Skip navigation
Orionmcllc
Orionmcllc Calculating status...
Currently Being Moderated

Cannot Downlaod Acrobat X Pro

May 22, 2012 11:24 PM

CANNOT  downloand Acrobat X pro from creative cloud application manager. Always corrupted file.  Always error code -60

 

Help!

797 Views   6 Replies   Latest reply: Orionmcllc, May 23, 2012 12:58 PM
 
Replies
  • Jeff A Wright
    Currently Being Moderated
    1. Jeff A Wright,
    May 23, 2012 11:12 AM   in reply to Orionmcllc
    Report

    Which operating system are you using?

     
    |
    Mark as:
  • Orionmcllc
    Currently Being Moderated
    2. Orionmcllc,
    May 23, 2012 11:16 AM   in reply to Jeff A Wright
    Report

    Mac OS X Lion 10.7.4(11E53)

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    3. Jeff A Wright,
    May 23, 2012 11:25 AM   in reply to Orionmcllc
    Report

    Ok since this is Acrobat on Mac OS you will not be able to simply install the trial.  Instead lets first try rebooting in safe boot and logged in as a Root user and try installing again.  Please feel free to respond if you need additional details on how to complete either of these actions and I will locate the appropriate Apple technical document.

     
    |
    Mark as:
  • Orionmcllc
    Currently Being Moderated
    4. Orionmcllc,
    May 23, 2012 12:10 PM   in reply to Jeff A Wright
    Report

    Yes I have tried that several times and that didnt work as well.

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    5. Jeff A Wright,
    May 23, 2012 12:30 PM   in reply to Orionmcllc
    Report

    Ok and you did log in as root and saw Welcome to Mac OS X Safe boot? 

     

    If so we will try the longer solution which seems to have lead to success for many users.  Please complete the following steps:

     

    1. Remove all Adobe Creative Applications using the uninstallers located in Applications/Utilities/Adobe Installers
    2. Run the clean up utility directions can be found at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
    3. Reboot in Safe Boot in the Root User account
    4. Download the Adobe Application Manager from https://creative.adobe.com/
    5. Download and install any Adobe Creative application besides Acrobat
    6. Download and install Adobe Acrobat
    7. Open the Adobe Creative application download previously
    8. Open Adobe Acrobat

     

    Please feel free to respond to this thread if you have any questions about any of these steps.  I would recommend completing them in full as several users have reported success by following these directions.

     
    |
    Mark as:
  • Orionmcllc
    Currently Being Moderated
    6. Orionmcllc,
    May 23, 2012 12:58 PM   in reply to Jeff A Wright
    Report

    Got it!

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points