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I keep being asked to purchase/register my software, why is this when I have the cloud?

Jun 6, 2012 10:50 AM

Tags: ##cc_app_credential

I keep being asked to purchase/register my software. Why is this when I have a creative cloud membership?

359 Views 2 Replies Latest reply: David__B, May 23, 2012 12:13 PM

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1. David__B,

May 23, 2012 11:26 AM in reply to Jeremy_Ellsworth

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This is not normal, you should just need to log into the software with your Adobe ID and be all set. Has it always done this or did this just start recently? Are you on a Windows or Mac computer?

-Dave

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2. David__B,

May 23, 2012 12:13 PM in reply to Jeremy_Ellsworth

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I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html

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