in my other office, so this could not be the reason why i get a database error when trying to install the whole cs5.

     

    please staff members, could anyone help me out for a minute, to try to get a solution, i need it for working everyday and earning money. i am not offended or bothered, just trying to find a proper solution,

     

    thanks

     

    here is my posting:

    http://forums.adobe.com/message/4859583#4859583

     
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    Nov 24, 2012 6:12 PM   in reply to anke55mom

    OK, I found the source of a problem and finished the installation.  I couldn't find Growler although Pandora app now uses Adobe Air for the same notification.  I uninstalled Adobe Air then my CS5.5 installation proceeded.  My original error message was "

    Inconsistency in the installer database. Please restart your computer and install again."

     

    Seemed funny that it was another Adobe product causing a conflict but it worked.

     
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