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Beholder72
Beholder72
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elements trial version does not finish installation

May 23, 2012 12:54 PM

Hi,

 

i downloaded photoshop elements trial version on my laptop at work and want to install it on my private computer. I use the downloaded files. The setup interrupted several times at some point where it can't temporarily safe a .mst file (never the same file). I closed Kaspersky Antivirus and Zonealarm Firewall but the error is still there. No other programs are running during the installation. I don't want to download it again, since my internet connection at home is so slow that it takes a whole day to download this huge installation file. What can i do?

 

Many thanks,

 

Michael

795 Views   11 Replies   Latest reply: Beholder72, May 23, 2012 2:24 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 23, 2012 1:14 PM   in reply to Beholder72
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    Have you tried running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to identify what might be causing your difficulties?

     
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  • Beholder72
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    2. Beholder72,
    May 23, 2012 1:23 PM   in reply to Beholder72
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    I will install it. By the way, the correct error message is in German but i try to translate it:

     

    "Mistake during temporarily saving package E:\Windows\Installer\2989a0.msi. Error -2147286775. Please contact your support.

     

    Maybe this helps you to identify the reason for the mistake. It doesen't finish the installation of the elements organizer but i can start the photoshop elements programm. Somehow strange. If i abort the installation, it will deinstall the software again.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    May 23, 2012 1:30 PM   in reply to Beholder72
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    Please do try running the Adobe Support Advisor.  It reviews your installation logs and will be able to review your errors in more detail.

     
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  • Beholder72
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    4. Beholder72,
    May 23, 2012 1:38 PM   in reply to Jeff A Wright
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    I runned it and sendet it to the support. Here is the token number.

    00-16817-133723052012

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    May 23, 2012 1:50 PM   in reply to Beholder72
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    Did it identify any troubleshooting documents for you to review to resolve your difficulties?

     
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  • Beholder72
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    6. Beholder72,
    May 23, 2012 1:55 PM   in reply to Jeff A Wright
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    It does, but the propoals did not address my problem and did not deliver any solution for my problem.

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    May 23, 2012 1:57 PM   in reply to Beholder72
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    Which document did it identify?  You are also welcome to manually review the installation logs yourself by following the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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  • Beholder72
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    8. Beholder72,
    May 23, 2012 2:02 PM   in reply to Jeff A Wright
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    It identified this one:

     

    http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html#main_AnalyzeMSV

     
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  • Beholder72
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    9. Beholder72,
    May 23, 2012 2:09 PM   in reply to Beholder72
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    Where can i find these log files to analyse the mistake? I can't find them. Only the oned from Adobe Support Advisor. But these doesn't show the mistake described above.

     
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  • Jeff A Wright
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    10. Jeff A Wright,
    May 23, 2012 2:17 PM   in reply to Beholder72
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    Ok I have reviewed your logs as well and I located the following errors:

     

    DS011 which is stating it is having problems with the content of your install files. 

     

    Do you have access to another computer with a faster Internet connection?  You could download the install files on that other computer and copy them via USB drive to your computer at home?

     

    I did also look for the return value 3 error but was unable to find anything so you are right it does not appear the analyzer found anything actionable.  This is why sometimes it is neccessary to review the log files manually.

     
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  • Beholder72
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    11. Beholder72,
    May 23, 2012 2:24 PM   in reply to Jeff A Wright
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    I have copied the install files via USB stick from my laptop, where I installed it this morning. At my laptop it works great. I think I have to do this again tomorrow. and hope it works. Many thanks for your advice.

     

    Have a nice day.

     

    Best regards,

     

    Michael

     
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