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SukeKatsu
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Install error with Illustrator

May 22, 2012 11:57 PM

Tags: #illustrator #cs5.5 #install #installation #language #japanese #windows7

Hello there, I installed Creative Suite CS5.5 Design Standard ME into My PC whose OS is Windows7 32-bit in Japanese. Indesign and Photoshop work but Illustrator does not startup. Is there someone who helps me up with this problem? I would really like to use Illustrator. How can I do for installing Illustrator? Thank you.

965 Views   8 Replies   Latest reply: SukeKatsu, May 27, 2012 6:13 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 23, 2012 11:13 AM   in reply to SukeKatsu
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    Did you receive any error messages during the installation process?

     
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  • Owieczny
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    2. Owieczny,
    May 23, 2012 1:47 PM   in reply to Jeff A Wright
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    Hello,

    I tried to install Acrobat X Pro from Creative Cloud

    It's looks like file didn't install properly. On AAM screen is written: Installed, but I cannot find in my computer Acroba X Pro, I found only uninstaller file which is named Acroba X Pro,

    Screen Shot 2012-05-23 at 10.39.08 PM.png

     

    but after clikking on it only uninstall option appears:

    Screen Shot 2012-05-23 at 10.38.03 PM.png

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    May 23, 2012 1:53 PM   in reply to Owieczny
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    You should be able to locate the uninstaller in Applications/Utilities/Adobe Installers.

     
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  • Owieczny
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    4. Owieczny,
    May 23, 2012 2:02 PM   in reply to Jeff A Wright
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    The problem is I cannot finde Acrobat X Pro. After installing from Cloud ther is no program file, ther is only uninstaller - this is the problem.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    May 23, 2012 2:24 PM   in reply to Owieczny
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    Can you uninstall it successfully?  Also do you receive any errors when attempting the installation?  Have you tried installing in a newly created Administrator account?

     
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  • SukeKatsu
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    6. SukeKatsu,
    May 23, 2012 5:23 PM   in reply to SukeKatsu
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    Thank you for your replay.

     

    When Illustrator starts, those following two messages appear:

     

    error_message001.jpg

     

    error_message002.jpg

     

    I tried uninstalling Illustrator and deleting all files and folders named Adobe in my user folder and common folder and installed it again several times. But the same messages come up. Please give me any advice. Thank you.

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    May 23, 2012 7:35 PM   in reply to SukeKatsu
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    @SukeKatsu,

     

     

    Check this link http://www.illustratorhints.com/2011/05/_mbar_menu_bar_glitch/

     

    and follow the steps mentioned in it.

     
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  • SukeKatsu
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    8. SukeKatsu,
    May 27, 2012 6:13 PM   in reply to SukeKatsu
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    Here is the solution:

    Change location and system locale to a roman country in Clock, Language, and Region.

     

    Thanks everyone.

     
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